Accenture Interactive Recognized as IBM Watson Customer Engagement Partner of the Year 2019

Accenture has been recognized by IBM as a top-performing global partner at the 2019 IBM Beacon Awards ceremony, held recently in San Francisco. For the second year in a row, Accenture Interactive was recognized as the IBM Watson Customer Engagement Partner of the Year.

“Winning this award two consecutive years is a testament to our ongoing commitment to help our clients create and deliver the best customer experiences – meaningful experiences that improve people’s lives”

The award highlights Accenture Interactive’s ability to deliver extraordinary commerce experiences across all customer touchpoints on a flexible, scalable platform that puts control over experience and commerce in the hands of the business teams.

Each year, the IBM Beacon Awards program recognizes IBM Business Partners that deliver exceptional solutions to drive business value and transform the way clients and industries operate.

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“Winning this award two consecutive years is a testament to our ongoing commitment to help our clients create and deliver the best customer experiences – meaningful experiences that improve people’s lives,” said Glen Hartman, head of Accenture Interactive, North America. “Our proven track record of leveraging customer data with Watson Customer Engagement is generating highly personalized and relevant experiences for consumers and ultimately driving overall sales results for today’s leading brands.”

Accenture Interactive and IBM Watson are leading the way in helping clients extract more value from their data, deliver personalized experiences, enrich interactions, recommend with confidence and preempt any disruptions by leveraging the power of IBM Watson to deliver superior customer and business experiences.

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For 20+ years, Accenture has been a proud partner with IBM. With more than 45,000 trained IBM practitioners across nine delivery centers, Accenture Technology and Accenture Interactive are leading the Watson Commerce evolution to V9 of the Watson Customer Engagement platform.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

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