The restaurant business is trendy, viable, and extremely competitive. With the average yearly revenue of around $550 billion, the United States of America alone has more than 6,00,000 restaurants. With growing competition, sustaining restaurant growth is always a challenge. Moreover, the growing trend of online ratings and customer reviews indicates that customers today have a major role in establishing a favorable restaurant presence. Consequently, the industry has also realized that a more customer-centric outlook is the only way to move forward.
Restaurant review or rating apps have significantly changed the way restaurants were programmed to address customer issues. Today, one unpleasant Customer Experience has the potential to impact the restaurants’ representation. However, restaurant feedback apps play an instrumental role in gaining traction over the competition.
The concept of the restaurant feedback system is not unknown as many restaurants follow the long-established feedback approach. Some encourage one-on-one conversation with customers and others request customers to complete a paper-based feedback survey form. Although both these methods are still followed in some cases, a digitized approach is often considered customer-friendly.
Restaurant Feedback Software is not just appreciated for being user-friendly, but it also works as an organized tool for the restaurant owner. These computerized systems can share in-depth insights by digging into customer experience data of large size and present a comprehensible report. It can help restaurant owners in understanding customer issues and their expectations, which can assist in enhancing services in the future.
However, getting feedback software for your business can be tricky as the industry is flooded with options. Here, to assist you, we have curated the list of top 5 best customer experience software for restaurants in 2019.
piHappiness is a customer-centric feedback app that can be effectively employed in restaurants and cafes of various types. The software provides regular summer reports for restaurant owners, which can be efficiently used to resolve immediate concerns whenever highlighted. Powered with advanced analytics, multi-channel feedback system, multi-lingual support, and multiple other features, piHappiness is a comprehensive tool to capture and analyze customer feedback. The software is simple to install, easy to use and provides exceptional Marketing support to the higher management by providing in-depth insights on customer behavior, requirements, and common concerns on services.
2. Fella Feeds
Fella Feeds is an android or iOS based customer feedback application that can be used for multiple types of businesses. It offers a free 7-day trial for business to understand the system and check whether it suits the specific requirements. Fella Feeds has flexible technology when it comes to collecting customer feedback. Businesses can opt for feedback via email, SMS and even easily downloadable apps. The system provides real-time feedback and reports for rapid action and resolution.
Survtapp is a unique solution for enhancing customer experience by providing customized feedback collection methods. Restaurants, based on their requirements, can get different formats of customer feedback including app-based, questionnaire, text blocks, intuitive questions, etc. This customer experience software for restaurants has distinctive features such as CRM integration option, lead capturing, code scanner, custom fields, and multiple device applications.
Most appropriate for small and medium-sized businesses, Podium functions as an organizer when it comes to customer reviews and feedback. The tool can be used to accumulate online reviews from different sources and present a complete view of what the customers have to say.
5. Go Survey
Go Survey is basic yet one of the most popular customer feedback tools that can assist businesses including restaurant owners in gathering customer feedback from online and offline mediums. The offline feedback collection can be really helpful in remote locations where connectivity is an issue. The system safely stores the data and can construct a report once connected to a network. The system allows customers to attach photos, videos, provides a subsection form, and displays real-time results. It also has unique features such as OTP authentication, local language support, real-time reports and analysis, and conditional display option.
If you are a restaurant owner and are currently looking for methods to gather more inputs on your customers, contact piHappiness – Restaurant Feedback Software preferred by business leaders across various domains for its unique features and technically advanced functionality.