Update to the award-winning WebRTC softphone gives administrators finer control over call handling, conversation organization, and branded system communications

VitalPBX, developer of the award-winning enterprise PBX platform built on Asterisk, today announced the release of VitXi 4.6.0-4, an update to its browser-based WebRTC softphone that introduces Advanced Auto Answer Settings, a centralized Tags & Labels system, and a fully redesigned Email Templates module, alongside improved contact resolution and bug fixes.

This release is about giving administrators precise control where it matters most — how calls are answered, how conversations stay organized, and how the system communicates with customers.”

— Rodrigo Cuadra, VitalPBX CEO

VitXi is VitalPBX’s built-in WebRTC softphone, enabling users to make and receive calls, manage contacts, and handle omnichannel conversations directly from a web browser without installing additional software. The 4.6.0-4 release focuses on call-handling flexibility, conversation organization, and brand-consistent customer communications — priorities frequently raised by call centers, MSPs, and IT administrators managing VitalPBX at scale.

Marketing Technology News: MarTech Interview with Theresa Pham, Head of Product @ Wayvia

Advanced Auto Answer Settings

The release gives administrators three configurable Auto Answer modes under Settings > Calls: Disabled, Always active, or controlled by SIP headers sent from the PBX, including Call-Info, Alert-Info, X-AutoAnswer, and Intercom headers. The SIP header-based mode allows PBX-side routing logic to determine when a call should auto-answer on a per-call basis, supporting paging, intercom, and supervised-call use cases common in call center and reception environments.

Centralized Tags & Labels

Version 4.6.0-4 unifies tagging across Omnichannel Conversations, Contacts, and Call History into a single, consistent system. The update adds sidebar filters, tag count badges, improved tag chip design, multi-tenant tag management for Super Admin users, and performance optimizations for accounts with high tag volume — a notable improvement for MSPs and resellers managing tagging consistency across multiple tenants.

Customizable Email Templates

The Email Templates module has been redesigned to give administrators full control over system emails such as welcome messages and password resets. New capabilities include a visual editor, image controls, Outlook-compatible buttons, custom headers and footers, dynamic variables, test email functionality, and improved dynamic URL generation.