LiveVox U-Series Offering Pushes Deeper into Digital Engagement

LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).

“Today’s consumer wants options, convenience, and personalization”

Founded in 2014, Teckst is an innovative messaging solution providing integrated tools for business communication. The company is recognized for its pioneering technology and agent-friendly experience. Together, LiveVox and Teckst will offer a comprehensive customer engagement hub for integrating business processes and the flow of communication between consumers and the enterprise.

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While voice remains the dominant channel for consumer communications, enterprises are recognizing that their customers are increasingly seeking to reach them (and be reached) via the messaging channels of their choice, and frequently on more than one channel. With a growing mobile-first consumer base, brands must meet the challenge and seize the opportunity of engaging with consumers across all available channels. The Teckst acquisition continues LiveVox’s commitment to growing its U-Series tools, which offer an incremental path for enterprises and contact centers to evolve their operations from primarily voice-based strategies to ROI-driven digital engagement. By adopting the U-Series offering, enterprises can significantly lower the barriers to incorporating new ways of reaching their consumers while maintaining awareness of who those consumers are throughout the entire journey.

The LiveVox–Teckst merger will help businesses incorporate messaging into their overall omnichannel engagement strategy by delivering a rich two-way messaging solution that harnesses data for personalized and contextual interactions. LiveVox’s growing omnichannel offering empowers its enterprise clients to target, acquire, retain, understand, communicate, and collaborate with their customers within a single pane of glass.

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“Today’s consumer wants options, convenience, and personalization,” said LiveVox’s Co-Founder and CEO, Louis Summe. “Messaging is proving to be an increasingly critical component to delivering on these objectives. LiveVox is the unifying piece making that a reality for businesses. Messaging will be the driving force behind the next wave of change, enabling best-of-breed omnichannel communication customer engagement.”

“We are thrilled to join the LiveVox family,” said Josh Rochlin, CEO of Teckst. “LiveVox’s focus on making omnichannel engagement easy for businesses aligns with Teckst’s mission to simplify contextual human-to-human messaging between brands and their customers. Joining Teckst’s mobile messaging functionality with LiveVox’s holistic omnichannel ecosystem will provide the market with a simplified path to digital transformation. We are particularly attracted to LiveVox’s suite of compliance tools that will help assure our clients and their customers that their communication is being handled securely and in accordance with all regulatory requirements. Together we will create an industry standard for intelligent messaging and deliver the scale and reliability enterprises demand.”

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