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Study Shows Ad Industry Anti-Piracy Efforts Have Cut Pirate Ad Revenue in Half

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Trustworthy Accountability Group

Study Commissioned by TAG Highlights Progress from Industry Campaign to Protect Brands and Tackle $2.4B Piracy Problem

The Trustworthy Accountability Group (TAG), an advertising industry initiative to fight criminal activity in the digital advertising supply chain, released a new study – “Measuring Digital Advertising Revenue to Infringing Sites” – showing the impact of industry efforts to reduce ad-supported content piracy. The study found that anti-piracy steps taken by the digital advertising industry have reduced ad revenue for pirate sites by between 48 and 61 percent, notable progress against the $2.4 billion problem of infringing content.

Among the study’s findings:

  • Digital ad revenue linked to infringing content was estimated at $111 million last year, the majority of which (83 percent) came from non-premium advertisers.
  • If the industry had not taken aggressive steps to reduce piracy, those pirate site operators would have potentially earned an additional $102-$177 million in advertising revenue, depending on the breakdown of premium and non-premium advertisers.
  • Ongoing industry efforts against piracy have therefore reduced the advertising revenue of pirate sites by 48 to 61 percent.

“We have not won the war against ad-supported piracy, but the battle is joined, and we are making good progress,” said TAG CEO Mike Zaneis. “The collaborative efforts of hundreds of companies using TAG-validated providers of anti-piracy tools is cutting off the revenue for the criminals who profit from stolen content and reducing their incentive to distribute it. Despite the advances made, there is more work to be done, as companies work together to protect their brands against the interrelated challenges of ad-supported piracy, fraud, malware, and lack of transparency.”

TAG commissioned Ernst & Young LLP’s Media & Entertainment Advisory practice to perform a benchmarking study of the US market, with two objectives: estimating the annual revenue that piracy operations earn from digital ads served linked to copyright-infringed content and estimating the financial impact of the quality control steps taken by the digital ad industry to address this area. EY conducted this study independently on behalf of TAG between July 2016 and July 2017. The data used in the study were provided by various digital advertising ecosystem participants.

“This critical study demonstrates the progress we have made in stopping the flow of ad revenue to pirating sites,” said Senator Orrin Hatch, Co-Chair of the International Creativity and Theft-Prevention Caucus. “But it also shows that we still have much work to do. Online pirates plunder millions of dollars from American businesses each year, denying content creators the full benefits of their work. Blocking all ad revenue to pirating sites will reduce their prevalence by making their illicit activities less profitable. My friends in the online advertising community should take heart; this report shows that we are gaining ground in the battle against online piracy.  We need to intensify our efforts, however, if we are to eradicate this illegal practice once and for all.”

“For years, the International Creativity and Theft-Prevention Caucus has advocated ‘following the money’ to identify and cut off revenue streams to websites that profit from digital piracy,” said Representative Adam Schiff, Co-Chair of the International Creativity and Theft Prevention Caucus. “As part of that effort, the Caucus helped push the online advertising community to take decisive action and to keep high profile American brands from unwittingly funding online criminals, an effort which led to the creation of the Trustworthy Accountability Group (TAG). The study recently completed by Ernst and Young on behalf of TAG shows that those efforts are bearing fruit, and that voluntary efforts by advertisers and agencies kept well over $100 million out of the pockets of pirate sites last year alone. It also demonstrates that we have more work to do, as over a $100 million in digital ad revenue nonetheless flowed to the owners of these sites. With continued efforts by all stakeholders, I am confident we can continue to make progress to protect the intellectual property of content creators.”

Since early 2014, TAG has built a robust anti-piracy program with industry leaders to address this complicated issue, including a seal program, anti-piracy pledge, information sharing, and engagement with law enforcement. Among the elements of TAG’s anti-piracy efforts:

  • Sixteen companies have now earned the TAG “Certified Against Piracy” Seal, an assurance that the anti-piracy services provided by those companies meet stringent requirements and industry best practices. Seal recipients include ten companies approved by independent auditors and six that underwent a self-attestation process.
  • More than 50 leading brands and advertising agencies – including all four of the world’s largest ad agency holding companies – have signed the TAG anti-piracy pledge to take “commercially reasonable steps” to reduce ad supported piracy, such as working with companies that have received TAG’s Certified Against Piracy seal.
  • As the first and only Information Sharing and Analysis Organization (ISAO) for the digital ad industry, TAG activates its network of hundreds of compliance officers to address emerging threats, respond to incidents, and promulgate best practices.
  • TAG works closely with law enforcement officials from the U.S. Department of Homeland Security, FBI, and Department of Justice to help them learn about intellectual property theft and other criminal activity in the digital ad space.
John Montgomery
John Montgomery

“This represents real progress,” said John Montgomery, EVP Global Brand Safety, GroupM. “Many people have put a lot of hard work into getting us to this stage, and these findings will surely encourage the entire digital sell- and buy-sides to divert advertising away from IP infringing sites so that we can protect content creators and brands from this type of fraud.”

David Green
David Green

“NBCUniversal is pleased to see so many reputable brands making substantial progress keeping their advertisements off copyright infringing sites,” said David Green, VP of Public Policy for NBCUniversal. “Advertisements on infringing sites harm creators, consumers, and the brands that unintentionally associate their products with criminal behavior. We look forward to our continued work with TAG to cut off advertising revenue for the operators of these sites.”

Ruth Vitale
Ruth Vitale

“As representatives of the creative community active in alerting brands when their ads appear on infringing sites, we commend advertisers, ad agencies, and ad networks that take effective action to ensure good ads don’t appear on pirate sites, cutting off revenue to those sites,” said CreativeFuture CEO Ruth Vitale. “We urge everyone in the advertising ecosystem to increase efforts to protect not only the reputation of brands, but also the millions of creatives who contribute so much to our society and economy.”

Also Read: Get a Standing Ovation from your Ad Audiences

Onvia Agrees To Be Acquired By Deltek

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Onvia

Deltek To Pay $9.00 Per Share. Transaction Valued At Approximately $70 Million

Onvia the leading provider of sales intelligence and acceleration technologies for businesses selling to the public sector,  announced that it has entered into an Agreement and Plan of Merger (the “Merger Agreement”) with Project Diamond Intermediate Holdings Corp, the parent entity of Deltek, and Deltek, the leading global provider of enterprise software and information solutions for government contractors, professional services firms and other project-based businesses.  Under the terms of the Merger Agreement, Project Diamond Intermediate Holdings Corp will acquire all of the outstanding shares of Onvia common stock for $9.00 per share in an all-cash tender offer.  The purchase price represents a 100% premium to Onvia’s last closing stock price of $4.50.  The value of the transaction, which was unanimously approved by Onvia’s Board of Directors, is approximately $70 million.

“We are extremely pleased with this transaction, which we believe is a winning proposition for all of our stakeholders,” said Van Skilling, Chairman of Onvia, and Russ Mann, CEO of Onvia.  “The transaction represents a substantial cash premium to our stockholders and follows a robust process and comprehensive review of strategic alternatives undertaken by our Board of Directors earlier this year.”

Russ Mann
Russ Mann

“Further,” said Mann, “Deltek is a large and highly regarded firm in the enterprise software and solution space for project-based businesses, with complementary product and services offerings to Onvia’s.  As part of Deltek, we intend to focus on innovating and expanding our data and product offerings, which will benefit our customers, employees and partners.”

DemandBridge and e-Quantum, Inc. to Combine to Create a Leader in the Marketing Automation Software Industry

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DemandBridge

Today Principals from DemandBridge and e-Quantum, Inc. announced that they will be merging the two companies, effective immediately. The announcement was made on stage at the PSDA Technology Summit held in New Orleans. The new company will retain the DemandBridge name.

e-Quantum, Inc.
e-Quantum, Inc.

DemandBridge and e-Quantum, Inc. have been providing premier Distributor Management software for more than 30 years. Together, the two companies bring more than 60 years of experience and growth within and beyond the Independent Print Services Industry. The new, independent company will be led by current DemandBridge CEO David Rich, who himself brings more than 35 years of Enterprise IT experience. He will combine the vision, talent, technology prowess and investments of both organizations in order to remain vital and competitive in the marketing automation software industry. Together, the new company will evolve and transition its products to leverage DemandBridge’s presence on the Microsoft Azure Cloud and to integrate technologies in the pipeline—from Microsoft PowerBI and Cloud Foundry, to other digital marketing technologies planned for 2018. The combination and strategic focus will offer the scale, strength and flexibility to help customers and partners succeed with minimal disruption and the same/improved level of customer service.

Top Efficiencies Gained by CMOs While Procuring and Managing Agencies

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CMOs
Top Efficiencies Gained by CMOs While Procuring and Managing Agencies

OodiThe landscape has changed for marketers, increased budgets and responsibilities is driving the need for greater operational efficiencies that move budget into results more quickly

Over the past three years, CMOs have reported an increase in spend that is expected to continue into next year. According to the Gartner CMO Spend Survey from 2016-2017, there has been an upward trend in marketing budgets for three years in a row, rising from 11% to 12% of revenue in the last year alone.

In step with the increase in revenue, the role of the Chief Marketing Officer (CMO) and subsequently, the marketing department has grown exponentially over the past decade, transforming from a “top-of-the-funnel” function to a strategic cross-business necessity. With these added budgets and responsibilities, CMOs are under increased pressure to perform better and more quickly to deliver results that move the needle forward.

One area where digital tools provide greater efficiencies for brands, (and agencies), is in the often draconian process of procuring and managing agencies. The traditional agency search can take weeks, if not months, while burdening in-house resources with extra responsibilities. Further, lengthy agency searches impact time-to-market which can stall campaign ROI. Once, the agency is retained, day-to-day management of activities and results can become onerous for brands with complex, multiple touch point campaigns. The good news is there are online tools that greatly reduce this burden.

Top Digital Tools to Source and Hire Agencies Faster

There are two digital tools that facilitate agency selection and management: directories and eCommerce solutions.

Directories: Online directories provide expansive insight into the agency landscape. There are a few top directories, such as Agency Spotter and Clutch that allow brands to see how the agency functions, read reviews and determine high-level expertise. This enables you to shortlist and start the lengthy RFP process to find a proposal that fits your specific criteria. Directories can help cut down on some of the information gathering required to find the right agency, but still require time investment before you see your budget working towards results.

eCommerce Solutions: eCommerce solutions, popular in the freelancer space with sites like Upwork, are now available for the agency market. Within the eCommerce ecosystem, Software-as-a-Service (SaaS) tools such as Oodi, offer a digital system for brands to procure, manage, and pay highly-vetted agencies all from one place. Conversely, agencies enjoy improved deal flow and swifter payment.

Source: Oodi, 2017

In addition to delivering efficiencies in the selection process, the SaaS system manages payment and milestone delivery throughout the project to ensure greater control of the campaign. In the fast-moving digital economy, time to market and tight project control are often the currency of the realm which allows marketers to swiftly adapt to market fluctuations.

Both directories and SaaS solutions provide time and cost savings at varying points through the process of procurement, but the SaaS model offers more comprehensive efficiencies with its soup-to-nuts approach. With this system, procurement, management, milestones, and payments are all managed from one single entity. The upside is a swifter and more controlled spend of resources throughout the life of the campaign.

Top 4 Efficiencies

Brands that have begun to source agencies and marketing services through SaaS environments are seeing increased efficiencies and cost reductions that power their marketing campaigns.

 Reduced Time to Hire an Agency

The average time to hire an agency can range from 3-12 weeks depending on the service. The more complex the service is, the more time it will take to compile vetted agencies, pricing, case studies, and more. Directories and SaaS solutions typically pull together these critical data points on each vendor or service across the marketing spectrum, thus, eliminating the time spent gathering this information.

Reduction in Overspending

While Directories typically do not offer clear service pricing, SaaS solutions do. This transparent and up-front pricing give CMOs the information they need to plan budgets and spend immediately. Further, with a clear scope of work on these sites brands are less likely to underestimate costs when they hire agencies through these tools.

Faster ROI on Marketing Investment

Sourcing the right agency is only as good as the ability for the agency to deliver. The SaaS solution includes built-in project management features to enable brands and agencies to stay on schedule and budget while pursuing defined milestones. Brands can keep their marketing funds safe until their agency delivers, which also gives agencies a clear incentive to deliver what they promised within the agreed upon timeframe.

Reduction in Legal Fees Should Issues Arise

As with any project, things can go awry. While we hope they don’t, it’s important to remain protected in the case of a dispute. The SaaS solution offers free dispute resolution services to mitigate issues between brands and agencies when they arise. With legal fees being $500/hour or higher, the cost savings speaks for itself.

Both Directories and SaaS tools provide access to most, if not all of the necessary information to narrow down a shortlist of agencies for marketing services. Directories are great when you have an internal RFP process that you must follow. However, only SaaS tools provide clear insights into pricing and time estimates so brands can hire their agency with a few clicks. The more advanced SaaS systems also include “compare” functionality to allow brands to build a shortlist for further review. What could take an in-house marketer weeks to build, is done in minutes.

Further, the SaaS solution combines procurement efficiencies with campaign management and payment tools to allow for 360° experience designed to allow CMOs to get their funds working to achieve results faster. They also free the CMO from relying on his or her personal network to easily find new agencies with fresh ideas and insights.

Confirmit’s Shelly Chandler Recognized as 2017 CX Impact Award Winner

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Confirmit

Vice President Of Customer Experience Consulting At Confirmit Makes The List Of Top Ranking Cx Industry Executives

Shelly Chandler, CCXP, Vice President of Customer Experience Consulting at Confirmit, has been named a winner of the 2017 CX Impact Awards by the Customer Experience Professionals Association (CXPA).

The CX Impact Awards are a part of Customer Experience (CX) Day, a global day celebrating the organizations and people who are delivering great experiences to customers. The program recognizes individuals that exemplify excellent Customer Experience and make a profound impact on their organization and its customers. From frontline employees to senior leaders, these awards showcase professionals from all backgrounds and industries who have successfully led or supported Customer Experience (CX), Voice of Customer (VoC), or other initiatives in pursuit of specific customer experience goals within his or her organization on behalf of clients.

Shelly Chandler
Shelly Chandler

“Customer Experience is reaching its zenith – the industry has learned and achieved so much, and yet there is still significant room to grow,” said Chandler. “It is essential that those with successes share their methods to inform others’ strategies. Executives, take note: a long-term investment in Customer Experience will produce results – support transformational change and instill trust your customers!”

The award recognizes Shelly for not only knowing the value of integrating technical solutions to support a complete CX program, but also providing guidance in acting upon those insights gained from the program. In her current role, she advises clients on how to connect their customer insights to higher-level business goals and help ensure their CX programs support both operational and financial objectives.

Michael Wooh
Michael Wooh

“Shelly’s team provides consulting services to our customers in a manner that is truly customer-focused, making her more than deserving of this award,” said Michael Wooh, Chief Marketing Officer, Confirmit. “Shelly ensures her team is mission-driven, with the ultimate goal of being able to help Confirmit customers make the most of their insights programs, and use those insights to propel their customer experience maturity.”

A panel of judges – all regarded as thought leaders in the CX field – reviewed the award finalists and selected winners in two categories: Practitioners (who are bringing CX competencies and skills to organizations and brands), and Providers (those employed by companies who consult and/or provide technology, products and services in the CX space).

New How-To Book Puts SAS® Visual Analytics in Focus

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Oliver Schabenberger Appointed as Chief Operating Officer, SAS
Oliver Schabenberger Appointed as Chief Operating Officer, SAS

An Introduction To SAS® Visual Analytics: How To Explore Numbers, Design Reports, And Gain Insight Into Your Data Covers Everything Users Need To Know About Data Visualization

They say a picture is worth a thousand words, but robust visualizations of complex business data can be worth even more. A new book from analytics leader SAS, An Introduction to SAS® Visual Analytics: How to Explore Numbers, Design Reports, and Gain Insight Into Your Data, teaches users how to create eye-popping charts and draw powerful insights from their data – saving time and money.

This accessible, full-color guide to SAS Visual Analytics is perfect for both novice and experienced users looking to learn the latest functionality of SAS Visual Analytics on SAS 9.4 and SAS® Viya™. It covers everything from getting-started basics like accessing content and building custom dashboards and reports to customizing data visualizations with different chart types and using geospatial data. Later chapters explore administration and data loading and include a deep dive into SAS Visual Analytics 8.1.

With guidance from the authors – Tricia Aanderud, Director of the Data Visualization Practice at Zencos Consulting; Rob Collum, Principal Technical Architect at SAS; and Ryan Kumpfmiller, a SAS and Data Visualization Consultant at Zencos – users learn how to make sense of their complex data and incite smarter, data-driven decisions.

Tricia Aanderud
Tricia Aanderud

“We wrote this book as a common-sense resource for using SAS Visual Analytics, offering guidance from data visualization experts and information for administrators,” said Aanderud. “Better understanding data visualization principles enables users to transform drab, boring reports and analyses into effective and dynamic insights.”

SAS Visual Analytics is a self-service business intelligence, data visualization and analytics application that enables organizations to understand and analyze their data and collaboratively share ideas. The software helps businesses see the big picture, create interactive visuals and discover underlying relationships in their data. CrescentCare, 89 Degreesand Seacoast Bank are just a few of the customers using SAS Visual Analytics for interactive reporting and dashboards, visual data exploration, autocharting, self-service analytics, text and location analytics, self-service data preparation, and mobile business intelligence.

An Introduction to SAS Visual Analytics can be ordered from the SAS Publishing bookstore. Learn how industries like banking, communications, manufacturing, retail and utilities can benefit from data visualization by viewing the SAS Visual Analytics online demos.

Oracle NetSuite Helps Shiftgig Make the Future of Work a Reality

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Oracle

Oracle NetSuite, one of the world’s leading providers of cloud-based financials / ERP, HR, Professional Services Automation (PSA) and omnichannel commerce software suites, announced that Shiftgig, the mobile technology platform that connects businesses with high-quality, vetted hourly workers on demand, has streamlined its business with NetSuite OneWorld. Since going live on NetSuite OneWorld in 2015, Shiftgig has been able to manage its mission-critical business processes including financials with advanced billing support, reporting, and multi-subsidiary management for its three subsidiaries in the US.

Founded in Chicago in 2012 as a job board for workers in the service industry, Shiftgig recognized a greater opportunity in serving the market for hourly workers that, as a whole, has a labor pool of 70 million in the US alone. The company saw rapid growth when it shifted its focus to offer a mobile app for people seeking flexible work opportunities with the businesses that needed help. It now provides over 30,000 on-demand workers access to available shifts with over 2,300 client companies in 14 US markets and handles approximately 100,000 transactions a month in NetSuite.

Changing the Way Work Gets Done in the Cloud

Shiftgig was intent on finding a software platform that could reliably handle its two biggest transactions — billing and payroll. NetSuite’s cloud-based system was able to immediately meet those needs without significant upfront investments in hardware or IT staffing.

In addition, NetSuite’s flexible platform enabled Shiftgig to meet its sophisticated client reporting requirements, broken out by event, shift and venue, as well as across schedules, reducing the time to compile reports from three hours to just 30 minutes. Shiftgig can now send out automated notifications for past-due accounts across its 2,300 clients, which previously had to be done manually.

The company has also realized efficiencies in financial consolidation. With NetSuite OneWorld, what once took hours consolidating financials across its three subsidiaries can now be done in minutes and the company can easily add subsidiaries as it expands. With support for 190 currencies, 20 languages, automated tax calculation and reporting in more than 100 countries, and customer transactions in more than 200 countries and territories NetSuite OneWorld provides a platform for Shiftgig to continue to grow.

Jack Murphy
Jack Murphy

“NetSuite OneWorld helps ensure we have more efficient processes around client billing and consolidation for our subsidiaries,” said Jack Murphy, Vice President of Finance at Shiftgig.

Lithium Technologies Completes Acquisition of External Online Community Business from Jive

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Lithium

Lithium Technologies, the market leader in online community and social media management products, announced that it had closed the acquisition of the Jive-x external community business from Jive Software, an Aurea company. Originally announced on August 29, 2017, the transaction was completed on October 3, 2017. The terms of the transaction were not disclosed.

Rob Tarkoff
Rob Tarkoff

“I’m really excited to be bringing the Jive-x product and customers into the Lithium family,” said Rob Tarkoff, Lithium president and CEO. “Our focus as a company in the coming weeks will be to build a product plan with the input of key Jive-x customers that takes the industry to the next level. In addition, we will be delivering best practices, expertise and enterprise class customer support that Lithium is known for to all Jive-x customers.”

Over the past two decades, Lithium and Jive-x have helped brands stay at the forefront of digital transformation, building sophisticated online communities for some of the world’s biggest brands that have led to marked revenue increases, significant cost reductions, and innovation across the business. Looking forward, Lithium will be developing a new next-generation community product with all the best features of Jive-x and Lithium brought together, built on the Lithium platform and focused on maintaining a high bar for innovation and expertise.

Digital Media Solutions Acquires Email Powerhouse Mocade Media, LLC

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Digital Media Solutions

Now With Customized Email Programs and Expertise In-House, DMS Extends the Value of its First-Party Data

Digital Media Solutions (DMS), an industry leader in providing end-to-end customer acquisition solutions that help clients win in their business ventures and realize their marketing goals, announced it acquired Mocade Media LLC, an email marketing firm that delivers engaging content and increases return on investment of email programs. Mocade’s sophisticated email optimization platform helps companies across industries ensure they are able to maximize the business value of their email programs.

Joe Marinucci
Joe Marinucci

“Mocade has an incredibly talented team with a highly sophisticated and unique email system. This acquisition is a milestone for DMS as we continue to deliver on our mission to provide end-to-end customer acquisition solutions that help our clients grow their businesses and realize their marketing goals,” said Joe Marinucci, CEO of Digital Media Solutions. “DMS is continuing to expand its omni-channel messaging capabilities, now with a fully owned and operationalized email platform with this acquisition. This transaction is consistent with our strategic plan, and we are confident it will help us scale campaigns that drive meaningful engagement and business growth.”

Ellen Switzer
Ellen Switzer

All Mocade employees will join Digital Media Solutions. That includes co-founders Andrew Westmoreland and Joshua Seide, as well as Vice President of Operations, Ellen Switzer. Mocade’s proven platform, tools and technical expertise make it seamless for advertisers in any industry to engage with consumers at the right time, with the right content.

“We are thrilled to join this winning team. DMS has the stage for a messaging division to produce a tremendous amount of value for both Mocade and DMS clients, which we are prepared to execute on,” said Andrew Westmoreland, Co-Founder and CEO of Mocade Media. “Under Ellen Switzer’s leadership, the Mocade team has risen to every challenge over the last three years and I am confident we will continue to deliver on this promise as well.”

Fernando Borghese
Fernando Borghese

“Email is one of the most effective ways to build and nurture customer relationships today. Mocade will bring new, innovative capabilities to our digital marketing campaigns,” said Fernando Borghese, Chief Operating Officer of Digital Media Solutions. “The integration of Mocade’s expertise and platform will extend the value of our first party data to help our clients win.”

Also Read:  Four Key Takeaways from AdWeek New York

Mautic Launches Maestro, A Marketing Management Solution Created Specifically for Agencies and Enterprises

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mautic

Provider of Open Marketing Cloud Announces New Product that Increases Scalability and Saves Time for Marketers Across the Entire Business

Mautic, the leader in modern marketing automation, announced the addition of Maestro, the industry’s first solution that enables seamless management of multiple marketing automation accounts. The company also announced an upcoming beta program for Maven, a marketing intelligence solution that will apply machine learning to help marketers optimize campaigns and content delivery, coming later this year.

These new products are major additions to the company’s Open Marketing Cloud, a suite of modern marketing tools that enable brands to connect all their digital properties and channels into a seamless customer experience. This means that companies can integrate their marketing website with their SaaS platform and their mobiles apps for session tracking, lead scoring and dynamic content. It also means brands can easily coordinate their marketing emails, product emails, mobile alerts and web notifications.

Matt Johnston
Matt Johnston

“The launch of Maestro and upcoming introduction of Maven further establishes Mautic as a disruptive force in the marketing technology space,” said Mautic CEO, Matt Johnston. “Mautic’s Open Marketing Cloud puts an end to siloed, slow marketing automation, and enables companies to create a seamless, personalized experience across all their digital properties and channels.”

As a first in the marketing automation market, Maestro removes the significant technical and financial barriers of having multiple marketing automation accounts – for different business units, country teams, or product lines – within an enterprise. The same is true for marketing or digital agencies who need to manage multiple client accounts. Core capabilities of Maestro include:

Active International and AlmondNet Group Form Long-Term Strategic Business Partnership

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AlmondNet
Active International and AlmondNet Group Form Long-Term Strategic Business Partnership


Active International Expands Its Suite Of Best-In-Class Ad Tech Products To Deliver Enhanced Analytics And Attribution Capabilities

4logos

AlmondNet Group subsidiaries, online data company Datonics and cross-device technology company Intent IQ, have entered into a long-term strategic business partnership with Active International, a global business solutions company.  The partnership provides Active International with access to Intent IQ’s cross-device addressable driven solutions and Datonics’ enriched data. In return, Intent IQ and Datonics gain scale and reach in delivering their industry-leading technologies to the Fortune 500 through Active.

Roy Shkedi, CEO, AlmondNet Group, said, “We are excited about our partnership with Active International because as an industry leader, they provide us with an opportunity to showcase the benefits of our technology to a broader audience. Global brands will have access to our extensive suite of industry-leading targeted advertising solutions and products, and our patented cross-device dynamic graph. Through this partnership, our technology enhances their offerings and provides us with an incredible opportunity to scale our businesses.”

Alan Elkin, Chairman, CEO and co-Founder, Active International, said, “As a data-driven company, with media as a core competency, Active continues to seek and invest in best-in-class technology partners and platforms to enhance our capabilities and ensure our clients can maximize returns as well as the impact of their digital media investments and assets. Through our long-term business partnership with AlmondNet Group, and the addition of Intent IQ’s cross-device technology and Datonics’ data to Active’s portfolio of media products, we can provide a more robust suite of digital products and platforms, along with insights and expertise, to help our clients navigate the media marketplace to achieve more.”

Intent IQ’s premier offering is its patented Dynamic Device Graph, which is a hybrid of deterministic and non-deterministic methods that yield accuracy and reach, and provide clients with unmatched performance.

Datonics provides marketers with proprietary search, purchase-intent, life-stage, demographic and B2B data based on 180+ million US and Canadian users. The company’s data is made available to marketers through its many partners across the ad tech ecosystem, including DSPs, DMPs, SSPs, Trading Desks and more.

Bateman Group Hires Adweek Technology Editor Christopher Heine and PR Industry Veteran Joe Franscella

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Bateman Group

Award-Winning Tech Agency Deepens Bench from Coast to Coast

Bateman Group, an award-winning integrated public relations and content marketing agency, today announced two key additions to its senior management team, deepening the company’s already substantial benches on both coasts. Christopher Heine, most recently the technology editor at Adweek, was appointed director of content and media strategy working from the agency’s New York City office, effective today. In addition, Joe Franscella started on Sept. 5, 2017 as a senior vice president working out of the company’s headquarters in San Francisco.

Joe Franscella comes to Bateman Group from Bhava Communications, where he was a key strategist on the Cloudera account and an instrumental part of the team that guided that company through its IPO last year. At Bateman Group, Franscella will focus on co-leading and growing the agency’s Trust practice, working closely with agency co-owner and President Bill Bourdon and EVP Shannon Hutto; and the newly re-branded Future Stack practice, working alongside agency CEO and founder Fred Bateman and EVP Syreeta Mussante.

Christopher Heine is the latest in a succession of former journalists to join Bateman Group following in the footsteps of Elinor Mills, the inaugural Content Studio hire and now one of the senior vice presidents leading the practice, and Director of Content and Media Strategy James Niccolai, who joined in 2016. Christopher will bring his extensive experience covering trends and companies at the intersection of media, marketing and technology to Bateman Group’s Growth Tech clients, working closely with 5-year agency veteran and EVP Paula Cavagnaro, who oversees the practice area.

Fred Bateman
Fred Bateman

“The long-tenured, committed senior executives at Bateman Group have coupled an exceptionally high standard for excellence with an emphasis on cross-team collaboration to create an environment that’s very enticing to experienced PR pros like Joe Franscella,” said Fred Bateman, CEO and founder, Bateman Group. “What’s been even more gratifying is how our former journalists Elinor Mills and James Niccolai have also thrived here — and to the immeasurable, yet tangible benefit to our entire staff and client roster. I feel confident Chris will also play a vital role developing new content services for the entire agency while becoming an invaluable resource to clients in our Growth practice such as AdRoll, Amplitude, LinkedIn, Invoca, Optimizely, Segment and Urban Airship.”

Christopher Heine
Christopher Heine

“In my nearly two decades of covering the intersection between branding and technology, I came to know Bateman Group as an agency that truly cared about helping reporters do their jobs while regularly making its clients part of the industry narrative,” said Christopher Heine, newly appointed director of content and media strategy, Bateman Group. “I researched everything I could about the inner workings of the company before deciding to join its team of experts. One of the best discoveries was they completely ‘get’ the formula for being successful in the digital era.”

 

QuanticMind Secures $20 Million in Series B to Accelerate Growth of AI and Data Science Offerings

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QuanticMind
QuanticMind Secures $20 Million in Funding to Launch a New Era of Marketing Powered by Data Science and Machine Learning

Marketing Optimization Leader Raises Series B Funding Led By Foundation Capital With Participation From Safeguard Scientifics And Cervin Ventures

QuanticMind, the data platform for intelligent marketing, announced that it raised $ 20 Million in a Series B funding round led by veteran venture firm Foundation Capital, with additional participation from Safeguard Scientifics and Cervin Ventures.

Chaitanya Chandrasekar, co-founder and CEO of QuanticMind, said, “This incredible milestone marks the next phase in QuanticMind’s continuing journey to help marketers step into the future, where their considerable talents are amplified by intelligent data science algorithms and machine learning-based automation. At QuanticMind, we believe the ingenuity of the world’s most brilliant marketers becomes exponentially more powerful when they combine and leverage every single piece of relevant data available.”

This round of venture capital funding follows a successful Series A round completed in September 2015 and caps a two-year period in which the company grew its customer base more than 300%.

QuanticMind will use the funding for strategic growth investments in both hiring and in product development. Specifically, the company will accelerate the artificial intelligence, predictive advertising, data science and machine learning capabilities of its data platform to conquer the increasingly complex challenges marketers face across digital’s constantly evolving channels – including Search, Shopping, Social and cross-channel customer journeys. These developments will also enhance the platform’s already-powerful ability to capture, connect and leverage the full power of disparate marketing data to surface truly actionable insights, inform smarter marketing decisions and ultimately drive phenomenal performance gains. Foundation Capital general partner Ashu Garg will also join the company’s board of directors.

Garg said, “QuanticMind is at the forefront of applying next-generation technology to solve the complex challenges of digital marketing. This investment will enable the company to continue leading the trend towards a predictive, machine learning-based future.”

The company already serves top-tier performance marketers from around the globe, including 1-800-Dentist, Rosetta Stone, and Dermstore.

Mark Mitchell, Managing Director at Safeguard and Board Member at QuanticMind, said, “Digital advertising is an intensely data-driven market that continues to take share from other advertising formats. Since Safeguard provided capital to the company in 2015, QuanticMind’s team has built out a scalable platform with a top-tier list of customers. QuanticMind’s data-centric platform delivers best-in-class results to customers and positions the company as a leader in the growing and increasingly complex digital marketing ecosystem.”

“QuanticMind epitomizes the best of Silicon Valley. Developed by a tight-knit founding team of three Stanford entrepreneurs and performance marketing veterans, the company has developed the best marketing technology platform leveraging big data, AI and cloud, and become a critical solution for any enterprise with a significant digital spend,” said Preetish Nijhawan, Managing Director and co-founder of Cervin Ventures. .

Currently, QuanticMind offers predictive management software for digital marketing channels, including paid search and social. By reinventing ad management point solutions through machine learning, distributed cloud computing, and in-memory processing, QuanticMind delivers the most intelligent, scalable, and fastest platform for maximizing digital performance for enterprises.

Advertisers Have Finally Found A Way To Break Into Gaming

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Versus Systems

The gaming market is set to top $108 Billion in revenues in 2017. Versus Systems Inc, is looking to revolutionize advertising in the gaming industry

It’s been a shoot-and-miss trend for the gaming industry when it comes to advertising to players, their most engaged audience ever. But this may change soon. What AdWords and AdSense have done for Alphabet’s $656 Billion market valuation, a small company’s in-game prizing platform could do for brands with the world’s 2.6 Billion video gamers.

In the markets today, active companies include:  Alphabet Inc, Sony Corporation, Zynga Inc, Shopify Inc, Raytheon Company, among others. The gaming market is set to top $108 Billion in revenues this year (Newzoo) and a small company, Versus Systems Inc, is looking to revolutionize advertising in the gaming industry.

Versus is offering brands a relevant way to access the 2.6 Billion people who play PC, console, and mobile games – driving engagement for brands and game developers – while allowing players to play the games they love for real prizes.

Versus’ prizing and promotions platform allows game developers and brands to come together to offer prize-based matches to players, all integrated directly into the games.

It’s a rare triple-win for the gaming industry: For gamers, it means no more annoying pop-ups, takeovers, or banner ads. It also includes relevant prizes, gift cards and discounts. For brands, it promises pure, targeted brand engagement using technology that matches prizes to players, encouraging them to buy more. For developers, it allows a new advertising revenue stream, and gives gamers more incentives to play for longer, and more frequently.

Versus is protecting its platform with patent filings. Since 2014, Versus has been filing patents, which are pending, which in the digital era are the foundations of some of the world’s biggest companies. Patents are essential to the valuation of technology companies.

There’s an immediate revenue driver for Versus: The company recently signed a deal to provide in-game prizing to 704Games, which has an exclusive license to produce video games for NASCAR, the biggest spectator sport in America.

But gaming is only one segment of the interactive market Versus targets: Versus is planning to bring the prizing platform to virtual reality, augmented reality, and streaming media in the near future.

Here are 5 reasons to keep a close eye on Versus Systems, Inc:

  1. In-Game Advertising Worth $10 Billion A Year In The Next 5 Years  

Research and Markets estimates that the global video games advertising market will grow nearly 14 percent by 2020, with a boost in female gamers driving much of it. Virtual reality games will be an entirely different market segment by 2020, when they are expected to account for $10 billion and nearly 9 percent of the market, according to Digi-Capital research.

Moreover, 2.6 billion people play video games worldwide, according to the ESA (Entertainment Software Association). Americans together spend over 50 million hours a day immersed in games. This represents a massive, highly-engaged, very desirable audience that could be worth multi-billions to advertisers all on its own.

  1. Brands Get Engagement  

Gamers get prizes. Brands and game developers get engagement. Versus shares revenues from prizes 50/50 with developers.

For brands, it’s about the exposure you get from real engagement. And there’s plenty of secondary exposure, too. The Versus study suggests that players who win prizes are more likely to share their experience online on Facebook, Snapchat, Twitter, and Instagram-providing authentic earned media for brands. Prize partners include RockStar Energy Drink, Han Cholo, and Tier 1 Accessories.

  1. Bringing Advertising To The Gaming Industry 

The Versus platform promises to be fast, flexible, and scalable – opening the gaming world to all kinds of brands – from the world’s largest beverage companies to local and niche advertisers. This means that big brands don’t have to spend millions on one-off deals that may or may not work, and smaller brands don’t have to dream of one day reaching the most engaged audience on earth.

This is made possible through Versus’ unique dashboard. Brands can easily upload prizes into the Versus dashboard; anything from digital goods to gift cards, to event and movie tickets, to haircare, skincare, snacks, energy drinks, and apparel. Those prizes can then be deployed into Versus-enabled games.

The system allows brands to create campaigns based on time, location, and inventory, and because each game appeals to a unique demographic, working with game developers on specific games will allow brands to reach the exact players that the brand seeks. The unique system takes care of player verification and dynamic regulatory compliance for in-game prizing.

  1. Free To Play, Sponsored By Brands 

The company’s primary business model is ‘free to play, sponsored by brands’. Under their model, Versus will get paid on a per-prize or per-coupon code basis for every prize and/or coupon distributed on the system.

  1. Data Will Drive The Game

There’s a goldmine of data here, too. Versus collects information that could be valuable to brands and products. Take Rockstar, for instance. They usually don’t know who’s buying their drinks or why, or even when. With Versus, they know where you were when you won the prize they offered, what you were doing when you redeemed your prize, what flavor you like and what prize you wanted.

Epsilon Names Brian Serino Senior Vice President, Managing Director, Sales

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Epsilon

Epsilon®, a global leader in creating connections between people and brands, announced that Brian Serino has joined as Senior Vice President, Managing Director, Sales, reporting to Wayne Townsend, President of Epsilon’s Technology Practice.

Brian Serino
Brian Serino

Serino will be responsible for defining the strategic direction for the Technology Practice’s global sales organization and driving revenue growth through long-term new business agreements that combine Epsilon’s industry-leading database marketing services and digital messaging and loyalty engagement platforms, Agility HarmonyTM and Agility LoyaltyTM. Through a consultative-selling approach, Serino and his team will advise Fortune 1000 companies on how to deepen customer engagement and create sustainable business growth through integrated digital and data-driven marketing approaches.

Prior to joining Epsilon, Serino held senior leadership positions at Unica (acquired by IBM), Neloane (acquired by Adobe) and NetProspex (acquired by Dun & Bradstreet), helping to lead all three organizations to acquisition, delivering shareholder value.

“Brian is a seasoned executive with a proven track record in business-to-business technology solutions.  We are pleased to bring his results-oriented focus to Epsilon’s Technology Practice,” shared Townsend. “I believe his entrepreneurial mindset will ignite new thinking in the organization and his industry acumen and customer focus will create the vision required to continue to drive profitable growth for our business.”

Serino’s appointment comes in the midst of a strong year for Epsilon’s Technology Practice, which announced expanded relationships with KeyBank, GNC, and Guideposts, among others.

Epsilon was also named a Leader in customer loyalty in the report: “The Forrester WaveTM: Customer Loyalty Solutions, Q3 2017,” and awarded Best Email Marketing Platform in the Digiday Signal Awards.

“It is difficult to remain competitive in today’s rapidly transforming industry, but with a rich heritage of innovation, Epsilon has evolved and transformed, while exceeding client expectations. I am thrilled to join Epsilon, an industry-leader in email, loyalty and customer experience. I look forward to not only helping the organization succeed through new market opportunities but also helping our clients succeed by bringing them integrated solutions that combine Epsilon’s unrivaled data intelligence, world-class technology and analytic and strategic services,” shared Serino.

 

Brainshark’s Chief Readiness Officer to Discuss Sales Coaching Best Practices at CEB Sales and Marketing Summit

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brainshark

Sales Enablement Leader to Also Give Attendees a Sneak-Peek Demo of Upcoming AI Innovations for Its Video Coaching Solution

Brainshark, Inc., delivering SaaS-based sales enablement and readiness solutions, today announced that its Chief Readiness Officer, Jim Ninivaggi, will be a featured speaker at the CEB Sales and Marketing Summit, occurring Oct. 17-19, at The Cosmopolitan of Las Vegas. The event – designed to help companies better adapt to critical changes facing B2B sales teams today – will draw more than 1,200 senior sales and marketing executives. Brainshark will also demonstrate its award-winning sales training and coaching solutions, along with upcoming artificial intelligence (AI)-powered sales innovations, at booth #25.

Details about Ninivaggi’s session include:

  • Title: “Perpetual Sales Readiness: The New World of ‘Always-On’ Learning for Sales”
  • When: Tuesday, Oct. 17, from 2:30-3:30 p.m. PT
  • Highlights: As sales leaders seek to improve their teams’ knowledge, skills and results, it’s important to foster an always-on learning environment. This session will provide ideas to help sellers prepare for more effective buyer interactions through video coaching as part of a perpetual learning model, with formal and informal elements to drive mastery. In addition to exploring the history and evolution of sales coaching, Ninivaggi will also share a glimpse into the not-so-distant future – where video, AI and machine learning will converge to augment and guide coaching efforts, and create competitive advantages.

During the event, Brainshark will also demonstrate its acclaimed solutions for sales training, coaching and content authoring – while giving attendees a preview of its cognitive analysis engine for coaching. This AI-driven solution complements Brainshark’s current coaching technology – capturing what reps say in their video-based “challenge” responses, determining how it was said (emotions and expressions conveyed, speaking rate, language complexity, etc.), and then quickly delivering unbiased analysis. With this technology, managers can zero in faster on reps’ areas for improvement, and better direct and scale their coaching efforts.

“The unfortunate reality today is that many reps – facing ultra-competitive selling environments, increasingly informed and empowered buyers, and rapidly evolving landscapes – simply aren’t delivering value in meetings with prospects,” Ninivaggi said. “The importance of effective preparation can’t be overstated. Today, that means combining people, process and technology to ensure reps are ready and continuously coached to mastery. Tomorrow, AI will also play an important and complementary role – aiding manual coaching from managers. Brainshark is at the forefront of these developments, committed to ensuring sales readiness and enabling teams to close more and bigger deals.”

Get a Standing Ovation from your Ad Audiences

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Audiences
Get a Standing Ovation from your Ad Audiences "by 4Cite CEO Bob Gaito"

4CiteMaximize ROI by getting the Right Message to the Right People (and Measuring Results)

Digital advertising is rapidly shifting toward audience-driven strategies.  Brands can now focus on the audience they want to reach instead of blasting out ads and hoping they land on the right people.  Social platforms are making it easy, with multiple ways to create an audience for each ad.  But measuring audience effectiveness in terms of ROI is not always easy.  According to marketing statistics by the DMA, measuring ROI from social media marketing ranked as the top challenge marketers faced in 2016. And it hasn’t gotten any easier in 2017, with Facebook plagued by measurement problems that overcharged marketers and eroded trust in its math.

Creating audiences based on website traffic is popular on Facebook, letting you target ads to Facebook users who visited your site and even looked at specific pages.  It’s quick and easy because you don’t have to track web visitors on your end.  But the easy road is often not the most effective.  Strategies like these don’t take into account where each visitor is in the customer journey.  A more effective – and more measurable – strategy is to develop your own custom audiences based on data regarding not just who’s been on your site, but exactly what they did there and what they’ve done before.  Using people-based attributes and metrics that add insight about each customer’s interests and stage in the journey will result in higher levels of return on investment.

Think about it this way.  Different customers are worth different levels of marketing investment. High value buyers who are stalling in their customer journey may be worthy of a higher ad spend, but low value buyers may not be.  Or they might not be worth including at all.  The point is, by finely carving consumers into smaller audiences based on worth will allow you to bid differently (and appropriately) on ad spending.

Your biggest advertising opportunity is leveraging your own data

With the right service provider actively managing your audiences, you can easily target audiences based on data including: 1) Who’s been on your website, 2) When they were there, 3) What they looked at, 4) What they purchased, 5) What they looked at and purchased in the past, and 6) Who’s engaging with your emails and who’s not.  This can all be done in real time, so that as a customer interacts with your brand, the audiences are dynamically updated (i.e. the customer may get moved from one audience to another based on real time activity).  You can also easily measure the effectiveness of each audience by using a percentage of that audience as a control group that receives no ads.

This will help you:

  • Control ad spending by creating audiences based on different levels of potential conversion. This lets you spend more on the audiences with the greatest potential and less on those with less potential.  Spending the same amount on everyone will lower your overall ROI.
  • Determine content by creating audiences based on interests. An audience of consumers expressing interest in sports apparel will be most productive if the ads served feature sports apparel.
  • Target customers by creating audiences based on where they fall in the customer journey. For example:
    • Customers who created a cart will have the highest conversions – especially if you can serve product or category specific ads.
    • Cart abandoners you can identify by email address but can’t email (they either haven’t opted into your list or they opted out) are ripe candidates for Facebook ads because there are limited other ways to reach them – so you may want to bid higher on these consumers.
    • Any website visitors who previously opted-out of your emails are also likely worth a higher ad spend, since you can’t reach them by email.
    • Customers who were once high AOV customers but lately have unengaged are good targets – but perhaps at a lower cost.
    • Customers who were recently on your site multiple times but did not make a purchase are prime candidates for an incentive offer.

Using proven strategies for audience targeting on social media will leave your ad audiences calling for an encore!

Decibel Insight Delivers Impressive Growth, Tangible Customer ROI on the Heels of Series A Funding

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Decibel Insight

Leading Brands Turn To Decibel Insight’s Digital Experience Analytics To Understand, Optimize And Measure Their Customer Experiences

Decibel Insight, a leader in digital experience analytics for enterprise businesses, announced that it has increased revenue by 250 percent and its customer base by 100 percent year-over-year. To support this rapid business growth, the company doubled its employee headcount across its London, Boston and Denver offices. This momentum comes on the heels of the completion of Decibel Insight’s $9 million Series A round last spring, with funds raised to scale the business and innovate its technology.

Ben Harris
Ben Harris

“Brands can no longer afford to ignore their digital customer experience or their bottom line will suffer,” said Ben Harris, CEO, Decibel Insight. “As website and app experiences make or break customer loyalty, brands need a line of sight into digital behavior, and realize the value of being able to drive true change through that analysis. With unmatched algorithm sophistication, our digital experience metrics help pinpoint and prioritize opportunities, allowing brands to truly create a modern customer experience. Our customers’ ROI and strong business growth validate our approach on all fronts.”

By 2020, customer experience will overtake price and product as the key differentiator between brands according to research by Walker, while Gartner predicts that 50 percent of product investment projects in 2018 will be redirected to customer experience innovations. With creating a superior customer experience now a business imperative, the optimization of digital channels require a scientific approach to meet customer expectations. Empowering companies to thrive with a customer-first business strategy, Decibel Insight analyzes customer behavior on websites with a smarter set of metrics, delivering actionable insights that enable companies to quantify and improve customer experiences across the entire organization.

In the past year, Decibel Insight has added notable new customers to its roster in the financial services, retail, automotive, travel, media and publishing industries. The company’s client roster includes LEGO, Allstate, Sky and TUI; all of whom use Decibel Insight to drive tangible ROI in the form of increased customer conversions and revenue.

“Decibel Insight provides a critical line of sight into how we can make our website better for our customers, so much so that we found actionable, powerful insights just three days after integrating with our Voice of Customer tool,” said Alexander Hamilton, Head of Digital Analytics Fidelity International. “In this instance, Decibel Insight’s analysis and session replay capabilities identified the cause of an issue on our website causing significant frustration to customers. Due to the quick discovery, Fidelity International was able to immediately fix the problem to ensure that customers’ experience was maintained and any cost impact rapidly mitigated. Gaining visibility into the ‘why’ behind customer frustration on our website has delivered complete ROI from week one.”

As Decibel Insight continues to fine tune its offering of digital customer experience analytics, the company recently unveiled Page Discovery capabilities, giving customers a new way to analyze user behaviors to further optimize website performance. The Page Discovery functionality enables customers to investigate user behavior on a page-by-page basis, viewing lists of website pages ranked by where the most activity, frustration or desired behavior metric exists, and instantly hone in on areas of interest. Decibel Insight has also further deepened its integrations with existing partners, including Adobe, Optimizely, Tealium and Usabilla to give customers unprecedented visibility across their digital presence and access to the most extensive and informative data sets.

TechBytes with Atul Kumar, Chief Product Officer, Mintigo

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Atul Kumar Mintigo

Atul Kumar
Chief Product Officer, Mintigo

Modern businesses are increasingly relying on predictive analytics to become more proactive and forward-thinking to meet their goals. Instead of relying on hunches or assumptions, marketers now use the predictive intelligence models to identify the likelihood of future outcomes based on data science and historical data for optimizing marketing campaigns. We spoke to Atul Kumar, Chief Product Officer at Mintigo, to understand how predictive analytics models work.

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MTS: Tell us about your role at Mintigo and how you got here?
Atul Kumar: 
My role at Mintigo is to drive revenue growth for our customers with AI solutions. After spending several years building Martech, I realized that every piece of tech is as good as the data that powers it. We build our own company (SetLogik, acquired by ReachForce) on that premise. However, not having 3rd party data was limiting factor in driving results from predictive analytic applications such as predictive lead scoring. I set out to search for companies that have mastered the art and science of collecting data from the world wide web and translating that into meaningful insights. I researched various companies, and finally my search led to Mintigo. At that time, Mintigo was providing look-alikes using a limited amount of customer data and its own insights gleaned from a vast B2B data set. They had created the most comprehensive B2B data set and an AI engine to find most likely buyers for the B2B sellers and marketers. It is needless to say that tech team and the founders had the tremendous know-how and unique abilities given their background in Israeli Intelligence!

MTS: In your work with predictive analytics, what behavior or outcome do your models predict?
Atul: 
The way we think about predictive modelling is to ask the question; “what business needs do you want to address with predictive analytics?”. Our AI platform is incredibly flexible and built to answer a variety of business questions. Starting from basic marketing and sales needs such as “we’ve too many leads and we need a better way to prioritize” or “we don’t have enough leads and we need to get more” or “we are starting with ABM and we need to figure out the right accounts” or “we have a new product and we need to start finding right companies and folks for our new product launch” or “ we have hundreds of product, which product(s) will someone buy” to very complex questions such as “we want to use non-financial indicators to predict creditworthiness on the fly for e-commerce”. In short, we offer a very comprehensive AI solution platform that can help with the variety of business needs.

MTS: Enlighten our audience about the sources of data used in predictive analysis.
Atul: 
When it comes to data, more the merrier should be the mantra. There are four main types of data used in most predictive modeling for B2B; the first type is what commonly referred as ‘Fit’ – these type of signal include but not limited to technology ownership, hiring patterns, business KPIs, data quality validators, among many others; the second group is called the ‘1st party Intent’ – these signals are derived from customer’s own engagement data such as website visitations, responses to marketing offers, sales activities etc.; the third group is called ‘3rd party Intent’ – this is key to determine if some company (and Business Unit) in-market for a given product or service and the last one is customer install base information. These four data types are essential ingredients for robust predictions albeit our experience shows that 1st party intent is not that critical.

MTS: Do marketers still need to have a primary CRM/ DAM/MDM platform in place before investing in predictive analytics?
Atul: It really depends on their business needs. Although I’ve seen great success where customers are using our AI platform without using a CRM, I highly recommend that customers have MAP/CRM solutions in place prior to investing in predictive. DAM/MDM are not critical.

MTS: How do you measure the predictive lift of your model or the ROI of the analytics inventiveness? Will AI bring higher ROI into ABM for MarTech customers?
Atul: This is the million dollar question and one that everyone should be asking the predictive vendors before buying a solution. Predictive analytics, when applied correctly, is delivering tremendous ROI. More than 50% increase in conversion rates (from lead to Close/Won) and more than 40% increase in deal sizes are fairly common among our customers. We calculate ROI by looking at revenue you generate from predictively prioritized leads and accounts and take into consideration of marketing and sales CAC of a deal. As you can see from the figure below, the top-ranked (ranks A & B) accounts and leads generate in excess of 300% ROI while you are losing money on lowest ranked (ranks C, D, F) leads and accounts. The case of predictive has been made for B2C long time ago, now it’s B2B turn to benefit from predictive applications.

Mintigo ROI Predictive Rank

MTS: How can marketers leverage predictive analytics to customer experience at scale?
Atul: Great question. Over last two decades, the digital revolution has resulted in many changes; first of all it has put ‘buyers in the driving seat’ – several research articles show that over 50% of a B2B buyer journey is completed before reaching out to vendors; second it created large amount of data which is untapped by conventional CRM/MAP systems. Given the transformation in buyer behavior and the explosion of data, the marketers and sellers have a big challenge and an even a bigger opportunity. Steve Lucas, CEO of Marketo, describes the “engagement economy’ eloquently in his blog post. Enterprises must engage their buyer in a most personalized manner at the right time and the right place. And you must do that at scale. AI and predictive solutions are the only way to engage buyers intelligently at scale. AI and predictive applications for B2B enterprises have an equivalent impact as growth hacking applied by likes of Airbnb, Uber, Netflix etc to boost their market share and revenue.

MTS: According to last year’s report by IBM Analytics, “Predictive analytics users retain 27% more of their customers.” How should CMOs plan their investments into predictive to retain more customers in coming months?
Atul: CMO’s now have the tools, the big data and data scientists at their disposal. CMOs must lay out the bigger vision for AI for the company (across the entire customer journey) and partner with credible vendors to execute. Crawl, walk and run is the right way to plan and execute. However, just like with any new technology purchase, change management is critical. Aligning their peers up and down the c-chain is critical for the success. But then it can be said for any initiative!

MTS: Thanks for chatting with us, Atul.
Stay tuned for more insights on marketing technologies. To participate in our Tech Bytes program, email us at news@martechseries-67ee47.ingress-bonde.easywp.com