Unbabel’s two-day virtual summit will feature speakers from JetBlue, Nike, ESPN, Discovery, Trivago, and Zendesk to discuss how multilingual communication builds customer loyalty

Unbabel, an AI-powered Language Operations platform that helps businesses deliver multilingual support at scale, announced the speaker lineup for its upcoming virtual summit, LangOps Universe 2021. With an event theme of #TranslateFearlessly, over 30 speakers, 20 sessions, and 10 breakout sessions, attendees can expect to learn more about how AI can leverage data to support customer service teams, how AI helps businesses deal with customer service surges, and how Language Operations (LangOps) will redefine localization efforts and more. According to our 2021 Unbabel LangOps Survey, more than 90% of decision-makers at global organizations said they believe that a centralized LangOps platform could be a cost-effective solution to do more with less.

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Held over two days, October 27-28, 2021, and beginning at 8:00 a.m. PST, LangOps Universe 2021 will feature Michelle Poler, bestselling author of “Hello Fears,” as the event’s keynote speaker. Poler, known for starting a social movement empowering millions of people to step outside of their comfort zone and tap into their full potential, will act as a catalyst for conversation as attendees and speakers think about stepping into their power, crossing borders, and expanding global reach. In addition, the event will feature experts in customer service, language translation, and artificial intelligence who will collaborate, explore, and create a dialogue around global expansion through LangOps. LangOps is a new market category that helps global businesses communicate trust more effectively with their customers and stakeholders in any language.

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The digital-first summit is aimed at expanding and educating the LangOps community: from organizations communicating with customers in multiple languages to the human translators and editors enhancing the customer experience. Highlighted sessions will include the following experts:

• Doug Kramon, Head of Fan Support and Customer Service at ESPN, Whitnee Hawthorne, VP of Customer Support at JetBlue, and Eamonn O’Brien, Vendor Operations Manager at Nike will join a panel to share insights on how to tackle surges in customer service.
• Sara Cecamore from Discovery Inc. will dive deep into how Discovery was able to support its customers in over 15 languages.
• Oliver Nono, Director, Enterprise Customer Success at Zendesk, will discuss how technology can aid businesses in global expansion.
• Trivago’s Arisona Hampl, Head of User Support, and Marcel Basmer, Responsibility Lead Agent Services, will speak about how the company mastered customer service in hospitality.

“LangOps Universe is designed to inspire attendees to boldly break out of their comfort zones and create a positive impact on customers around the world,” said Vasco Pedro, co-founder and CEO at Unbabel. “The experience will give attendees the knowledge and insight to enable them to connect seamlessly with their customers in their native language. By creating conversation and interest in the growing LangOps sector, we will foster community and learning that will ultimately improve the bottomline for all businesses.”

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