Company secures eight honors with innovative, customer-centric SaaS platform designed to help businesses protect their data in the cloud era
Druva, Inc., the leader in Cloud Data Protection and Management, announced it received eight awards for outstanding customer service at the 2020 Stevie Awards for Sales & Customer Service’s annual ceremony in Las Vegas in February. Created to celebrate the achievements of sales, customer service and call center professionals, the trophies are the latest honor for Druva’s industry-defining SaaS-based platform delivering best-in-class customer support and comprehensive data resiliency designed for the cloud era.
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“Building an exceptional customer experience is predicated on delivering the vision and return on investment that is promised at deployment,” said Matt Lindeman, Chief Customer Officer, Druva. “With a completely cloud-based solution, we are able to offer customers a high-touch experience and faster time to value, introducing new innovations and functionality on our platform every two weeks that keep them ahead of the curve. Druva has set the industry standard for customer experience and we will continue to raise the bar in 2020.”
This marks a succession of honors Druva’s customer success team has received in the last several months, including an industry leading certified 86 NPS score and being recently named a Gartner Peer Insights Customers’ Choice selection. Additionally, in the November 2019 Gartner Peer Insights ‘Voice of the Customer’: Disaster Recovery as a Service, which compared seven of the top DRaaS services, Druva received the highest overall rating (4.9/5), highest score for willingness to recommend (94 percent compared to the average of 88 percent), and a 4.8/5 rating from customers for service and support, among other categories.
Druva’s recognition at this year’s Stevie Awards included:
- Front-Line Customer Service Team of the Year
- Contact Center of the Year
- Award for Innovation in Customer Service
- Best Customer Feedback Strategy
- Best Customer Satisfaction Strategy
- Best Return on Customer Service Investment
- Best Use of Technology in Customer Service
- Customer Service Department of the Year
“I’ve been in the industry for 30 years, and I deal with support from many vendors,” said Ruben Oganesyan, director of IT, Premiere Networks. “One of the first things that impressed me about Druva was its support. It’s more preferable in terms of accessibility and interaction than any of the vendors I’ve dealt with.”
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The Stevie Awards for Sales & Customer Service, now in its 14th year, is the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,600 nominations from organizations of all sizes, in virtually every industry, in 48 nations were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees.
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