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Vertify Acquires Data Management Tech Company to Accelerate Growth of Customer Intelligence Platform and Better Align Revenue Teams,…

With Fresh Funding, New Executive Hires, and Now the Acquisition of Synthio in Just the Past 6 Months, Vertify Is Positioned for 100% Growth in 2020 Vertify Inc., a customer data intelligence company announced that it has acquired Atlanta-based, Synthio Inc., a data quality and enrichment technology company. The addition of Synthio rapidly advances the Vertify roadmap by adding a data technology asset that is foundational for the Vertify customer intelligence platform (VCIP). The VCIP is built for revenue teams to connect…

Verdane Acquires Market Research, Customer Experience and Employee Experience Leader Confirmit

Verdane Capital IX (Verdane) Is the Major Investor in Data Visualization Reporting Firm Dapresy AB and Will Merge the Two Companies Verdane, the Northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience and Market Research. Verdane is the major investor in data visualization reporting firm Dapresy and will merge the two companies. "The combination of the Dapresy and Confirmit solutions will be unmatched in the…

Reltio Connected Customer 360 Marks Milestone for Cloud Data Management Innovator

Company that Modernized Master Data Management Focuses on Connected Customer Data for the Experience Economy, Exceeding Capabilities of Legacy Competitors Reltio, an award-winning software as a service (SaaS) company at the heart of helping innovative Global 2000 companies win in the experience economy, started the new year with a new go-to-market (GTM) strategy to begin its next chapter of growth. The company is uniquely positioned to meet the growing business requirements for connected customer data in the experience…

Ralph Andretta Begins Tenure As Alliance Data President And Chief Executive Officer

Andretta will lead Alliance Data and joins the Company's Board of Directors; Initial 100 Days Focused on Listening, Assessing Full Enterprise Alliance Data Systems Corporation, a leading global provider of data-driven marketing and loyalty solutions, announced that veteran global financial executive Ralph Andretta has begun his tenure as Alliance Data President and Chief Executive Officer.  Mr. Andretta was appointed president and CEO in November 2019, with an effective date of February 3, 2020.  Andretta succeeds Charles…

Pricefx Announces Advantage Pricefx, a New Partner Program to Help Customers Achieve Pricing Superiority Faster

First-Of-Its-Kind Pricing Industry Program Will Create a Connected Ecosystem of Pricing Strategists, System Integrators and Software Vendors Dedicated to Bringing a Combination of Tools, Training and Best Practices to Customers Pricefx, the global leader in cloud pricing software,announced the launch of Advantage Pricefx, the first open, collaborative ecosystem for pricing excellence. Bringing together pricing strategists, experts, integrators and independent software vendors (ISVs), the program is designed to help…

Cover Chooses Twilio Flex to Power its Customer Service Experience

The mobile insurance platform experienced 57% faster response time and an 8% higher resolution rate since making the switch to Twilio Flex Twilio, the leading cloud communications platform, announced that Cover has selected Twilio Flex to power its customer communications. Twilio Flex, a programmable contact center platform, gave Cover the control to build a customized contact center that delivers a differentiated customer and agent user experience. Cover provides a frictionless and personalized insurance buying…

Alorica Recognized as One of the Best Customer Experience Providers for the Sixth Year in a Row

The International Association of Outsourcing Professionals Includes Alorica in its Annual Global Outsourcing 100 List Alorica Inc., a global leader in customer experience solutions, announced it has earned a spot on the 2020 Best of The Global Outsourcing 100 (GO100) list for the sixth consecutive year. The annual list, presented by the International Association of Outsourcing Providers (IAOP), identifies the world’s best outsourcing service providers. We're thrilled to have secured a spot on IAOP’s Global Outsourcing…

AutoAlert Enhances CXM, With More Industry-First Customer-Centric Dealership Solutions

AutoAlert is once again revolutionizing the industry with two new customer-centric solutions to round out its Customer Experience Management (CXM) platform: Volume Targeting and Recall Management. The AI-driven platform unifies complex customer data from siloed sources – including OEM activity, sales data, CRM, DMS, and third-party analytics – into one customer-centric platform that is accessible from any point and by any person in the dealership. Starting today, the platform includes volume target sales planning and…

Deltek Recognized for the Third Year in a Row by J.D. Power for Providing “An Outstanding Customer Service Experience”

Deltek's Assisted Technical Support Exceeded Benchmark for Customer Satisfaction by J.D. Power Standards in 2017, 2018 and 2019 Deltek, the leading global provider of software and solutions for project-based businesses, announced that it has been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for its Assisted Technical Support in 2019. Developed in conjunction with the Technology Services Industry Association (TSIA), the J.D. Power 2019 Certified Assisted Technical Support Program…

Winners Announced in 2020 People’s Choice Stevie Awards for Favorite Customer Service

101,000 Votes Determined Public’s Favorite Customer Service Providers Among Stevie Awards Finalists Winners of the 2020 People's Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from January 16 through February 14, with the highest number of votes deciding the winners in 11 industry categories. More than 101,000 votes were cast this year. All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for…

DataRobot Unveils New Snowflake Integration to Streamline and Simplify AI

Data for Breakfast series showcases full circle integration and dynamic partnership DataRobot, the leader in enterprise AI, and Snowflake, the cloud data platform, unveiled a new integration designed to make customers more successful with AI. The new integration dramatically simplifies the movement of data between DataRobot and Snowflake to better serve joint customers, allowing them to go from data to value faster than ever before. The DataRobot enterprise AI platform provides automation across the entire AI…

Merkle’s Latest Customer Engagement Report Finds 88% of Marketers Are Moving to Omni-channel Campaign Strategies

Q1 2020 report features expanded data samples within the US and the UK Merkle , a leading technology-enabled, data-driven performance marketing agency, released the third installment to its quarterly report focused on customer relationship management (CRM). The Q1 2020 Customer Engagement Report features proprietary research about how marketers are delivering personalized customer experiences as well as case studies highlighting techniques to increase engagement. New to this quarter’s report is an expanded data sample of…

Syncsort Recognizes Excellence in Maximizing the Value of Data and Customer Engagement

 Award Winners Set New Standards for Creating Trust in Data and Driving Exceptional Customer Experiences Following its recent transformational acquisition of Pitney Bowes software and data business, Syncsort announced the winners of customer awards for excellence in maximizing the value of data. Blue Shield of California, Creditsafe, Navient, The Travelers Companies, Inc., and Visa were selected for their innovative approaches to improve customer satisfaction, increase operational efficiency, and achieve greater…

Huawei Recognized as a January 2020 Gartner Peer Insights Customers’ Choice for Wired and Wireless LAN Access Infrastructure

Huawei, a leading global provider of information and communications technology (ICT) infrastructure and smart devices, is excited to share that they were named a January2020 Gartner Peer Insights Customers' Choice for Wired and Wireless LAN Access Infrastructure. Huawei is the only non-North American vendor named, and has a high 4.7/5 stars as of February 5, 2020 based on 196 ratings. Huawei Recognized as a January 2020 Gartner Peer Insights Customers' Choice for Wired and Wireless LAN Access Infrastructure Gartner…

Behavioral Signals Partners with Neuraswitch to Advance Customer Experience Analysis Solution

Neuraswitch to leverage Behavioral Signals’ Emotion AI Solution, OliverAPI Behavioral Signals, a Los Angeles-based software company and leading provider in emotion artificial intelligence for speech recognition technology, announces its partnership with Neuraswitch to offer emotion and behavioral call summaries as part of their Customer Experience Analysis Solution. The solution will leverage Behavioral Signals’ OliverAPI and its multitude of metrics to provide an account of both the customers and the CSR/Agent’s emotional…

Boomi’s Data Integration Platform Offers Next-level Connectivity to IFS’s Customers With 200 Pre-built Connectors

IFS's business applications for FSM, ERP and EAM can now connect large and fast-changing data pools using Boomi's integration capabilities IFS, the global enterprise applications company, announced its new partnership with Boomi, a Dell Technologies business. The resulting technology stack combines best-in-class enterprise resource management (ERP), enterprise asset management (EAM) and field service management (FSM) into a 'digital switchboard' that unites industrial process expertise with cloud agility. Over the last…

Dataiku Named a Leader In the Gartner 2020 Magic Quadrant For Data Science And Machine-Learning Platforms

Placement marks Dataiku's fourth consecutive year of inclusion in the report and the first year in the Leaders quadrant Dataiku, one of the world's most advanced Enterprise AI platforms, was named a Leader in the Gartner 2020 Magic Quadrant for Data Science and Machine-Learning Platforms. Dataiku credits its placement to its completeness of vision and ability to execute. This marks the fourth consecutive year of Dataiku's inclusion in the report and the first year in the Leaders quadrant.…

Databricks Named a Leader in Gartner Magic Quadrant for Data Science and Machine Learning Platforms

Recognition Acknowledges Databricks’ Ability to Execute and Completeness of Vision for Third Year in a Row Databricks, the leader in unified data analytics, has been named by Gartner as a Leader in the 2020 Magic Quadrant for Data Science and Machine Learning Platforms. Databricks’ Unified Data Analytics Platform allows organizations access to all of their big data and traditional data for business intelligence and machine learning on one platform. On its journey to help data teams solve the world’s toughest problems,…

Alteryx Recognized As A Leader in Gartner 2020 Magic Quadrant For Data Science And Machine-Learning Platforms

Company Recognized in Seventh Consecutive Report Alteryx, Inc., revolutionizing business through data science and analytics, announced that it was once again named a Leader in Gartner's 2020 Magic Quadrant for Data Science and Machine-Learning Platforms1. Gartner also recognizes Alteryx as the leader with the highest ability to execute on its vision. Alteryx's fast growth is the result of its innovative, easy-to-use solutions that address the needs of a wide range of problem solvers, from citizen data scientists to…