Banner Before Header

Walgreens Boots Alliance Launches a Digital Experience and Customer Insights Platform

Company announces strategic partnership with industry leaders Microsoft and Adobe to launch second phase of digital transformation at the intersection of health and technology Walgreens Boots Alliance, Inc., announced an expansion of its strategic partnership with Microsoft and Adobe to launch a world-class digital experience and customer insights platform to deliver personalized healthcare and shopping offerings. It will provide Walgreens and Boots customers with products and services from its global pharmacy and retail…

InMarket Selects OmniSci To Provide Accelerated Geospatial Analytics

OmniSci Platform Allows Leading Multinationals in Retail, CPG, Automotive, and Financial Services to Visualize and Explore Massive Amounts of Location-Based Data in Milliseconds InMarket, the leader in 360-degree consumer intelligence and real-time activation, has chosen OmniSci as a key visualization partner. With OmniSci’s accelerated analytics at its core, InMarket clients can explore and map terabytes of data at the speed of curiosity, to better understand local consumers and build precise audiences that drive foot…

Smart & Final Deploys Hypersonix’s AI-Driven Analytics

Cloud platform optimizes e-commerce and in-store capabilities for California retailer Smart & Final is rolling out Hypersonix’s AI-driven analytics platform to support the company’s enterprise analytics and digital transformation initiatives. The two companies started working together sixty days ago on a successful pilot program. With this announcement, Smart & Final officially joins a handful of early adopters in the grocery and consumer-commerce industries turning to the innovative company to help navigate the…

Okta Raises the Industry Bar With 99.99% Uptime for Every Customer

The world’s leading independent identity platform delivers unprecedented global reliability for millions of remote workers and consumers Okta, Inc., the leading independent provider of identity for the enterprise, announced a major milestone in cloud reliability and uptime, offering 99.99% uptime to all customers in every region of the world at no additional cost. Through its distributed and highly available cloud architecture, now Okta customers of every size – whether free developer instances, up to the largest…

Creating the Best E-commerce Customer Experience with Design

As e-commerce sales skyrocket, all businesses are looking for ways to grow their sales by relying on the limited channels at their disposal. According to Salesforce, Q1 e-commerce sales in 2020 received 20 percent revenue growth, compared to 12 percent in Q1 of 2019. In particular, there was a 41 percent spike in digital revenue during the final 15 days of the quarter. Customers are frequenting websites for everything, from groceries to family-friendly games. A poorly-designed e-commerce site that is difficult to…

HERE Platform Enables Hands-Free Driving for Ford Customers

Ford’s Active Drive Assist, a new driver-assist feature that allows for hands-free driving on more than 100,000 miles of divided highways in all 50 states and Canada, relies on the HERE Workspace to determine the locations of hands-free zones. HERE Technologies, the leading location data and platform company, announced that Ford chose the HERE platform to enable its safe hands-free driving. The HERE platform enables Ford to create an availability map that informs Ford vehicles when it’s possible for Active Drive Assist to…

EPAM Named a Leader in the IDC MarketScape: Worldwide Cloud Business Analytics Services 2020

What's the News: EPAM was named a leader in Cloud Business Analytics Services by IDC MarketScape. Why it is important: In a volatile market, data is critical for companies to stay afloat. Leaders in business analytics, like EPAM, can help provide the tools and expertise to pivot quickly and make informed decisions that enable businesses to thrive. Who it affects - Corporate enterprises worldwide. EPAM Systems, Inc., a leading global provider of digital platform engineering and software development services, announced that…

Kustomer Releases Report On The Growing Need For Efficiency In Customer Service

Survey of Customer Service Professionals Identified Limited Staff, Budget and Access to Technology as Major Impediments to Efficiency Mandate Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, today announced new data on the state of the customer service industry which underscores the need for greater efficiency, particularly in today's rapidly shifting business environment. The survey of over 120 customer service professionals, across a variety of industries,…

Vroom Delivery Partners with 7-Eleven Hawaii to Offer Customers eCommerce and Home Delivery

Vroom Delivery has partnered with 7-Eleven Hawaii to offer e-commerce and home delivery to its customers. Residents of and visitors to the islands will now be able order many 7-Eleven items online, including local favorites such as Spam® Musubi and pork hash, as well as grocery staples, snacks, beer and more. 7-Eleven Hawaii Merchandising Manager, Masayuki Imada said, "We are excited to be working with Vroom Delivery to offer this service, especially given the current circumstances. Home delivery is a great way for our…

StrategyBox Announces $2 Million In Seed Financing To Make Customer Journey Mapping

StrategyBox, a marketing analytics platform that makes it easy to understand what marketing activities drive sales, has closed a $2 million seed round with Fuel Ventures of London, England. This investment is a first in Canada for Fuel Ventures. Mark Pearson, General Partner of Fuel Ventures, said, “Our team sees StrategyBox as the future of marketing reporting. They show a company the journey a customer takes from first touch to sale. Then provide AI-powered recommendations on what content, ads and activities most…

Mindful Chef Selects the Vonage Contact Center to Transform Customer Experience

 Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that healthy recipe box company, Mindful Chef, has chosen the Vonage Contact Center to better serve its customer-base following a 452 percent increase in customers. With more than 123,000 customers, Mindful Chef delivers pre-portioned ingredients and fresh meat, fish and produce sustainably sourced from small award-winning British farms. Mindful Chef enables customers to cook nutritious meals in…

Multi Channel Marketing: Increasing Customer Engagement and Lowering Customer Acquisition Cost

Request a FREE proposal to gain in-depth insights Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex business problems has announced the completion of its recent engagement that sheds light on the importance of multi channel marketing and explains how it helped a medical devices manufacturer to increase customer engagement and lower customer acquisition cost. The case study aligns perfectly with Quantzig’s commitment to helping its clients transform business…

New Optimal IdM Logo Testifies To Growth and Customer Service Commitment

New logo represents the Optimal IdM customer commitment to remain innovative and nimble through technology development and value-added partnership growth Optimal IdM, a leading provider of Identity and Access Management (IAM) solutions, has unveiled a new logo designed to reflect the company’s growth, strengths and rich heritage. “Over the past nineteen years, we have seen the Identity and Access Management (IAM) space evolve into four key business areas: authorization, assurance administration, and analytics,” said Larry…

Earth Class Mail Launches New Pricing to Offer Customers Even More Value, Welcomes New Leadership

Online service for accessing postal mail announces updated pricing, delivers more value to its customers and welcomes a new leadership team Earth Class Mail, an online service for accessing postal mail, announced updated pricing to deliver more value to its customers and welcomed a new leadership team. Over 50,000 individuals and businesses have used Earth Class Mail to reduce the burden of managing paper mail. “Earth Class Mail has given us enhanced control and security of our postal mail,” said Jay Ackerman,…

Magnolia Launches Marketplace to Help Customers Build a Fully Tailored DX Stack

Leading content management system (CMS) provider, Magnolia today announces Magnolia Marketplace, a one-stop shop to help customers build a fully tailored digital experience (DX) stack. Within the Magnolia Marketplace, customers can choose from a wide range of marketing, commerce and analytics extensions, as well as solutions that optimize development and operations. Available extensions within the Marketplace include Magnolia’s Connector Packs that integrate Magnolia into popular complementary systems in a DX stack,…

Tiger Analytics Announces New Analytics and AI Solutions Built on Microsoft Cloud Services

Tiger Analytics will leverage Microsoft products and services for building solutions for clients in APAC Tiger Analytics, a leading provider of AI & advanced analytics consulting services has come on board as a Microsoft partner. As part of this relationship, Tiger will leverage Microsoft’s products and services to build AI & advanced analytics solutions for businesses in the APAC region. As businesses globally are aiming to deliver a differentiated customer experience, they are realizing that data is the fuel…

Airy to Provide Clients with a New Customer Messaging Channel: Google’s Business Messages

Airy, international provider of automated messaging solutions, is one of the first messaging partners on the market to offer Google’s Business Messages Airy, the international provider of automated messaging solutions, announces today the availability of Google’s Business Messages for its global client-base. Airy is part of an initial group of companies to integrate with Google’s Business Messages. Today’s consumers increasingly prefer messaging for customer support, instead of picking up the phone or writing an email.…

Mspark Promotes Glenn Kawasaki to Vice President, Consumer Analytics

Mspark, a leading shared mail company, has promoted Glenn Kawasaki to Vice President, Consumer Analytics. Glenn joined Mspark in July 2018 as Senior Director, Consumer Analytics. In Glenn’s two years at Mspark, he has built a high-performing data science team, upgraded technology, and implemented best practice processes to drive a higher level of support for Mspark clients. His role in the company will continue to lead the Consumer Analytics team and provide best-in-class strategy and support for our sales teams and…

Dynatrace Delivers Premium High Availability for Webscale Managed Customers

New offering assures uninterrupted advanced observability across globally distributed data centers for security and compliance-sensitive organizations Software intelligence company Dynatrace announced the addition of a new Premium High Availability deployment option for Dynatrace® Managed, its unique managed offering that seamlessly extends Dynatrace’s SaaS architecture to hybrid clouds. Organizations using Dynatrace Managed in a single region, and those using Dynatrace SaaS, have always had uninterrupted advanced…

Khoros Care Now Offers Google’s Business Messages to Serve Customers Online

Khoros, a global leader in customer engagement software, today announced that it offers Google’s Business Messages. Google’s newest channel makes it easy for customers to initiate rich messaging conversations with brands and integrates with Khoros Care’s intelligent response platform. Khoros Care empowers brands and their customer care agents with the industry’s easiest-to-use conversation management, analytics, and workforce management tools to dramatically reduce call volume and operational costs while increasing…