PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, announced expanded out-of-the-box integration with customer service and engagement platform, Zendesk. Zendesk integration includes seamless click-to-dial from within Zendesk, instant in-coming call matching to existing client records, and support ticket creation on both in-coming and out-going calls from within the Zendesk interface. The application is currently available in the Zendesk Marketplace. With our recent releases of other out-of-the-box cloud CRM integrations and expanded APIs, the Streams connection to and integration with existing IT applications and infrastructures has become even more comprehensive.
Arthur Chang, PanTerra President and CEO, said, “With our recent integrations of Zendesk, ZOHO, and Streams’ customer application builder environment, AppDesigner, we’re addressing our clients’ requests for enterprise integration and connectivity. In addition to Zendesk, our roadmap has several upcoming planned integrations, which will include both out-of-the-box integration as well as expansion of our APIs for custom integration.”
Marketing Technology News: Forrester Unveils FeedbackNow 2.0, A Real-Time CX Analytics Solution
Streams is Built for the Enterprise
Streams incorporates several key features designed to address Enterprise-level communications, collaboration and content sharing. Streams APIs provides a standards-based highly secure programmatic interface to Streams services and content. Streams’ AppDesigner provides a programmable application design platform to easily create custom communications applications such as a billing IVR systems. AppDesigner securely connects to existing CRMs and databases. Streams also includes out-of-the-box plug-in integration with popular CRMs such as Zendesk, Salesforce, Oracle, Desk, ZOHO, and Freshdesk, as well as other communications applications such as Office365, Gmail, Outlook and Active Directory. Streams also supports Single Sign On (SSO) providers such as Octa and OneLogin. Streams maintains full multi-factor authentication and end-to-end HIPAA compliance on all services, providing the highest level of security for your enterprise. Finally, Streams’ optional WAN connectivity solutions include SD-WAN and MPLS options for enterprises demanding the highest levels of reliability, scalability and security.
Marketing Technology News: Velocix Taps Telecoms Veteran David Sharpley as CEO