Artificial Intelligence technology is progressing quickly. Leading businesses are tuning their AI strategy to improve the way they engage with customers. It is expected that about 80% of the communications will be carried out with the help of chatbots by 2020, saving companies’ time and resources.
Aivo, technology company specialized in helping enterprises boost their customer service and sales growth through AI solutions, is reaffirming this trend. Over the past year, Aivo has given 3.5 million hours of their time back to brands and customers and, for 2020, this number will rise to 15 million.
Its AI omnichannel and automatized customer service platform has helped both employees and customers regain time spent filling out endless forms, sending emails or waiting for agents to answer the phone. During 2018 only, its solutions held over 20.000.000 conversations with humans.
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With such demand for innovation and a recognizing a huge market opportunity, the company has experienced solid business growth, which translated into the addition of multiple new clients, 12 partners, 2 offices and 55 new hires.
In 2018, the number of Aivo customers has increased by 195%. Now brands like Amadeus, Bayer, Avon, Falabella, General Motors, Whirlpool, LG, ADT Security and Renault, are using its technology. The number of partners has also risen by 271%. The company has partnered with leading tech companies like Zendesk, Genesys, Liveperson and Salesforce, strengthening its position in the market.
Aivo has undertaken an ambitious global expansion across North and South America and Europe. During 2018, the company founded 2 new offices in San Francisco and Spain, as well as experienced an 80% staff growth, which will further increase 40% by January 2020. As part of its global strategy, the company will focus on expanding its operations further in America and develop new automatic learning capabilities and customer behavior prediction technology in 2019.
“AI adoption is rapidly spreading around the world and across industries. Aivo has been supporting the increased demand of making processes smarter, faster and more effective with the use of this technology. We are proud of what we achieved in 2018 and we expect to continue growing in 2019, as we support more companies implementing our innovative technology to improve their customer service and drive business growth,” said Martín Frascaroli, CEO at Aivo.
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