Business-to-business (B2B) customer support professionals are now able to optimize agents in valuable new ways with an innovative new reporting and analytics product, TeamInsights, released by TeamSupport, an award-winning B2B customer support software solution. Marketing Technology News: Seismic Acquires Grapevine6 to Enable Digital Sales Engagement Across Multiple Customer-Facing Social Media and Digital Platforms "TeamInsights is the next evolution of reporting and analytics," said TeamSupport CEO Pete Khanna. "Data…

TeamSupport, LLC announces the appointment of technology industry veteran Pete Khanna as its new CEO effective immediately. TeamSupport is a fast-growing, award-winning B2B customer support software solution provider headquartered in Dallas, Texas. Co-founder and former CEO Robert C. Johnson will assume a pivotal role on the company's board of directors. Khanna is a proven business leader with more than 20 years of experience in senior executive roles at competitive, software, and technology companies specializing in…

TeamSupport announces new integration with Microsoft Teams, enabling ability to post messages through Ticket Automation feature TeamSupport, a multiple award-winning B2B (business-to-business) customer support software solution, announces a new integration with Microsoft Teams®. Microsoft Teams is a popular workplace communication tool, and now users have the ability to post messages on Teams channels with TeamSupport's powerful Ticket Automation feature. "TeamSupport allows B2B support teams to take a holistic…

"Customer self-service is valuable to businesses of any size and, given the increase of its usage, it won’t be long before a self-service customer portal becomes a requirement for success." Please tell us about your role and the team/technology at TeamSupport. In 2008, when working for a former company where they could not find a true B2B (business-to-business) customer support solution, my colleague and TeamSupport Co-founder, Eric Harrington, and I set out to build one. We determined the market desperately needed a…

TeamSupport is a leading B2B customer support software: Now offers comprehensive, bi-directional integration with Microsoft Dynamics applications to improve clarity and streamline workflows B2B Customer Support is under intense pressure to deliver real-time insights and provide for a swift collaboration platform for every team member. To ensure seamless collaboration between team members and agencies handling critical tasks from their remote workplaces, TeamSupport has announced a key integration with Microsoft Dynamics®…

Experienced communications veteran to help spearhead omnichannel marketing communications strategy TeamSupport, the industry’s top business-to-business (B2B) focused customer support software solution, announces the appointment of Connie Glover as vice president of marketing and communications. Glover will work closely with TeamSupport CMO, Melissa Hendrick, to ignite growth, demand generation and overall customer experience. Marketing Technology News: COVID-19 Phishes Explode as U.S. Reels From Pandemic “We see a…

Updates to analytics, user experience and email integration equip B2B support teams to build lasting customer relationships TeamSupport, the industry's top business to business (B2B) customer support software solution, announces five new capabilities that provide B2B customer support teams with the tools necessary to break down internal communication barriers. These capabilities make it easier for teams to work together, share information and access their collective knowledge to solve customer challenges. Capabilities…

Investment to Accelerate Growth and Expansion of Leading b2b Customer Support Software TeamSupport, the industry's top B2B customer support software solution, today announced it has obtained a significant growth investment from Level Equity. The investment will enable the company to accelerate the expansion of its technology, customer success, sales, and marketing initiatives. The funding comes at a perfect time, as Gartner recently announced that Customer Relationship Management (CRM), which includes Sales, Marketing,…

New research-based report examines current trends in customer support delivery, offers tangible guidance for B2B customer support and service professionals Customer Support Transformation: The Guide to Essential Practices and Metrics, the new research-based report by Service Excellence Research Group (ServiceXRG) in collaboration with TeamSupport, examines important trends in customer support delivery and offers tangible guidance for customer support and service professionals to meet growing expectations of both customers…

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from Salesforce (CRM), Bizzabo (Customer experience), Captiv8 ( Influencer Marketing), TeamSupport (Customer Support), and RingCentral (Unified Communications). Salesforce Signs Definitive Agreement to Acquire Slack Salesforce, the global leader in CRM, and Slack Technologies, Inc., the most innovative enterprise communications platform, have entered into a definitive agreement under…

SmartAction, a leading provider of AI-powered virtual agents for contact centers, announces its promotion of Gary Davis from President to Chief Executive Officer. Prior to President and CEO, Davis served as SmartAction's Chief Operating Officer, steering SmartAction through record-setting growth and milestones that included landing its 100th large enterprise client and ranking as the top-rated Virtual Customer Assistant solution (4.8/5) on Gartner Peer Insights as rated by customer reviews. Marketing Technology News: …

Nearly 80% of people globally have said it isn't enough to have people of various ethnicities, backgrounds, and appearances in advertising but that they expect companies to do a better job at capturing people's true lifestyles and cultures, according to new research by Getty Images. The findings have been revealed in a second wave of research for Visual GPS, completed in conjunction with global market research firm YouGov. The Visual GPS Summer Update also reveals that 63% of people prefer to buy brands that are founded…

Contact Centre and Customer Experience company IstTek announces a value-added customer experience suite through its European strategic channel partnerships initiative.Given changing working patterns brought about by the COVID-19 pandemic, the timing couldn't have been better, with IstTek CEO Josh Ayres saying: "Our comprehensive product portfolio is well suited to this change in working patterns and we're ideally positioned to help our channel partners grow their annuity business. COVID-19 has highlighted that companies need…

Alfresco Software, an open-source, content management platform and solutions provider announced the immediate availability of Alfresco Content Connector for SAP, a collaboration and integration tool that can connect up to 100 different SAP systems or content repositories to Alfresco Digital Business Platform or Alfresco Cloud, and enable users to share their SAP-stored, important information effortlessly. Additionally, by offloading their unstructured content (e.g., invoices, employee documents, technical drawings, image…

Skynamo, the South African-based SaaS provider of field sales technology, announced it has selected Atlanta as the new location of its North American headquarters after securing a $30 million dollar investment from software investment firm, Five Elms Capital, earlier this year. The headquarters is located in The Battery Atlanta. "We are thrilled to have an international company like Skynamo call Cobb County home," said Dana Johnson, chief operating officer of the Cobb Chamber and executive director of SelectCobb. "Their…

8x8, Inc, a leading integrated cloud communications platform, announced Asian startups Janio Asia and Coda Payments are using 8x8 Communications Platform as a Service (CPaaS) to more effectively reach customers anywhere. 8x8, through its Wavecell acquisition, recently launched CPaaS programmable applications, APIs, and delivery capabilities beyond the Asia Pacific region to organizations in the US and the UK. Founded in 2018, Janio is an integrated logistics solutions provider based in Singapore, providing solutions…

From sustainable workplace practices to connecting analytics and advocacy, analytics leader SAS has prioritized corporate citizenship and social innovation to help steer business decisions. As further evidence of its commitment to sustainability and support for the Paris Agreement and NC Clean Energy Plan, SAS is updating its climate strategy and environmental goals by committing to achieving net-zero carbon emissions by 2050. The company is joining the global movement of leading companies who are aligning their business…

LightInTheBox Holding Co., Ltd. ("LightInTheBox" or the "Company"), a cross-border e-commerce platform that delivers products directly to consumers around the world, announced the appointment of Ms. Wenyu Liu as Chief Growth Officer and Ms. Yuanjun Ye as Chief Financial Officer, effective. Ms. Wenyu Liu has years of experience in cross-border ecommerce and financial management. She joined the Company in December 2018, and was responsible for the operations of LightInTheBox's in North America and of Ezbuy Singapore. From…

Kiosk enables businesses to provide engaging self-service touchscreen experiences tailored to each customer's unique needs Raydiant, the customer-rated #1 digital signage provider, has evolved their Experience Platform to include another exciting dimension of customer interactivity: Kiosk touch technology. Kiosk allows businesses to create and customize interactive touchscreen experiences tailored to their customer base. Marketing Technology News: Kingspan Moves to the Cloud with 8×8 to Support Global Growth and…

The official launch of JUNO is here! JUNO is a digital platform helping organizations turn their live events into a 365 day a year experience. JUNO is taking the in-person conference and turning it into a digital experience, giving organizations the ability to reach a larger audience. Josh Hotsenpiller, CEO of JUNO states, "With the new age of mobile technology, geographical barriers are no longer an obstacle for achieving community. For too long, live events have missed their full potential. We are delighted to connect and…