Alchemer Raises Commitment to Security and Privacy, Completes SOC 2® Type 2 Examination

Global leader in survey, customer experience, and VoC technology completes rigorous audit demonstrating commitment to security, privacy, and regulatory compliance

Alchemer (formerly SurveyGizmo) – a global leader in Customer Experience (CX) and Voice-of-the-Customer (VoC) technology – announced today the successful completion of its Service Organization Control (SOC) 2 Type 2 examination, which demonstrates compliance with the leading industry standards for managing enterprise data. Alchemer requested this voluntary audit to further affirm its long-standing commitment to information and data security and privacy practices, ensuring policies, procedures and operations not only meet, but exceed the industry standards for security, availability, and confidentiality.

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“Alchemer has long been at the forefront of ensuring data security and privacy, and we will continue to invest heavily in fiercely safeguarding customer data.”

“Collecting and managing customer data is our core business. Completing the SOC 2 Type 2 examination demonstrates that we are taking the required steps to protect our customers’ data,” said David Roberts, CEO of Alchemer. “Alchemer has long been at the forefront of ensuring data security and privacy, and we will continue to invest heavily in fiercely safeguarding customer data.”

In 2019, Alchemer completed a SOC 2 Type 1 examination. The SOC 2 standard validates that systems are established to manage the security, availability, processing integrity, confidentiality, and privacy of customer data. Alchemer’s data centers are now all SOC 1 (financial systems), SOC 2 (information systems), and SOC 3 (business systems) certified.

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