This award reinforces Bell as a key enabler of AI-powered customer experience on NICE CXone.
Bell Integration has been awarded Implementation Partner of the Year by NICE, recognising exceptional contributions to expanding the global adoption of CXone Mpower, NICE’s AI-driven customer service platform.
This collaboration brings together two industry innovators to accelerate the adoption of AI technologies, enhancing customer experience and operational efficiency in contact centres worldwide.”
— Faisal Abbasi, AI & Data Executive Director
Winners are selected for their expertise, demonstrated through advanced certifications, and their ability to deliver innovative, high-impact solutions.
A Partnership Designed to Deliver End-to-End Transformation
“This collaboration brings together two industry innovators to accelerate the adoption of cutting-edge AI technologies, enhancing customer experience and operational efficiency in contact centres worldwide. Our strategic relationship with NICE continues to expand as we deliver complete solution, including NICE CXone and Enlighten, to our customers.” – Faisal Abbasi, AI & Data Executive Director, Bell Integration
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With more than 350 AI practitioners, Bell brings extensive experience in accelerating business transformation through intelligent, scalable AI solutions, including agentic AI and orchestration. This expertise enables us to fully understand and deliver the value of the NiCE Cognigy solutions.
“Bell Integration’s partnership with NiCE is a genuine pleasure. They are a true strategic partner and a fantastic organisation to work with. Our shared vision for the future of customer experience, built around an AI first strategy, is closely aligned.” – Erika Sullivan-Pond, Partner Manager, Bell Integration.
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Bell Integration is a NICE CX AI Gold Partner.
Business Benefits
• Improvement of customer experience throughout a unified engagement journey
• Maximising customer satisfaction with a great experience at every interaction
• Boosting agent productivity and operational efficiency
• Seamlessly managing information and gaining insights
