Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and partner Infotrans Group, have created a composable solution for vaccine storage at the Curaçao Medical Center (CMC), enabled by the Avaya OneCloud™ AI-powered communications platform. The technology solution leverages AI and IoT (internet of things) capabilities to ensure climate-controlled monitoring of the refrigeration systems which store critical medicine such as Covid-19 vaccines and others with temperature-specific requirements. Curacao Medical Center selected Avaya OneCloud™, connecting everyone with everything they need —whenever they need it— for increased efficiency, reduced costs, and enhanced collaboration.

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“They must be composable, fitting the specific requirements of the company to meet customer expectations”

During the pandemic, CMC faced challenges with fragmented communications contributing to added costs, effort, and time. In addition, critical areas in the hospital required the continuous monitoring of operational procedures and its messaging system was not sufficiently meeting its needs. They began researching a cloud-based solution and selected Avaya OneCloud™ UCaaS based on its ease-of-use, agility, and superior quality.

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“Today, we have 20 medical refrigerators being fully monitored for temperature conditions that could impact vital medicines stored within these units,” said Charlton de Windt, CMC Control Engineer. “The Avaya composable solution uses refrigeration sensors to monitor temperature and starts a notification workflow including an immediate phone call to teams who will respond to any abnormalities should they be detected.”

Avaya OneCloud™ delivers effortless experiences across the entire customer journey – whether they’re interacting via voice, web, chat or email. Through Experience Builders—a new initiative which aligns the company’s services, partners and developers to quickly create new custom solutions—Avaya is able to curate solutions. “They must be composable, fitting the specific requirements of the company to meet customer expectations,” said Isabel Valer, Director CCA region, Avaya.

The new solution has enhanced confidence levels in CMC’s processes and quality controls and they are now working to double the number of cold storage units connected to the monitoring system.

Learn how Avaya OneCloud™ can create better customer experiences through intelligent connections. Hear from our partners and customers about the latest technologies and strategies ready to help you innovate in the fastest, most cost-effective ways at Avaya Engage 2021, December 12-15th.

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