New Leader Brings Nearly Three Decades of Expertise and a Passion for Customer Experience
Comcast announced Rodrigo Lopez is the new leader for the company’s Washington region. In this role, Lopez will manage all of Comcast’s business throughout the state, where the company serves more than 1.6 million residential and business customers across 200 communities, and employs more than 4,500 people. He replaces Amy Lynch, who is the new leader for the Comcast Mountain West region, which spans Colorado, New Mexico, Utah, Tucson, AZ and parts of Idaho.
“I am honored to lead Washington state, a region with a strong reputation for innovation, community impact and great customer service”
Lopez is stepping in to lead one of Comcast’s strongest markets in the country. He brings a passion for exceptional customer service and a drive for building a beloved brand to this new leadership role. Lopez will be based in Comcast’s Washington Headquarters in Lynnwood, and will report to Rich Jennings, the Senior Vice President of Field Operations for Comcast’s West Division.
“I am honored to lead Washington state, a region with a strong reputation for innovation, community impact and great customer service,” said Lopez. “By working together and thoughtfully growing our business here, we will continue to have a positive, lasting impact on this market and the unique and diverse communities, groups and people we serve across the state.”
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Lopez has 26 years of leadership experience with Comcast. He has been named to Cablefax Magazine’s Top 100 Regional Power Players, and he has been named one of the most influential minority executives in the industry for the last three years.
Before this role, Lopez was the Regional Senior Vice President of Comcast’s Oregon and South West Washington Region, where he was responsible for managing 1,600 employees and overseeing the wellbeing of more than 600,000 customers. He held this leadership role for seven years. During that time he was able to change the culture of the Oregon and South West Washington market by creating a renewed focus on customers and an accountability for putting them first.
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Prior to that, Lopez worked as Regional Vice President of Comcast’s Mountain Region in Salt Lake City. He also worked as Vice President of Finance for Comcast’s California Region and held finance jobs in Seattle, Delaware and Utah over his nearly 30-year career at Comcast. He has moved eight times and held 13 different jobs starting as a Customer Account Executive working in the Orange County, California Call Center.
“We are thrilled to have an expert like Rodrigo, who understands the unique needs of Washington residents and employees, now leading the region,” said Jennings. “He is a talented leader who has a passion for customer service and engaging with the local communities we serve. All of this, combined with his deep experience in the market, and particularly the Pacific Northwest, makes him an ideal fit to help build on the successes Comcast has had in Washington state.”