eGain Corporation , a leading cloud platform provider for customer engagement automation, announced that CEO Ashu Roy will deliver a keynote at the KMWorld Connect Conference 2021 on the missing ingredient in digital transformation of customer engagement.

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At the keynote, Mr. Roy, along with a senior IT leader from one of eGain’s federal agency partners, will discuss the importance of knowledge and how it is a foundational requirement for success in digital transformation initiatives.

A Diamond Sponsor at the conference, eGain will also showcase its rich capabilities for knowledge-powered digital customer engagement, discuss best practices, and share at-scale client success stories at its booth.

Keynote details

Title: Knowledge Hub—The Secret Ingredient in Digital Transformation of Customer Engagement
Date: November 16, 2021
Time: 11:45 am EST

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Our knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.