The AI-Powered Search and Relevance Platform Innovates to Speed Digital Transformations with Coveo for Salesforce Spring 2018 Release

Coveo, a recognized leader in the Gartner Magic Quadrant for Insight Engines 2017 and in The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions, 2017, announced the general availability of the Coveo for Salesforce Spring 2018 Release.

With this release, Coveo is expanding its support to include Salesforce Sales Cloud. Now, enterprises can enhance customer support and digital transformation initiatives by expanding the reach of Coveo into new areas of the organization with Salesforce Sales Cloud. Coveo also has new Salesforce Lightning innovations to accelerate deployment of AI-powered search and personalization, ease the path of expansion through upgrades, and eliminate the need for on-premise search hardware and release management.

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Coveo Co-Founder, President and Chief Technology Officer, Laurent Simoneau, said, “We’re committed to continual innovation so that our customers can realize measurable business value from their Coveo investment.” He continued, “With the latest updates to Coveo our customers and partners can enhance their customer support efforts across Salesforce Service Cloud, Community Cloud, Lightning Platform and now Sales Cloud. Enterprises embarking on digital transformation initiatives can utilize the Coveo platform across their organizations, with integration into the Salesforce Lightning experience for easy user acceptance and adoption.”

Further Enterprise Utilization of Coveo

With Coveo for Salesforce Sales Cloud, Coveo’s AI-powered search and relevance enables Sales Cloud users to search for content wherever it resides – inside and outside of users’ Salesforce instances – increasing productivity among sales reps, agents, brokers, and partner teams by embedding AI-powered search and recommendations directly into the context of their work.

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Deeper Lightning Experiences

Furthermore, Coveo supports the latest innovations for business users, developers and IT analysts with full AI-powered search directly inside Lightning Service Console and Lightning Sales Console. Using the point-and-click Lightning App Builder, admins of all skill levels can add AI-powered search and relevance into any Lightning page. Coveo’s Intelligent Term Detection (ITD) guarantees relevant content is surfaced for Service Cloud and Sales Cloud users no matter how short or long the text field, with all results underpinned by Coveo Machine Learning.

Also, the new Lightning Case Deflection Workflow feature helps drive self-service success and case deflection by suggesting the most relevant content in the context of filling out case details online.

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With Coveo’s Lightning Native architecture, users can now go from idea to implementation and quickly realize benefits from the Lightning Platform – complete with relevance and personalization options within Service Cloud and Sales Cloud.

Smooth Upgrade Options

Based on the success of last year’s Coveo Free Edition launch for Salesforce, Coveo has delivered a simple, one-click upgrade option for Free customers wishing to effortlessly transition to the Coveo for Salesforce Pro Edition. Within minutes, customers can begin indexing new cloud-based content sources beyond Salesforce, with native Coveo Connectors, to deliver more relevant content to users in context – all powered by Coveo Machine Learning.

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