AI-powered search, personalization and recommendations now available directly inside ServiceNow

Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, announced that Coveo for ServiceNow has been certified as part of the ServiceNow Built on Now™ program.

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Driven by AI, Coveo for ServiceNow helps to create interactions and search results that are tailored to the needs of users, which can directly affect speed to resolution for customers and employees alike. Coveo for ServiceNow has met the high standards of the ServiceNow Built on Now™ program, an application monetization framework designed to recognize partners with proven ServiceNow expertise that creates value for customers across industries.

Using Artificial Intelligence (AI) and Machine Learning (ML), Coveo extends the ServiceNow platform by surfacing virtually any content, including off-platform, and helps to stitch together the user journey, learning from every interaction to make the next one more relevant.

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Relevant content resides virtually everywhere. However, with such an array of disparate sources, it can often be difficult to know where to go to find certain content. Coveo securely indexes almost any cloud and on-premise source with pre-built and maintained connectors. This means customers, employees, and agents can easily access the most relevant content without ever leaving the ServiceNow Now Platform.

“Our work with ServiceNow helps to ensure that every interaction counts. ServiceNow allows users to deeply digitize and integrate workflows and Coveo allows users to broadly combine application content sources with contextually-driven recommendations and purpose-built AI to power the intelligent experiences that we believe employees have come to expect,” said Marie-Michele Caron, SVP of Alliances and Channel at Coveo.