Atento Is Recognized as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO

PRNewswire

February 17, 2021

The report by Gartner evaluates companies based on their completeness of vision and ability to execute

Atento, one of the five largest global providers of customer relationship management and business process outsourcing services (CRM/BPO) and market leader in Latin America, announced its position as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO.

The 2021 Gartner Magic Quadrant for Customer Service BPO1 evaluates CS outsourcing. At this key moment, the report can provide an opportunity to differentiate between suppliers in a market that is constantly evolving. The report has evaluated 19 suppliers, taking into account their completeness of vision and ability to execute. “At Atento we are very proud to be recognized by Gartner as a leader in this market. We believe that this undoubtedly helps to highlight the work we do for our customers at all times, including this very unusual year“, said Carlos López Abadía, Atento’s CEO.

Marketing Technology News: Pandemic-Era Consumers Love Apps But Have Security Concerns

Gartner’s opinions are a reference for companies around the world when both considering and selecting CS BPO providers for contact center customer management. The core capabilities of a CS BPO provider include: Global operations, industry expertise, digital services, agent-assisted services, technology expertise, client and project management expertise, business process management expertise, innovation and thought leadership.

Marketing Technology News: Foursquare Appoints Gina Loften, Microsoft US CTO, to Foursquare Board of Directors

“We feel that this recognition helps us to continue our work to transform the way companies manage their relationships with consumers through solutions that increase business efficiency and generate greater customer satisfaction. Customer experience is clearly a competitive advantage in today’s increasingly digital world and is responsible for a company’s growing and sustained reputation,” adds López-Abadía.

Marketing Technology News: Basis by Centro Integrates with AdsWizz for Programmatic Audio Advertising

PRNewswire

PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to- end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions.