Seasoned IT leader drives acceleration in digital CX, automation and analytics following retirement of Steve Phillips
Alorica Inc., a global leader in customer experience (CX) solutions, announced the addition of Mike Clifton as Executive Vice President and Chief Information Officer (CIO). Clifton assumes responsibility for the company’s global information technology (IT) organization and initiatives, overseeing the design and delivery of digital technologies and strategies for Alorica’s continued success.
“Mike is a proven leader in digitization with a passion for innovation and creating solutions that drive results for clients,” said Andy Lee, Chief Executive Officer of Alorica. “With a breadth of experience across IT, operations and sales, he will play a key role in advancing Alorica’s mission to transform the next generation of omnichannel customer experiences.”
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“With a breadth of experience across IT, operations and sales, he will play a key role in advancing Alorica’s mission to transform the next generation of omnichannel customer experiences.”
Clifton has over 30 years of experience in software, technology, operations and sales, having held CIO and CISO titles at numerous companies. He joins Alorica from Cognizant, one of the world’s leading professional services companies, where he served as both CIO and Chief Innovation Technology Officer. In these roles, Clifton led global IT, operations and data, in which he oversaw the design and implementation of digitization strategies, IT organizational models, new market growth, and service-level management. Prior to Cognizant, Clifton held C-level positions at Federal Home Loan Bank of Boston, Hanover Insurance Group, Nobilis Software and others.
“If customer loyalty reflects a brand’s health, then CX management is the lifeblood of every corporate enterprise,” commented Clifton. “Alorica is known for innovating digital-first CX strategies and modernizing the customer journey across industries. As the company continues to expand, I could not be more thrilled to join the team.”
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Clifton succeeds outgoing Executive Vice President and Chief Information Officer Steve Phillips, who joined Alorica in 2018. Phillips brought a combination of strategic technology leadership and operational discipline during his time with the company and led the transformation of Alorica’s IT organization into a strategic asset for both the company and its clients.
“Under Steve’s leadership, Alorica made significant progress enhancing our security posture, aligning our business and clients’ interests, and bringing forward new technology solutions that matter to our clients,” added Lee. “We are grateful for his many contributions and wish him the best in his well-deserved retirement.”
“It has been an honor to lead Alorica’s IT organization for the last three years,” said Phillips. “Alorica is dedicated to delivering world-class CX solutions and it’s been inspiring to see the progress made by the Alorica team over the last few years to advance our IT platforms to deliver against that mission. Mike is the ideal successor to continue that advancement.”