CAM Ascent’s data-driven sentiment analysis and targeted strategies propelled Cadden Community Management to a 65%+ NPS increase, significantly enhancing board satisfaction and reducing churn. This partnership showcases CAM Ascent’s ability to deliver actionable insights that drive client loyalty and growth for association management firms.

CAM Ascent, a leader in customer success solutions for community management, has empowered Cadden Community Management to achieve a 65%+ increase in Net Promoter Score (NPS), transforming board satisfaction and reducing churn risk. This partnership highlights CAM Ascent’s innovative approach to delivering actionable insights that strengthen client relationships and drive growth for association management firms.

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With over 55% of HOA boards nationwide expressing dissatisfaction with their management providers, Cadden Community Management sought CAM Ascent’s expertise to gain visibility into board sentiment and proactively address risks. CAM Ascent, founded by Andrea Hardy (PCAM®, AMS®, SAFe®), implemented a robust, data-driven strategy to elevate customer success:

• Comprehensive Surveys: Twice-annual assessments of NPS, manager performance, and financial services to pinpoint areas for improvement.
• Anonymous Feedback: Neutral third-party surveys ensure honest, unfiltered board responses for meaningful change.
• Real-Time Analytics Dashboards: Actionable insights into at-risk accounts and key trends to guide proactive interventions.
• Churn Risk Monitoring: Early warning system to identify and prioritize dissatisfied accounts, minimizing client loss.
• Targeted Improvements: Tailored guidance on communication and operations, aligning services with client needs.

Within 18 months, Cadden’s NPS soared by over 65%, with 70% of HOAs participating in surveys. This led to enhanced visibility, reduced churn, and a surge in positive online reviews. “CAM Ascent’s insights were like an extension of our team, helping us listen and act effectively,” said Brett Cadden Anderson, Owner and President of Cadden.

“CAM Ascent empowered Cadden to turn feedback into measurable results, setting a new standard for client retention,” said Andrea Hardy.

Management firms looking to boost satisfaction and profitability can explore CAM Ascent’s proven solutions at www.camascent.com.