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Jio and Microsoft Announce Alliance to Accelerate Digital Transformation in India

Reliance Jio Infocomm Limited (Jio), a subsidiary of Reliance Industries Limited, and Microsoft Corp. are embarking on a unique, comprehensive, long-term strategic relationship aimed at accelerating the digital transformation of the Indian economy and society. This 10-year commitment combines the world-class capabilities of both companies to offer a detailed set of solutions comprising connectivity, computing, storage solutions, and other technology services and applications essential for Indian businesses and will span the…

Fusionex Ties up With Google Cloud to Help SMEs on Their Digital Transformation Journey

Fusionex, a multi-award-winning, leading software solutions provider specializing in Big Data Analytics (BDA), Artificial Intelligence (AI), and Industrial Revolution (IR) 4.0 technologies announced that it is building its product and services offerings on Google Cloud Platform technologies to help small medium enterprises (SMEs) across Asia-Pacific in their digital transformation journey. “This collaboration will see joint investments from both companies, empowering SMEs to take up BDA, AI, and IR4.0 initiatives” Fusionex…

Digital Transformation in Contact Centers: Five Steps to Success

According to Forrester’s Digital Rewrites the Rules of Business Vision Report: “Digital innovation is the untapped hero of customer service. A service call is an indicator of an unmet expectation. So why does it get so little airplay?” When done right, implementing new and digital technologies can reshape business processes, customer experiences, and create enduring competitive advantages. One area primed to reap the rewards of Digital Transformation is the contact center. A digitally-transformed contact center delivers…

Armory Raises $28 Million in Series B Funding to Drive Enterprise Digital Transformation with Spinnaker, the De Facto Standard for Software…

New Funding to Power “Software-First” Innovation via Accelerated Software Delivery; Insight Partners’ Lonne Jaffe Joins Armory Board of Directors Armory, the enterprise software company commercializing Spinnaker, the leading open source continuous delivery platform from Netflix and Google, today announced that it has raised a $28 million Series B financing round led by Insight Partners. The round also included follow-on investments from all existing investors, including Crosslink Capital, Bain Capital Ventures, Mango…

Box Powers NEC Corporation’s Digital Transformation with Cloud Content Management

Box Inc., a leader in cloud content management, announced that NEC Corporation (NEC) has chosen Box as its content management platform to support its “Work-Style Reform,” which is central to NEC’s digital business initiative. @Box Powers NEC Corporation’s Digital Transformation with Cloud Content Management NEC is a global company with operations in nearly 170 countries. NEC has deployed Box to over 100,000 employees within the worldwide NEC Group. Aiming to achieve continuous growth, NEC founded its “Mid-term…

Norled Sets Sail for Digital Transformation with Infor

Norwegian Boat Operator Starts with Self-Service HR Across 80 Boats Infor, a global leader in business cloud software specialized by industry, announced that Norled AS, one of Norway's largest ferry and express boat operators, has invested in Infor CloudSuite Human Capital Management (HCM) to support its digital transformation. The dedicated HR suite is expected to help reduce costs; instill greater agility in responding to staff changes, expedite HR processes and improve compliance. Norled will roll out the Infor…

MuleSoft Recognizes Leading Partners for Accelerating Digital Transformation at MuleSoft CONNECT 2019

Thriving ecosystem of partners enable customers to create application networks and deliver business outcomes MuleSoft, provider of the leading platform for building application networks, announced the winners of the MuleSoft Partner Awards. The annual awards recognize top partners for delivering business outcomes to customers at scale. The winners were announced at MuleSoft CONNECT San Francisco, one of six global conferences for digital business where CIOs, IT leaders and developers come together to realize the opportunity…

Talkdesk Launches Talkdesk Boost to Accelerate Digital Transformation

Talkdesk Boost eases transition to the cloud by augmenting existing on-premises systems with intelligent, cloud-based contact center applications Talkdesk, the cloud contact center for innovative enterprises, at Customer Contact Week in Las Vegas unveiled Talkdesk Boost, a new way to accelerate corporate digital transformation by augmenting existing voice systems with AI-infused, cloud-based contact center applications to boost agent productivity, operational agility, and customer experience. "The number one driver of…

Gigster Accelerates Digital Transformation With Innovative Enterprise Customers and New Key Execs

Gigster, a leader in developing digital transformation applications, announced partnerships to drive business impact with key clients in multiple sectors, including financial services, healthcare and software. In addition, Gigster is launching a major new alliance and has appointed new leaders to its executive team to guide the company’s rapid expansion in the enterprise market. In financial services, Gigster is collaborating on a portfolio of disruptive applications including automated compliance and onboarding for an…

Rite Aid Partners with Adobe to Drive Digital Transformation

Adobe Experience Cloud to Power Rite Aid’s Seamless, Personalized Customer Health and Wellness Experience Rite Aid Corporation has entered into a strategic partnership with Adobe to deliver seamless, personalized and connected health and wellness experiences for Rite Aid customers via Adobe Experience Cloud, the industry’s leading end-to-end solution for experience creation, marketing, advertising, analytics and commerce. Adobe Experience Cloud will enhance Rite Aid’s ability to offer more consistent, compelling and…

PTC Announces ThingWorx 8.5 to Help Customers Drive Digital Transformation to New Levels

New Capabilities Enable Businesses to Leverage the Power of Industrial IoT PTC announced the upcoming release of its ThingWorx Industrial IoT (IIoT) platform from the show floor of the LiveWorx digital transformation event. ThingWorx 8.5 combines new capabilities with world-class, domain-specific solutions to better serve the digital transformation needs of industrial enterprises worldwide. @PTC announces @ThingWorx 8.5 release from the #LiveWorx 19 show floor. #DigitalTransformation Among the new and enhanced…

Infosys Selected by Posti as Key Digital Transformation Technology Partner

Infosys, a global leader in next-generation digital services and consulting, has been selected by Finnish postal service Posti as a strategic partner for the digital transformation of its business and IT services. Through this engagement, Infosys will drive the modernisation of Posti's IT applications and infrastructure, helping it move to a flexible IT service model. This will also strengthen Posti's ability to respond to changes in customer needs with agility and provide a seamless customer user experience through a…

Solodev Accelerates Digital Transformation with New Digital Customer Experience (DCX) Platform for Amazon Web Services

The AWS Partner Network Advanced Technology Partner Announces the Launch of Solodev Dcx 9.0 With Innovative Features for Building and Scaling Digital Customer Experience Applications Solodev, the Digital Customer Experience Platform for Amazon Web Services (AWS), announces the launch of Solodev DCX 9.0, a cloud-first enterprise content management system (CMS) and customer experience (CX) platform that enables organizations of all sizes to rapidly build, deploy, manage, and distribute their content. With Solodev DCX,…

Multi-cloud Infrastructures Can Drive Digital Transformation for Agribusiness, According to Proagrica’s New Report

Proagrica, the leading independent provider of connectivity and data-led insight across the agriculture and animal health markets, have published a new report addressing the possibilities and questions about the state of cloud computing and its place in the agriculture supply chain. "Cloud computing is being adopted at a startling rate," says Jeff Bradshaw, CTO of Proagrica. "Agribusinesses should not underestimate this powerful tool to extract the maximum possible value from their data. However, it's not an all-inclusive…

Freshworks Joins Hands With OrangeOne Corporation, to Aid Digital Transformation of Businesses in Japan

OrangeOne Corporation, a leading software services provider in Japan offering localization and distribution for overseas products, partners with Freshworks,  a global innovator in customer engagement software. As a strategic partner to expand in Japan, OrangeOne will be offering Freshworks' suite of products including Freshdesk, the award winning helpdesk software, and an integrated 'Freshworks 360' solution. The partnership will come into effect on June 6, 2019. Freshworks is at the forefront of customer engagement. As…

Merkle Named 2019 Pegasystems’ Partner Excellence in Digital Transformation Recipient

Merkle, a leading technology-enabled, data-driven performance marketing agency, announced that it has won the 2019 Pegasystems Award for Partner Excellence in Digital Transformation. The award recognizes Merkle’s leadership and expertise in developing and delivering marketing solutions built upon the Pega Platform for enabling one-to-one customer engagement. The partner awards were announced during PegaWorld, which took place June 2-5 in Las Vegas, NV. This marks the sixth Pega Partner Excellence Award for Merkle. “One of…

Medallia Announces AI-Powered Innovations to Fuel Digital Transformation

The World's Leading Customer Experience Management Platform Delivers Breakthrough Innovations, Bringing Personalized, Transformative Experiences to Every Customer Medallia, Inc., the global leader in experience management, announced several new innovations to its Medallia Experience Cloud platform, including new offerings powered by Medallia's Experience Data Platform and Medallia Athena. During Experience, Medallia's premier global customer conference, Medallia also unveiled the launch of Medallia Xchange, an online…

Pacific Life Partners with Salesforce for Digital Transformation

Leading Financial Services Institution Deploys Salesforce as Its Enterprise-Wide, Integrated CRM Platform to Support Seamless Engagement with Its Network of Financial Professionals Salesforce, the global leader in CRM, announced that Pacific Life, a major insurance and retirement solutions company in the United States, has selected Salesforce as one of its strategic technology partners to get a 360-degree customer view and deliver seamless and integrated experiences across its entire US retail businesses. Established…

HGC Further Collaborates with Salesforce and Enxoo to Accelerate Digital Transformation and Deliver a Better Customer Experience

HGC Global Communications Limited (HGC), a fully-fledged fixed-line operator and ICT service provider with extensive local and international network coverage and infrastructure, announced its further collaboration with Salesforce, the global leader in Customer Relationship Management (CRM), and Enxoo, a Salesforce Platinum Partner and one of the leading providers of industry cloud solutions for telecommunications, to accelerate its digital transformation and deliver a better customer experience by optimising their…

Sitecore Announces Intention to Acquire Hedgehog, Plans Expanded Support for Partner Ecosystem to Help Accelerate Digital Transformation…

Acquisition Will Speed Sitecore's Growth and Augment Partner Capabilities with Additional Services, Support, and Training for Sitecore Experience Commerce and Sitecore Content Hub Sitecore, the global leader in digital experience management software, announced its intention to acquire Hedgehog Development, a customer and partner-focused digital consultancy. The acquisition will accelerate Sitecore's growth and bolster the people, technology, and services resources supporting Sitecore Solution Partners as they continue to…