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Teradata Accelerates Its Customers’ Analytics In The Cloud

From Amazon Web Services (AWS), Microsoft Azure, to Teradata Cloud or On-Premises, Teradata Provides the Fastest Path to Secure, Scalable, Cloud Analytics Teradata, the leading cloud-based data, and analytics company announced that it continues to accelerate the movement of significant customer analytic workloads to the cloud. Enterprise-class organizations such as Ticketmaster, Arcos Dorados, Vizient, Silverton Casino and Monsanto are now using Teradata technology to run millions of queries per day in production-level,…

Ugam Announces Second Annual Ugam Customer Summit: “Actionable Analytics For Transformative Growth”

Industry Leaders Convene for Inspiring Conversations on Driving Analytics in Retail and Manufacturing at Ugam Customer Summit Ugam, a global leader in data and analytics, announced its upcoming Ugam Customer Summit, "Actionable Analytics for Transformative Growth." The event will take place April 18-19, 2018 at the Ritz-Carlton in Half Moon Bay, California. Ugam Customer Summit is a two-day event for a curated list of industry leaders in retail and manufacturing. It is a platform for inspiration and engaging…

Avaya Customer Happiness Index and Behavior Pattern Analytics is Named a 2018 Gold Edison Award Winner

Awards Celebrate 31 Years of Honoring Innovators and Innovation  The Avaya Happiness Index on Blockchain, which securely collects and automatically analyzes customer interaction data from multiple sources across all channels in real time, was voted a Gold Winner for innovation at the April 11th event at The Capitale in New York City. Ahmed Helmy, Director, Advanced Solution Architect International Market (EMEA-APAC), Avaya, joined hundreds of senior executives from some of the world's most recognized companies to…

Predictive Analytics: Unlocking the Value in Understanding the Customer

The Internet of Things (IoT), Virtual, Augmented, and Mixed Reality (VAMR), Artificial Intelligence (AI) and Machine Learning (ML) – in a world filled with no shortage of buzzwords, abbreviations and acronyms, the emergence of predictive analytics as a vitally important tool may have some thinking “here we go again.” However, the truth is that predictive analytics tools have been utilized for some time, but they have only recently become an integral part of marketing strategy due to technological advancements and access…

Voci Closes $8 Million Series B Funding to Fuel Rapid Growth in Voice of the Customer and Compliance Analytics

Voci, Turns the Biggest and Least Accessible Customer Data into Actionable Insights for All Departments and Enterprises Voci, the leading provider of enterprise speech-to-text transcription and analytics, announced the close of its $8M Series B Round. The Series B round was led by Grotech Ventures (Grotech) and Harbert Growth Partners (Harbert). Voci plans to use this capital to accelerate sales and marketing while continuing its focus on delivering best-in-class technology for businesses seeking insights from their…

CloudCherry’s Predictive Analytics Enhancements Give Companies the Customer Experience Edge

Improvements Increase Speed and Accuracy of Customer Feedback Analysis at Scale CloudCherry, a leading Customer Experience Management company, announced significant enhancements to its CX platform's predictive analytics engine, reducing the time required to analyze customer feedback at scale, reveal insights and predict trends. "Brands around the globe are under ever-increasing pressure to understand and get ahead of customer needs, tackle churn, and drive profitability. With the help of machine learning and deep…

Anodot’s AI-Powered Analytics Ensure Customer Satisfaction and Superior Uptime for LivePerson

Anodot Enables Leading Messaging Platform to Address Hidden Business-Critical Problems Caused by Misbehaving Data Metrics LivePerson, the leading provider of mobile and online messaging business solutions, is leveraging Anodot's AI-powered analytics solution to track massive amounts of business-critical data and metrics in real time. By catching hidden issues and uncovering glitches, Anodot enables LivePerson to avoid downtime so the 18,000 businesses relying on conversational interfaces, such as messaging, can…

ClickFox and Barclays Renew their Strategic Partnership on Customer Journey Analytics

The Partnership Renewal Allows Barclays To Expand Its Enterprise-Wide Customer Journey Analytics Software Solution, Putting Customer Experience Central To Their Strategy And Day-To-Day Business Decisions ClickFox, Inc announces the contract renewal with Barclays UK for its Customer Journey Analytics platform, entering into a fifth year for the partnership of the two companies. The partnership renewal allows Barclays to expand its enterprise-wide customer journey analytics software solution, putting customer experience…

Anodot Raises $23 Million to Accelerate AI-powered Analytics and Anomalies Detection for Major Customers

The AI Analytics Company Increases Customers' Bottom Line by Capturing Millions in Otherwise Lost Revenue and Opportunities; Triples Revenues Anodot, the AI-powered analytics company, has announced a Series B round, bringing its B funding total to $23 million. The additional $15 million investment was led by Redline Capital Management together with existing investors Aleph Venture Capital and Disruptive Technologies Venture Capital. Over the past year, the company more than tripled its revenues, with customers such as…

Unifi Software Earns Frost & Sullivan Recognition as a Leader in Customer Value in the Big Data and Analytics Industry

Unifi's Easy To Use Self-Service Data Platform Significantly Lowers Overhead Spent On Business Analysts and IT Teams Based on its recent analysis of the Big Data and Analytics industry, Frost & Sullivan recognizes Unifi Software (Unifi) with the 2017 North America Customer Value Leadership Award for its self-service data platform that reduces overhead associated with data acquisition, preparation, and data governance. The award also recognizes the company's ability to deliver a clear, demonstrable return on…

Adobe Unveils New Advanced Analytics Products for Faster, Better Customer Intelligence

New Capabilities Within Adobe Analytics Would Enable High-Growth Brands To Derive Meaningful Insights Faster, And With More Precision In its recent annual 2017 Digital Marketing Study, Adobe reported that most brands are taking significant strides towards digital maturity. Almost a quarter of these brands have actually self-reported themselves to be at the cusp of “advanced” maturity level. Taking a cue from the study’s findings, Adobe Analytics debuted a series of innovations which arm teams and workers with intelligence…

Independent Research Reports Name Teradata a Leader in Customer Journey Analytics

Teradata Announces New Enhancements To Its Customer Journey Solution That Empower Marketers To Act Self-Sufficiently On Insights In Real Time, Without Assistance From IT Teradata the leading data and analytics company, has been named a leader in Customer Journey Analytics in two Forrester WAVE reports – one for Visioning, and the other for Orchestration. Forrester is careful to emphasize that journey analytics is not a tool, but "an analytics practice that combines quantitative and qualitative data to analyze customer…

Google Analytics Customers Are Missing Data Due To The Disruption Of Ad Blockers

Adtoniq Releases Comprehensive Products For Websites To Maximize The Value Of Their Blocked Audience Google Analytics customers are missing data and information, cannot segment and differentiate their blocked audiences, often without realizing it, because ad blockers prevent Google Analytics from working properly. Adtoniq released the first in a series of breakthrough products designed to put website owners back in control of their blocked audiences and accurately measure Key Performance Indicators. The company is first to…

Marchex Speech Analytics Sets Industry Standard in Customer to Business Call Analytics

Marchex, a mobile advertising analytics company, today announced the results of a product test, independently verified, of its recently launched Marchex Speech Analytics solution. Enterprise Technology Analyst Frank Ohlhorst put Marchex Speech Analytics head-to-head with the recognized leader in automatic speech recognition (ASR) systems, IBM’s Watson, and concluded that Marchex is setting the standard in speech analytics. Marchex Speech Analytics enables enterprise and mid-sized companies to derive actionable…

Marchex Partners with Facebook, Launches Omnichannel Analytics Cloud for Industry-First Complete View of Customer Behavior

Marchex, a mobile advertising analytics company, today announced a partnership with Facebook that will integrate across their social analytics solution and into an industry-leading analytics platform, Marchex Omnichannel Analytics Cloud. This integrated technology platform now enables marketers to quickly optimize their marketing spend across all paid media channels based on actionable insight into which channel drove offline interaction by consumers to a brand. A recent study by BIA/Kelsey suggests that phone calls to…

Esri Named a Leader in Climate Risk Analytics Report by Independent Research Firm

Esri, the global leader in GIS, location intelligence, and mapping technology, announced that the independent research firm Forrester recognized the company in The Forrester New Wave™: Climate Risk Analytics, Q3 2020 Evaluation. The Forrester report notes that Esri "leads the pack with robust data, analytics, and visualization capabilities," and "applies spatial data visualization and advanced data and processing technologies to physical climate risk analysis." The report continues, "Esri provides a large ecosystem of…

Evolve IP Releases RECAP – AI Driven Speech Analytics And Voice Recording Platform

Extends Speech Analytics Business Intelligence Beyond Contact Centers and Into Every Business Department Evolve IP®, the world’s leading provider of Work Anywhere™ solutions, announced that it has released Evolve RECAP for Microsoft Teams, the Evolve Contact Suite, and Cisco unified communications. RECAP is a voice recording, transcription, and speech analytics platform with AI-driven natural language processing. RECAP helps businesses communicate better, and operate more securely, by enabling voice recording for every…

ActiveCampaign Cements Leadership in Customer Experience Automation With the World’s Most Comprehensive Platform

Marketers can finally close the technology gap created by legacy marketing solutions to create a true 360° customer view to champion the customer lifecycle ActiveCampaign, the leader in Customer Experience Automation (CXA), announced it is expanding its platform capabilities to further enable marketers to engage with customers across all channels, and through the entire customer lifecycle. Marketing Technology News: BlueConic Expands Customer Lifecycle Orchestration Capabilities The expanded capabilities include new…

Informatica Showcases Industry’s Most Comprehensive Solution for Data Governance and Privacy Across Analytics

Informatica to Highlight AI-Powered Capabilities to Deliver Trusted Data for Data Democratization and Business Value at Free Virtual Summit on July 14 Informatica, the enterprise cloud data management leader, will showcase the metadata-driven intelligence and automation of the industry's most comprehensive solution for data analytics and privacy governance at its Intelligent Data Summit for Data Governance and Privacy, the final summit in the company's free CLAIREview virtual summer event series. Informatica's data…

Google Cloud Demonstrates Enterprise Customer Momentum at Next ’20: OnAir

Deutsche Bank, Goldman Sachs, Lowe's, Renault, Verizon, and many other leading global brands showcase how they are building and innovating with Google Cloud Google Cloud demonstrated the success of its go-to-market strategy, highlighting several new customer wins, interviews, and Q&As at Google Cloud Next '20: OnAir—the company's virtual event that kicked off. Marketing Technology News: Aternity Names Fernando Castanheira CIO Companies around the world are turning to Google Cloud to help them digitally…