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Cloud-Based Converged Conferencing Services Continue to Take Market Share From Standalone Applications: Global UCC Industry Outlook 2018

Workflow Integrations Begin to Unlock Next-Level Value, says A Report Buyer Study The UCC industry continues to evolve under the impact of multiple socio-economic and technology trends. Accelerating cloud communications services adoption (more than 25 percent globally) continues to stall investments in premises-based equipment. A study conducted by Report Buyer, a leading industry intelligence solution that provides all market research reports from top publishers, published the Global UCC Industry Outlook 2018, recently.…

SparkPost Brings Cloud Email API To The EU, Announces GDPR Compliance 

New EU-Hosted Service Offers European Customers Enhanced Performance and Regulatory Compliance  SparkPost, a cloud email API service preferred by leading internet and technology companies,  announced the immediate availability of SparkPost EU. Entirely hosted in the European Union, the service offers companies low-latency delivery of application-generated emails and enhanced compliance with EU privacy and data protection regulations. Alongside SparkPost EU, the company is also announcing that it is compliant with the…

Vlocity Announces Industry Cloud Continuous Delivery Solutions For Salesforce, Powered By Copado

Copado Forms Strategic Alliance with Vlocity to Reduce Software Release Time and Deployment Costs for Industry Cloud Apps Vlocity, Inc., a leading industry cloud software company, and Copado Solutions, a leader in cloud-based enterprise-class change and release management solutions for Salesforce, announced the formation of a strategic alliance and the launch of Vlocity Industry Cloud Continuous Delivery solutions, now available on the Salesforce AppExchange. By bringing together the technical capabilities and shared…

Pegasystems Appoints Pat Dwyer as North American Vice President of Sales for Communications, Media, and Consumer Services

Pegasystems Inc., the software company empowering customer engagement at the world's leading enterprises, recently announced that it has appointed Pat Dwyer as vice president of sales for communications, media, and consumer services in North America. Dwyer will focus on driving growth for some of Pega's key and rapidly expanding industries. With more than 20 years of sales experience in the technology sector, Dwyer most recently joins Pega from Microsoft, where he was a general manager of Microsoft Dynamics Business…

OneTrust Announces Adobe Cloud Platform Launch Extension

New Extension Helps Simplify Consent Management for Marketers OneTrust, a global leader in enterprise privacy management software that supports compliance with data privacy regulations, today announces a new extension for Adobe Cloud Platform Launch to help simplify the European Union General Data Protection Regulation (GDPR) and ePrivacy compliance for marketers. The GDPR and ePrivacy laws define specific requirements for marketers around consent, handling cookies and other technologies, electronic communications, and…

bpm’online Has Been Recognized as a Strong Performer Among the Most Significant Cloud-Based Dynamic Case Management Software Providers…

Forrester Evaluated Bpm'online among 11 of the Most Significant Cloud-Based Dynamic Case Management Vendors bpm'online, a global business software company leading in the space of business process automation and CRM, is happy to announce that it has been recognized as a Strong Performer in The Forrester Wave: Cloud-Based Dynamic Case Management, Q1 2018 by Forrester Research, one of the most influential research and advisory firms in the world. Forrester evaluated bpm'online among 11 of the most significant cloud-based…

TimeTrade Brings Intelligent Appointment Scheduling to Zoom Video Communications

TimeTrade's Latest Integration Optimizes Smart Scheduling for Virtual Meetings TimeTrade, the leader in omnichannel intelligent appointment scheduling, announced its new integration with leading video conferencing provider Zoom Video Communications to enable seamless inclusion of video conferencing details in each Zoom meeting invitation, simplifying and accelerating live digital interactions. TimeTrade's integration with Zoom is the most recent development in its ongoing Connect Effect Partnership Program, a new…

ZaiLab Launches World’s First 100% Cloud-Based Call Center Technology in the US

ZaiLab Develops the First 'Call Center-As-A-Service' Technology That Provides Call Centers of Any Size and Enterprise Grade ZaiLab, an omnichannel and cloud-based contact center software company, introduced the world’s first 100% cloud-based, pay-as-you-go call center technology platform. Based on the fact that traditional call center solutions are big, expensive and thus unavailable to small to medium-sized businesses, ZaiLab has embarked on a mission to develop the first ‘call center-as-a-service’ technology that…

Rakuten Communications & Content Guru Announce Strategic Partnership

connect storm Will Support the Multi-Award-Winning Portfolio of Storm Applications Rakuten Communications, a subsidiary of global innovation leader Rakuten Inc., headquartered in Tokyo, and cloud communications specialist, Content Guru Ltd., have entered into a strategic partnership to deliver connect storm cloud contact centre solutions into the Japanese market. connect storm will support the multi-award-winning portfolio of storm applications and will target the rapidly-growing Japanese cloud contact centre market,…

Cloud Planning Pioneer Adaptive Insights Launches Comprehensive Offering for Sales

New Purpose-Built Sales Planning Solution Extends its Business Planning Cloud, Embraced by Acquia, Apptio, Ivanti, MongoDB, and WinShuttle to Drive Corporate Performance Adaptive Insights extends its Business Planning Cloud with a comprehensive offering for sales planning. Adaptive Insights for Sales is a purpose-built planning and analytics solution driving performance and predictability. Designed for companies of all sizes to maximize sales efficiency and sales investments, the new solution modernizes sales…

LogMeIn Announces Deal to Acquire Jive Communications, Takes Aim at $25 Billion UCC Market

Makers of GoToMeeting to add Unified Communications Provider to Market-Leading Collaboration Portfolio LogMeIn,  announced that it has entered into a definitive agreement to acquire Jive Communications, a leading provider of cloud-based phone systems and Unified Communications services and one of the fastest growing players in the Unified Communications-as-a-Service (UCaaS) space. Upon closing, the deal will accelerate LogMeIn’s overall Unified Communications and Collaboration (UCC) strategy and bolster LogMeIn’s popular…

Interview with Nick Peart, Chief Marketing Officer, Cloud IQ

"Let the machine do the heavy lifting, looking for patterns and understanding the data. Then once you have this data it’s possible to use humans to bring in the personal touch, checking campaign successes and failures on a one-to-one basis."Tell us about your role and how you got here? What inspired you to be a part of Cloud IQ? I joined Cloud IQ as Chief Marketing Officer in April 2017, having previously worked as Vice President of Marketing, EMEA at Zendesk during its time of rapid global growth through to its $1bn IPO…

Pareteum Empowers its Global Cloud Customer to Launch Mobile In-App Billing Services

Applications, Including Online Gaming And Social Media, Are Now Easily Monetized Using Pareteum's Services Pareteum Corporation, the rapidly growing Cloud Communications Platform company, announced that it has completed deployment of its Global Cloud Services for mobile management and settlement services to its UK-based customer. This Communication Platform as a Service (CPaaS) provider delivers global payment solutions to over 500 service operators globally. Applications, including online gaming and social media, are now…

Talk Fusion Aims to Cause Radical Shift in Video Communications Market

The Communication Industry's Most Disruptive Innovation — WebRTC Technology Sets A New Standard For How People Connect Award-winning video marketing company Talk Fusion is utilizing the communication industry's most disruptive innovation — WebRTC (Real-Time Communications) technology — to forever change the way consumers and businesses host live videoconferences and create and send emails. In essence, WebRTC sets a new standard for how people connect, giving users the ability to video chat and message…

Interview with Nicole Amsler, VP, Marketing at Cloudinary

"A DAM solution should be the foundation for orchestrating unique customer experiences across various channels"On Marketing Technology MTS: Tell us a bit about your role at Cloudinary and how you got there? I have more than two decades of experience shaping and implementing corporate marketing strategies. I built marketing engines and teams from the ground up at my previous positions as VP of demand marketing before Cloudinary, — including 5 startups, 2 of which went IPO and the third had a successful acquisition. I…

Interview with Mike Colombo, Chief Marketing Officer at Cloudwords

"The speed and accuracy of machine learning applications will impact any process that deals with large volumes of data."On Marketing Technology MTS: Tell us a little bit about your role at Cloudwords and how you got here. I’m the Chief Marketing Officer at Cloudwords, a software provider based in San Francisco that helps global brands accelerate the process of localizing content so they can better engage with customers in their native language. I have more than 25 years of global marketing experience traveling the…

Lionbridge Translation App Now Available on Oracle Cloud Marketplace for Local Content Marketing Campaigns

The Gold Level member of Oracle PartnerNetwork will provide a multilingual solution to marketers across Oracle Marketing Cloud application Oracle Cloud Marketplace is getting more localized and effective than ever before. Lionbridge Technologies, Inc., the world's most trusted translation and digital communications company and a Gold Level member of Oracle PartnerNetwork (OPN), today announced that it has released version 1.5 of its Oracle Marketing Cloud application, available on the Oracle Cloud Marketplace. Oracle…

Interview with Cory Treffiletti, VP Marketing & Partner Solutions – Oracle Data Cloud

"Demand for better marketing is increasing as we try to better understand effectiveness across all channels, not just what we currently define as digital."On Marketing Technology MTS: Tell us a little about your role and how you got here. I lead Marketing & Partner Solutions for the Oracle Data Cloud. Marketing represents all of our inbound and outbound brand development, messaging and communications as well as demand gen and growth marketing. Partner Solutions is essentially an inside sales-esque function where…

Avaya Expands Global Alliance with Salesforce Service Cloud to Offer Connected Customer Experience

Avaya, the global leader in providing Customer and Team Engagement solutions, announced the expansion of its partnership with the Salesforce Service Cloud, bringing more comprehensive integration of the two companies. The announcement was made in the recently concluded event in Las Vegas – Avaya ENGAGE, which was attended by 2,300+ participants. The latest partnership expansion between the two companies will help Avaya’s prospects in moving forward through an extensive array of solutions, platforms, and solutions for Cloud,…

Protect from Home: NorthStar Home Goes to Remote Customer Engagement with 8×8

Leading Home Security and Automation Company Shifts Contact Center Agents to Work From Home Using 8x8 8x8, Inc., a leading integrated cloud communications platform, announced NorthStar Home, one of the most trusted names in home security and automation in North America, deployed the 8x8 X Series cloud communications and contact center solution to enable its contact center agents and employees to work remote in support of more than 60,000 customers nationwide. NorthStar Home, founded in 2000, is consistently reviewed as…