OneShield Partners with Industry Leading Digital Experience Platform Airkit Elevating CX Capabilities

OneShield has announced a new strategic partnership with Airkit Inc., a market-leading digital experience platform that will further enrich the customer interaction capabilities of OneShield’s enterprise cloud and Saas-based technology platforms.

“Airkit’s low-code approach to integrating back-office systems, databases & APIs, orchestrating workflows and building front-end interactions across customer communication channels was a natural fit for OneShield’s ecosystem-enabled technology platforms,” says Kim Cook, OneShield’s Vice President of Partnerships. “We are very excited by the possibilities Airkit’s technology offers our clients in developing custom apps and self-serve options that can be fully integrated with our suite of products.” Airkit’s templated insurance solutions give OneShield clients the capability to implement applications that unify customer data into a seamless journey across web, messaging, chat, email, and voice channels—elevating to live agents when needed. For OneShield clients, internal teams can build simple to complex omnichannel applications up to 20 times faster with building blocks purpose–built for customer experience.

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“Integrating with Airkit offers OneShield’s clients the ability to create a seamless omnichannel journey and enhanced CX.”

“We like to say that Airkit is the connective tissue within a business environment that helps improve the flow of information across backend systems and deliver effortless customer interactions,” says Dinesh Shenoy, Airkit’s Head of Insurance Solutions. “OneShield’s technology is perfectly suited to leverage our tools, and their implementation team is highly skilled to assist their clients with this product offering.”

OneShield platforms are designed to give insurers functionality for handling the full lifecycle of policy administration from portals, policy management (quoting, binding, and servicing), billing (invoicing through to payment), and claims administration, including extensive reporting and analysis.

“This partnership with Airkit is part of a continuing initiative to build out our partner ecosystem with the leading technology players,” adds Cook. “Our goal is to provide a broad selection of pre-built integrations giving our clients every market advantage possible.”

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