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Thought Industries Announces Integration With Gainsight Sightline, The First Complete Customer Success Ecosystem

Thought Industries, the world’s leading B2B customer training platform provider, announced its integration with Gainsight Sightline, the world’s first customer success ecosystem. Gainsight Sightline brings together complementary technology and services solutions on the Gainsight platform. Through this integration, customers will be able to reduce time to value and accelerate their adoption across customer success technologies. Marketing Technology News: Oracle Cloud, Engineered Systems and Hardware Now Available through…

Avaya Honored for Exceptional Innovation in Customer Experience Solutions

Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced today that Avaya Conversational Intelligence, a powerful AI solution enabling next-generation contact centers to create happier customers, has been recognized as a 2020 CUSTOMER magazine Product of the Year Award winner. Avaya Conversational Intelligence helps enable organizations to deliver significantly improved customer experiences that can increase brand satisfaction and drive more positive engagements…

Nielsen’s New Retail Pricing Analytics Brings Visibility and Stability to an Unstable Pricing Landscape

Powered by Nielsen's leading price intelligence data and machine learning, Retail Pricing Analytics shapes a smarter retail market Nielsen Global Connect today announced the successful rollout of its new Retail Pricing Analytics application tools. More than 60 leading consumer packaged goods (CPG) retailers in the U.S., including Associated Wholesale Grocers, Inc. (AWG), Coborn's, Smart & Final, ReFuel, Weis Markets and NPC, are powering their strategic pricing decisions through Nielsen's latest end-to-end pricing and…

mTAB Appoints Analytics Innovator Mark Langsfeld as CEO

mTAB, a global leader in research data analysis and visualization technology, announced the appointment of Mark Langsfeld as the company's Chief Executive Officer.  Mark brings extensive experience in leading cloud-based analytics platform organizations.  Most recently, he served as Head of Product & Engineering at VoiceBase, a leading voice analytics company, where he was an integral part of the company's successful transformation from a speech-to-text API to an end-to-end full stack voice analytics platform.  Prior to…

Deepening Customer Connections Through the Power of Data

While this year’s pandemic presents many challenges to marketers, it also presents many more opportunities, particularly as consumer activity rapidly moves online. In this article, we explore how marketers who have created a data-driven link between marketing activity and the commercial impact of that activity on brand they support through analytics, are the ones best placed to grow from change. Increased digital consumer activity means a wealth of new data on consumer behaviour is being uncovered every day, not to…

Oracle Announces Oracle Analytics for Cloud HCM to Enable HR Teams to Enhance Decision Making, Boost Business Performance

Oracle Analytics for Cloud HCM brings ready-to-use workforce analytics to Oracle Cloud HCM customers Oracle today announced the availability of Oracle Analytics for Cloud HCM. Built on Oracle Analytics Cloud and powered by Oracle Autonomous Database, Oracle Analytics for Cloud HCM provides HR executives, analysts, and line-of-business leaders with deeper insights into workforce management by enabling a comprehensive view into data from across the organization. The new self-service analytics capabilities help…

Indicative Brings a New Layer of Clarity and Simplicity to the Global Analytics Market

Indicative, a leading customer analytics software company, has announced a solution that makes it easier for nontechnical people to work with data. Released to the public this morning, a reimagined visual interface and increased functionality firmly establishes Indicative as a pioneer in advanced customer analytics for product and marketing teams. Indicative's enhanced query building capabilities lower the barrier for people to work with data, making it possible for anyone to create interactive visualizations and monitor…

ActionIQ and SparkPost Join Forces to Deliver Transformative Digital Customer Experiences

Combined Solutions Empower Data for Flexible, Scalable and Cost-Effective Email Communications, Driving Improved Email Experiences and Relevance ActionIQ, the leading customer data platform for enterprises, and SparkPost, the world's largest email delivery and analytics engine that delivers over a third of the world's email, today announced an integrated solution bringing brands real-time email delivery, intelligence, and personalization. The combined solution delivers improved personalized and contextual email…

Survey: Two-Thirds of Respondents Say Technology is Not Delivering Stronger Customer Relationships

65% of respondents say automation technologies only “somewhat effective” in providing all the data and context employees need Appian announced the results of its “Business Automation Technologies and the Customer Experience” survey. The objective of the survey, conducted by IDG, was to understand employee attitudes at large organizations across the United States and Europe with respect to business automation technologies and the “humanization” of business-to-customer relationships. In the midst of the COVID-19 pandemic,…

VoiceBase Helps Avantive Solutions Build Stronger Brands and Improve Customer Experience by Better Understanding Customer and Agent Behavior

Advanced speech analytics platform powers top agent modeling for work-at-home agents to increase campaign performance and revenue VoiceBase, the leading AI-driven voice analytics company, today announced that it has partnered with Avantive Solutions’ global contact center business, to help their clients automatically identify overall agent performance to increase the effectiveness of sales and retention campaigns while providing the best customer experience. “Being able to pinpoint the exact timing and specific verbiage…

‘Gig’ Customer Service Booming During COVID-19, Says Report

Two thirds of gig customer service experts are picking up extra tasks due to COVID-19. 1 in 3 ‘gig on the side’ to supplement full-time work. 7/10 surveyed were university educated; 85% speak more than one language. Two thirds of people signed up on ‘gig’ customer service (GigCX) platforms are seeing an increase in demand for customer service tasks since the COVID-19 pandemic began, according to The ‘Annual Gig Customer Service’ report, released by AI-driven gig customer service platform Limitless. The gig…

NovelVox Launches CX Infinity, The New Age Messaging And Multichannel Customer Engagement Platform

NovelVox, the leading contact center solution provider, announces the launch of CX Infinity – the business messaging and customer engagement platform. Today where customers are trying to approach businesses via 7 different channels on average, it is important for businesses to transform the way they interact with the customers and take a leap from just phone or emails. CX Infinity is a multichannel solution to deal with all such big challenges. The features are designed to benefit Cisco contact centers to further enhance…

Mobiquity Partners With Jumio to Deliver an Enhanced Digital Onboarding Process to Customers

Leading digital consultancy teams up with AI-powered digital identity verification provider to dramatically improve user experience and reduce abandonment rates during new account onboarding Mobiquity, a digital consultancy that designs and delivers compelling digital products and services for the world's leading brands, announced today a new partnership with Jumio, an AI-powered online identity verification and authentication services company. Mobiquity has been strategically partnering with leading solution providers to…

COVID-19: 5 Ways Analytics Can Help Businesses Prepare for What Comes Next

The COVID-19 pandemic threatens the health of millions worldwide and has prompted governments to take unprecedented steps to contain the spread. Restaurants, gyms, salons and other types of businesses where people gather are shuttered indefinitely. Millions of people are working from home, and parents are homeschooling children with little advance preparation or support. The human tragedy playing out daily is foremost on people’s minds, but the economic fallout is already severe, with millions in the U.S. filing for…

German TV Streaming Service Joyn Chooses Mixpanel’s Product Analytics Solution to Accelerate Their Growth Strategy

Mixpanel adds Joyn to their growing list of top tech customers in Germany as they further expand across EMEA Mixpanel helps product teams analyze how and why their users engage, convert, and retain in real-time across devices to improve their user experience By leveraging Mixpanel's unique data model, open APIs and EU Data Residency program, Joyn has ambitions to double its user base by the end of the year German TV streaming challenger Joyn has selected Mixpanel, the world's leading product analytics company, to…

Plum Continues to Expand Their Enterprise Customer Base, Gaining Bentley Systems as a Customer

Talent assessment company expands their presence in the enterprise market Plum, a software-as-a-service company that provides enterprise organizations with the data they need to quantify the potential of their workforce, announced today that they acquired a new enterprise customer, Bentley Systems, the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure, including public works,…

Informatica Announces Integration with SAP Solutions to Accelerate Customer Cloud Modernization

- Integration aims to simplify, accelerate and optimize cloud modernization for businesses that use Informatica and SAP solutions - Optimizing connectivity from Informatica to support the customer journey to the cloud and adoption of SAP's data and analytics portfolio, including SAP Data Warehouse Cloud. - Introducing integrated reference architectures between Informatica Data Integration and SAP's data and analytics cloud portfolio, accelerating adoption of the joint solutions. - Expanding the depth and breadth of…

GoodFirms Experts’ Survey: Google Analytics Metrics has Disclosed the Most Popular Data Visualization Tools

In this digitalized world, businesses with online presence are surviving with the help of Google Analytics. The marketers and the Best SEO Companies provide the analytics to the various organizations to create better products and services such as how much traffic reached their website daily, how many pages were viewed, through which source the visitors came, and much more. Today, Google Analytics has become a vital tool for the digital marketing companies. It provides complete information about how the website is…

Talkdesk Innovation Advances Customer Service Industry With Announcement of CX Cloud and Connections to Thousands of Opentalk 2020 Virtual…

Products #15 and #16 of Talkdesk 20-in-20 spotlights the company’s innovation DNA and ability to quickly deliver market-defining solutions Talkdesk delivers world’s first cloud-native, end-to-end solution for delivering great customer experiences with CX Cloud Talkdesk delivers first contact center integration platform as a service for custom app integrations in minutes via Talkdesk Connections Talkdesk CX Cloud consolidates all Talkdesk 20-in-20 product innovations into one seamless, end-to-end platform…

CANOPY Management Acquires Leading PPC Analytics Firm

CANOPY Management announced the acquisition of PPC Scope, the leading Amazon Sponsored Products (PPC) advertising analytics and optimization platform. CANOPY Management will absorb PPC Scope's employees and intellectual property. The firm also announced the hiring of a team of new employees who will focus on expanding the PPC Scope platform. Marketing Technology News: Vestorly’s Software Powers FMG Suite’s AI-Driven Content Engine "PPC Scope is the original PPC tool. It was the first dedicated ad platform for…