Red Box, a leading platform for voice, announces Red Box AI Bridge for Salesforce Einstein on Salesforce AppExchange, the world's leading enterprise cloud marketplace. Red Box AI Bridge enables organisations not utilising a Salesforce-embedded communication platform to capture high quality call and metadata from their existing telephony or contact centre platform. This voice data is then made easily available to Einstein Call Coaching for AI-powered insights that drive sales performance improvements. Marketing Technology…

Red Box, the leading platform for voice, announces Ingram Micro Inc., a global leader in technology and supply chain solutions, as an authorized distributor of Red Box solutions for North America. Under the new alliance, Red Box and Ingram Micro are working together to educate and enable channel partners on the growing opportunity surrounding captured voice data. Marketing Technology News: Advertising Tech for Audiovisual Media, Brand Marketing Priorities According to Portada’s New Survey Red Box is a dedicated voice…

" A central CRM platform is a key component of leveraging the insights derived from Voice analytics to ensure that 360 customer view for all lines of business. " Journey into Tech Hi Richard, tell us about your role and journey into Technology. What inspired you to take up the role at Red Box? I’ve worked in the Software and Financial Services sectors for over twenty years now, focusing on transformation and innovation. I joined Red Box as CEO in 2016 and it was really the inherent richness of Voice data and its ability…

Red Box, the leading platform for voice, announces a partnership with Global Relay, leaders in information archiving and compliance. This partnership enables customers to use Global Relay's search, surveillance, and analytics tools to unlock the full value of voice, as well as meet compliance obligations. Reliable and secure voice capture and retrieval is crucial for financial services organisations endeavouring to comply with and prepare for regulation and partnering with Global Relay will support the adherence to…

"We believe we are entering a voice-first world, where consumerization meets the enterprise, where virtual assistants enable our workforce to be smarter, freeing the agent to focus on more personalized voice-based interactions."What were your key takeaways from Dreamforce 2018? With over 170,000 people attending Dreamforce, the city was taken over by Salesforce and one message resonated: The opportunity to maximize the value of data that is pumped into Salesforce. It’s no longer just a CRM platform, with the constantly…

Red Box Customers Can Now Benefit from Application That Enables the Import into Salesforce of Audio and Transcripts of Enterprise-Wide Voice Conversations Red Box announced it has launched Voice Data Controller on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Underpinned by Red Box's secure and resilient voice capture solution, Voice Data Controller enables customer to: - Align calls to Salesforce contacts, accounts and leads - Search for…

Cinedigm, announced that four of the Company’s most popular offerings Comedy Dynamics, CONtv, Docurama and Dove Channel are now available on Redbox’s new Free Live TV streaming platform. Long-established as America’s destination for entertainment, Redbox is once again providing their users with even more value, choice and convenience with Redbox Free Live TV. The new service is curated to the interests of the broad Redbox audience, offering a growing selection of live-streamed films and series free of charge. Marketing…

Box Sets New Standard for Mitigating Malware Attacks by Neutralizing Malicious Files Box, Inc. a leader in Cloud Content Management, announced automated malware detection and controls in Box Shield, the company’s advanced security solution for protecting content in the cloud. When malware is identified in Box, Box Shield will now automatically alert the end user, restrict downloads and sharing of malicious files, and notify IT and security teams. Box to Reduce Risk of Security Breaches and Cyber-Attacks with New…

This Newly Discovered Re-Direct Attack Marks the Continued Escalation of Malware Attacks like Steganography and WebRTC Which Go Undetected via Traditional Blacklisting, the Most Frequently Used Method to Block Malicious Ads this Is the Result of Abuse of Sandboxed iFrames Which Were Developed to Provide Safe Communications Between the Publisher’s Content and the Advertiser For serving video ads, marketers and agencies have embraced the VPAID (Video Player Ad-serving Interface Definition) ad format which enables…

TiVo will Help Redbox Deliver Customized Content Experiences to Consumers Across Redbox Kiosks, On Demand and Mobile TiVo Corporation, a global leader in entertainment technology and audience insights, announced that Redbox tapped TiVo to deliver engaging, personalized content experiences to its customers via TiVo’s Personalized Content Discovery platform. Redbox is America’s destination for new-release movie and video game rentals with more than 41,500 kiosks nationwide and a new streaming service, Redbox On Demand. “We…

Return Path Partners with Demand Metric to Study Marketers’ Understanding of Subscriber Engagement, the Tactics They Use to Improve Engagement, and How These Things Impact Email Deliverability and Overall Effectiveness In partnership with global research firm Demand Metric, leading email solutions provider Return Path  released a new research report, The State of Email Engagement. Following on the results of last year’s The State of Email Marketing report, this new research sought to understand the impact of subscriber…

New Tool Helps Both Mac and PC Gmail Users Streamline Their Inboxes By Showing Only Relevant Emails Kiwi for Gmail, the highly rated application that redefined the desktop G Suite experience, unveils the new Focus Filtered Inbox for Gmail. Its newest innovation delivers a powerful, dynamic inbox that can filter out email noise with a set of persistent filters you can mix, match, and flip on and off with a single click. The idea is to make it so that your inbox is always clear with just a short list of emails to work…

North America’s Largest Mobile-only Growth Conference To Include Sessions on Cryptocurrency, Virtual Reality and More Mobile Growth Fellowship, the mobile industry's largest network of user acquisition and growth leaders, announced an impressive lineup of speakers and content for its upcoming Mobile Growth Summit 2018. North America’s largest mobile-only growth and marketing conference, Mobile Growth Summit will bring together more than 1,000 attendees and 100 speakers to share insights on how to grow mobile app…

Atlanta-based sales and account planning company expands their network of strategic partnership alliances to increase client satisfaction and promote client success Revegy, a leading provider of revenue optimization technology, announced their collaboration through new partnership alliances with Mentor Group and BrainBox. In an ongoing effort to expand their network of resources for client success, Revegy has established a Success Enablement program specifically focused on supporting digital sales transformation through…

Acquisition adds price optimization SaaS solutions to Aptos' Merchandise Lifecycle Management suite, expands customer base of global Tier 1 retailers Aptos, a recognized market leader in retail technology solutions, announced that it has entered into a definitive agreement to acquire Revionics, the leading provider of science-based pricing, promotion and competitive insight for innovative global retailers. The acquisition is expected to close in September 2020. Featuring advanced AI and machine learning capabilities,…

End-users can now learn from real-life, de-weaponized phishing campaigns Mimecast Limited, a leading email security and cyber resilience company, announced an industry changing capability that will allow customers to launch live phishing simulations. Known as SAFE Phish, it’s designed to let security teams create training exercises using real-life, de-weaponized campaigns that target their organizations and employees. Training results are engineered to be incorporated into the Mimecast SAFE Score dashboard, which is…

Empowering brands to instantly understand and respond to customers with artificial intelligence, the Conversational Cloud is the world's most powerful conversational commerce and care platform LivePerson, Inc., a global leader in Conversational AI, announced its enterprise-grade Conversational Cloud, where hundreds of the world's largest brands build and run AI-powered automations over popular messaging channels such as SMS, WhatsApp, Apple Business Chat, Facebook Messenger, Google RCS, LINE, WeChat, and native messaging…

Improve your service management ROI with an Omnichannel Communication Interaction Platform for digital transformation, AI-powered automation, and remote service desk capabilities Bright Pattern, leading provider of omnichannel communication software for innovative companies, partners with NCSi, leading IT service management consultant and solution provider. Together, Bright Pattern and NCSi deliver a modern Omnichannel Communication Interaction Platform for IT Service Management to improve ROI by automating common…

'We wanted everyone to be able to check how they're doing with their website, whether they pay us or not.' - Rob Kafka, Founder, Red Zone SEO Red Zone SEO, a Las Vegas SEO company, has just announced the launch of its new instant SEO auditing tool, aptly named The SEO Review. There are many services on the market that offer a way for a company to check various areas of its website's overall health. Some of those tools cost nothing at all while others can cost upwards of thousands of dollars a month. As one would…

In 2020, customer service is drifting from calls to digital engagement. CXInfinity is here with its customer engagement solution targeting digital transformation. Their powerful solution is designed for businesses to engage with customers when and where it matters Digital customer service creates highly engaged customers who are likely to buy 90% more frequently and spend 60% more on every purchase. There’s more to it. Digital customer service helps in creating an emotional connection with customers, removing chances of…