Banner Before Header

Insight Partners Completes Acquisition of Cloud Data Management Leader Veeam for a Value of $5 Billion

Acquisition focused on accelerating Veeam's growth and extending the company's leadership position in the U.S. market Veeam Software, the leader in Backup solutions that deliver Cloud Data Management™, announced that Insight Partners has completed its acquisition of the company, which was announced on January 9, 2020, at a valuation of approximately $5 billion. Following an investment from Insight Partners at the beginning of 2019, the acquisition of Veeam, the clear market leader with over $1 billion in annual sales and…

BC Platforms Appoints Board Member Karen Tay Koh to Accelerate Asia Growth

BC Platforms, a world leader in providing powerful genomic data management and analysis solutions, announced the appointment of Karen Tay Koh to its Board. Singapore-based Karen, who has extensive experience and networks in finance, healthcare and education, will work closely with the company's recently established Singapore-based entity to support the Company's activities in the Asia Pacific region, including China. BC Platforms' Asia strategy includes a strong precision medicine focus both in healthcare delivery, as…

Ada and Zendesk Strengthen Customer Service Platform Integrations

Ada’s Automation and AI Enhance the Customer Experience Across Zendesk Platform Ada, the market leader for Automated Customer Experience (ACX), announced a deeper strategic partnership with Zendesk, the customer service and engagement platform provider, aimed to help companies improve customer satisfaction by providing compelling personalized experiences for end customers. Ada’s automation capabilities now synchronize with Sunshine Conversations, a next-generation messaging platform that lets companies build interactive…

Customers on G2 Crowd Recognize LastPass, GoToMeeting, GoToWebinar, Jive, Grasshopper and Rescue with Top-tier Reviews for Winter 2020

Products from all three business units at LogMeIn named leaders LogMeIn, Inc. announced that three of its Unified Communications and Collaboration (UCC) products, one Identity and Access Management (IAM) product and one Customer Engagement and Support (CES) product have been named leaders in G2 Crowd’s latest Winter 2020 Grid® reports — which reflect unbiased peer-to-peer reviews by verified users on leading software solutions. Within LogMeIn’s UCC GoTo suite of products, Jive was ranked first in the Small-Business…

Odaseva Empowers Data Protection and Compliance With Three Key Leaders Achieving the Coveted Salesforce Certified Technical Architect…

Company Differentiates Itself from the Competition with Several Members of its Team Reaching the Pinnacle of Salesforce Certification Odaseva, the unified cloud data protection, compliance and operations platform for enterprises running Salesforce as a business-critical application, announced that three people within company leadership have achieved the pinnacle of Salesforce certification known as the Salesforce Certified Technical Architect (CTA), including its CEO and Founder, Sovan Bin, who was one of the first…

Conga Enriches the Customer, Sales and Employee Experience through Automation

Digital Document Transformation Suite offers new features that enable professionals to transform and automate to conquer the day, the week and the quarter Conga, the leader in end-to-end Digital Document Transformation (DDX), unveiled its future vision for the next-generation of Digital Transformation at its annual conference, Conga Connect 2020. The company also introduced enhancements across its Digital Document Transformation Suite that enable organizations to accelerate sales cycles and enhance the customer…

Global Education Platform Streamlines Digital Customer Experiences, Boosts Student Engagement, and Increases App Rating by 71% With Swrve

Education platform, Wall Street English uses Swrve to deliver hyper relevant, localized, real-time mobile messaging to 90,000 students in 28 countries worldwide Swrve, the world leader in mobile marketing and customer engagement announced today that Wall Street English is increasing in-app engagement and boosting student retention with Swrve. The award-winning education platform uses Swrve to deliver hyper relevant localized mobile messaging to students in 28 countries worldwide. Awarded Best Education Platform of the…

Enterprises Still Failing to Adopt Digital-first Globalization Strategies Despite Customer Engagement Benefits and Opportunities, SDL…

80% of Respondents Have Global Expansion Plans Over the Next Three Years, but Only a Third Would Deploy a Digital-First Strategy A report published today by SDL, a global leader in content creation, translation and delivery, reveals the majority of brands are still ignoring the benefits of a digital-first globalization strategy, and instead focus their efforts on deploying a local sales team when entering new markets. “Global enterprises are hindering their expansion plans by focusing on a sales-first approach, before…

Corona Virus Closed the Gate to Mobile World Congress, but the Agile AI Tech Company Exacaster Found the Way to Launch Its Customer Data…

The cancellation of the Mobile World Congress (MWC) 2020 in Barcelona has left companies counting the cost of potential business losses. It can get extremely painful for smaller technology companies or even devastating for startups Exacaster, an AI-powered marketing automation software company from Lithuania (EU), has been waiting for exhibiting in the biggest mobile technology show for nearly 10 years. "We were dreaming to participate in MWC ever since we founded the company but managed to get ready for it only this…

Informa Markets Partners with Collibra for Data Intelligence

The leading global exhibitions company chooses Collibra to maximise opportunities for revenue growth Collibra, the Data Intelligence company, announced its partnership with Informa Markets, a company that helps more than 550 brands realise strategic value from their data and develop opportunities for business growth through face-to-face exhibitions, specialist content and actionable data solutions. Informa Markets has grown rapidly, and also through acquisition, meaning the company faced the challenge of disparate and…

Information Builders Shows Strong Momentum Driven by Cloud Growth and New Customer Acquisition Entering 2020

Performance Underpinned by Leadership Vision, Product Innovation, and Industry Recognition Information Builders, Inc., the leading data and analytics company, today announced significant performance in 2019, including continued growth in annual recurring revenue (ARR), quadrupling ARR from its cloud offering, earning multiple new logo wins across industries, and maintaining strong customer retention rates based on trusted relationships. These positive financial indicators  are bolstered by widespread industry recognition…

Freshworks Acquires AnsweriQ, Targeting Larger Businesses with Enterprise Scale AI Customer Service Offerings

AnsweriQ CEO Pradeep Rathinam Joins Freshworks as Chief Customer Officer to Maximize Customer Success Freshworks Inc., the customer engagement software company, announced the acquisition of AnsweriQ Inc., a provider of ML and AI for larger enterprises that want to better serve their customers. AnsweriQ complements Freshworks' AI engine, Freddy, by enabling enterprise organizations to fully leverage their existing customer data to scale self-service experiences and automate complex customer workflows. AnsweriQ's unique ML…

New Research on Leading Retailers Reveals Vital Balance of Customer Experience and Operational Efficiency

Study Quantifies the High Cost of Digital Downfalls Amounting to Millions in Extra Expenses, Eroding Retail Profits and Threatening Customer Loyalty The digital customer experience for retailers remains critical to safeguard customer loyalty and retail profits, according to a new report detailing customer satisfaction rankings of 25 preeminent retailers announced today by Verint Systems Inc. The Customer Engagement Company™. Based on consumer survey panel data from more than 6,000 shoppers, the Verint Experience Index:…

Hosting Service HOUST Takes up Residence in Talkdesk Cloud for Customer Service Solutions

Reliability, comprehensive reporting and analytics are crucial to HOUST implementing Talkdesk Enterprise Cloud Contact Center across 19 offices worldwide to Talkdesk, Inc., the cloud contact center for innovative enterprises, announced HOUST selected Talkdesk to power its Client Success and Guest Support teams. Formerly Airsorted, HOUST is a property management company using technology to create an infrastructure for the fast-growing sharing community. HOUST makes hosting through Airbnb, Booking.com, Expedia and HomeAway,…

Microsoft to Open New Datacenter Region in Spain and Expand Strategic Partnership With Telefónica to Boost Spain’s Competitiveness

Microsoft will open a datacenter region in Spain to help accelerate digital transformation of public and private entities of all sizes, helping them to innovate, scale and migrate their businesses to the cloud in a secure way. Microsoft will leverage Telefónica infrastructure as part of their global strategic partnership. Under their strategic partnership, the two companies will develop joint go-to-market plans in all countries where Telefónica operates. Additionally, Telefónica will accelerate its use of…

Infogix Untangles Seven Myths and Truths about Data Quality

Data Quality Myths that Hinder Businesses from Gaining a Competitive Edge and Obtaining ROI Infogix, a leading provider of data management tools and a pioneer in data integrity, debunked seven popular data quality myths that are doing businesses more harm than good. According to a recent survey from O’Reilly Radar, “Organizations are dealing with multiple, simultaneous data quality issues. They have too many different data sources and too much inconsistent data. They don’t have the resources they need to clean up data…

Data Management Fundamentals are the First Step Towards Advanced Data Practices, New CompTIA Report Reveals

Companies eager to maximize the value of their digital data are taking small steps to establish the strong foundational policies and practices needed for managing data, a new report published by CompTIA, the leading trade association for the global information technology (IT) industry, finds. Three areas of activity are emerging, according to the CompTIA report "Trends in Data Management." First, companies are evaluating the sources of their data, how it flows through the organization and how often it is processed for…

Actifio Enables HUB24 to Transform Wealth Management with Smarter and Faster Data Access

'Actifio Reduces Refresh Times From Days to Minutes, Required Storage Capacity to a Fraction of What It Was' Actifio, the pioneer of multi-cloud copy data management software, released details of another highly successful customer relying on Actifio as the core of its DevOps initiatives to sharpen its competitive edge. Listed on the Australian Securities Exchange, HUB24 provides its customers globally with an award-winning investment platform. Now, using Actifio to enhance and accelerate application development, HUB24…

Contentful Releases App Framework: the New Standard for Assembling Digital Experience Platforms

Today’s most innovative companies assemble their DXP, rather than buying a one-size-fits-all suite Contentful, the global leader in headless content management, announced its App Framework — the new standard for companies to build a best-in-class digital experience stack, as opposed to buying a monolithic suite. This approach has been validated by Gartner, which found a 28-point preference for a stack over an integrated suite. Brands that assemble their own stacks maximize flexibility and agility to deliver digital…

Qlik Expands Partnership With Databricks by Joining its Data Ingestion Network

Combination of Qlik’s Real-Time Data Integration and Delta Lake Streamlines Pathway to Creating Lakehouses, Which Bring Together Elements of Data Lakes and Warehouses Qlik announced it has expanded its partnership with Databricks, joining Databricks’ Data Ingestion Network. Qlik Data Integration simplifies loading data into Delta Lake, an open source project that provides reliable data lakes at scale, accelerating the creation of lakehouses for analytics and machine learning (ML). Lakehouse, a new data management paradigm,…