Glassbox customers can now benefit from real-time session replay directly in Salesforce, whilst accessing previously untapped level of insights

Glassbox announced it has launched its Digital Experience Orchestration and big data analytics solution on Salesforce AppExchange, empowering customers to revolutionize the way customer service departments handle customer queries and complaints.

Built on the Salesforce Platform, Glassbox is currently available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FOzZGUA1

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With this first use case being released, customers’ service agents can benefit from both real-time and historical session replays from web and mobile devices, being able to identify immediately the nature of the queries they receive and how to address them.

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Comments on the News

• “Many of Glassbox’s key customers are already using Salesforce, so this integration has been one of our key priorities this year as we continue to significantly scale-up the business,” said Yoav Schreiber, COO at Glassbox. “We are working to deploy additional use cases that will significantly help global enterprises manage their digital customers.”
• “Glassbox is a welcome addition to AppExchange, as they power digital transformation for customers by empowering enterprises to handle queries effectively,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success.”

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