Telefónica Unveils AI-Powered Smart Notifications for the ‘Attention Economy’

Smart Notifications Is the First Product Developed by Telefónica to Solve the Problems Created by the “Attention Economy”

Leading global telecom company, Telefónica, has launched an Artificial Intelligence/Machine Learning (AI/ML) solution for mobile applications to optimize the delivery of notifications to users. The solution increases engagement with push campaigns by automatically selecting the best moment of the day to send notifications when users are most receptive to brand interactions. When used alongside the Swrve interaction engine, this now represents the most complete and sophisticated push notification platform on the market.

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Success in the “Attention Economy” Depends on Relevant Push Notifications

Telefónica has reached an agreement to offer this solution in partnership with Swrve, one of the world’s leading interaction engines, providing a platform that includes the ability to design and deliver push notifications to highly targeted audiences.

At the time of this announcement, David del Val, Director of Product Innovation at Telefónica explained, “In a context of no attention economy, brands need to become more relevant to capture the attention of its customers, and customers are hoping to receive less useless interruptions. Smart Notifications solves both issues by helping brands contact their customers at the right time when the message is welcomed.”

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“We’re delighted to be working alongside Telefónica to bring the most sophisticated push notification solution to market”, commented Swrve CEO Christopher Dean.

Chris added, “By using Smart Notifications alongside the full sophistication of Swrve’s interaction engine, new levels of engagement, loyalty, and revenue are possible for enterprise organizations.”

Smart Notifications Could Reduce the Customer Retention Costs 

Smart Notifications is the first product developed by Telefónica to solve the problems created by the “Attention Economy”. In a world that is increasingly digitally connected, the channels in which we receive information are becoming ubiquitous in our day-to-day lives. Smartphone users find it progressively more difficult to concentrate, with the constant buzz from our devices generating stress and anxiety.

In fact, more than 50% of users feel smartphone notifications are distracting, compelling them to disable notifications and delete apps at significant rates. In turn, this is costing tens of billions of dollars globally in sunk customer acquisition and customer retention costs.

To address this challenge, Telefónica has developed a new proprietary patented technology called Smart Notifications to determine when users are most receptive to brand interactions. Smart Notifications uses Artificial Intelligence and Machine Learning to predict moments when users are available and ‘open for engagement’, thus bringing marketers closer to their audiences than previously possible.

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Why your Customers Disable Notifications?

Smart Notifications allows brands and app owners to contact users only when they are free and to avoid moments when users are busy. This reduces user stress and anxiety, alleviates the feeling of being overwhelmed by notifications, and most importantly, increases brand trust and fosters brand relationships. Telefónica case studies reveal that users are 30-40% more likely to interact with apps and 40% less likely to disable notifications.

How Smart Notifications Uses AI to Screen Human Activity on Mobile

This is all achieved without compromising user’s data. All predictions are completed on the smartphone based on sensor data; no personal information or sensitive data is collected or kept by the servers. The Smart Notifications AI was developed as part of a Telefónica’s in-house data science research program in Barcelona. This research, that won an award for best paper at UBICOM 2015, resulted in an algorithm which can detect human boredom by looking at a person’s mobile activity, considering factors like the time since they last had a call or text, the time of day, and how intensely they are using the phone.

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Smart Notifications Targets Brand-Customer Interactions Across Multiple Industries

Smart Notifications alongside Swrve is an all-in-one unique solution and the only platform that provides the capability to customize and optimize notifications, use real-time machine learning engine to find the best moment to deliver those messages, and thus increase open and click rates. The solution targets organizations across multiple verticals including retail, fashion, e-commerce, gaming, social media and entertainment industries, and can improve app engagement rates, click through and conversion rates of promotional offers.

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