Success of Calabrio’s Center of Excellence for Customer and Employee Engagement Results in Doubling of Canada-based Headcount, Drives Move to Larger and More Centrally Located Office Space
Calabrio, a leading provider of customer engagement and analytics software, announced that it is opening a new Canadian headquarters office in Vancouver’s Financial District.
Driven largely by the industry’s growing momentum for Calabrio’s advanced contact center analytics and reporting solutions, the move will accommodate the 100 percent growth experienced by the company’s Center of Excellence based in Vancouver since its April 2017 debut, as well as anticipated future expansion needs.
“This is an exciting milestone for Calabrio,” said Tom Goodmanson, president and CEO at Calabrio. “The innovation ignited by the Center of Excellence team benefits our customers by turning customer and employee data into valuable insights and has been instrumental in our continued growth. Pairing the Center, which has quickly become a critical business function, with Vancouver’s vibrant tech scene gives us many strong opportunities to strategically expand our Canadian presence in the future.”
Calabrio established its Center of Excellence in 2017, in order to bring the power of data science and business intelligence (BI) to customers through advanced visual reporting and analytics. One of the first offerings developed by the Center of Excellence was Calabrio Advanced Reporting, a complete BI platform for the contact center that integrates customer and business data from across an organization for easy reporting and analytics.
To celebrate its new Vancouver office, Calabrio is hosting an open house for customers, partners and employees on May 31, 2018.
Calabrio’s Canadian expansion builds upon a year of ongoing momentum for the company, including the recent introduction of new analytics capabilities, Calabrio ONE with Sentiment Analysis; being named the only Visionary in the February 2018 Gartner Magic Quadrant for Workforce Engagement Management;1 and receipt of the analytics award at the 2017 Minnesota Tekne Awards.