RingCentral Now Ranked 1st in All Four Use Cases in the 2021 Gartner Critical Capabilities for Unified Communications as a Service, Worldwide Report

Publication of Gartner mid cycle reports reflect notable improvements in vendor feature enhancements

RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that Gartner has recognized RingCentral for being ranked #1 in all four use cases in the 2021 Gartner Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report, updated August 1st, 2022. The Gartner report evaluated 14 companies in relation to nine critical capabilities and four use cases.

Gartner “Critical Capabilities” are attributes that differentiate products/services in terms of their quality and performance. Gartner recommends that users consider these sets of critical capabilities as some of the most important criteria for acquisition decisions.

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Those use cases include:

  • Midsize Enterprise
  • Large & Multinational Organizations
  • UC with integrated Contact Center
  • Mobility and Remote Working

“We rose to the challenge over the past two years to meet what has turned out to be a radical shift in employee communication, interaction and collaboration. As RingCentral has always had a mobile first mentality, we are especially qualified to solve the newer and ever-evolving demands of hybrid work,” said Mo Katibeh, president and chief operating officer, RingCentral. “The innovations RingCentral has brought to market over the past 12 months are a testament to the hard work our development teams have put in to rise to this unprecedented challenge. I am extremely proud of all our employees and it’s great to see the recognition by Gartner in the Critical Capabilities report.”

RingCentral has also been positioned as a Leader in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. The 2021 report marks the seventh year in a row that Gartner has positioned RingCentral furthest to the right for completeness of vision in the Leaders Quadrant.

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