Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from Milsoft (Customer Experience Management), Zoom (Unified Communications), OneTrust (Privacy and Regulations), eTargetMedia (Email Marketing), to Lightspeed (E-Commerce and Mobile Commerce).

Milsoft Expands Its Relationship with SugarCRM to Deliver on Customer Experience for Utilities

SugarCRM Inc., the innovator of time-aware CX, announced that Milsoft Utility Solutions, a utility software solution provider to more than 1,100 utilities, consultants, universities, and research labs, is expanding its relationship with Sugar to leverage a unified CRM and Service platform to better serve customer needs. Based in Abilene, Texas with facilities in Florida and Missouri, Milsoft develops, sells and supports an industry-leading Engineering and Operations (E&O) System for electric utility planning, analysis, operations, and management, as well as popular software for Interactive Voice Recognition (IVR), Customer Information and Workforce Management systems for the broader municipal and service markets.

Zoom Reaches 1 Million Zoom Phone Seats

Zoom Video Communications, Inc. announced that it has sold one million Zoom Phone seats shortly before it reached the two-year anniversary of the product’s general availability. This impressive growth illustrates the value Zoom Phone brings to customers with its strong service performance, reliability, security, enterprise-grade features, seamless integrations, and simplified pricing model.

OneTrust Launches Vendorpedia Questionnaire Response Automation

OneTrust launched the OneTrust Vendorpedia™ Questionnaire Response Automation™ solution to help organizations automatically answer incoming security, privacy, and due diligence questionnaires from their customers. The Questionnaire Response Automation technology works for any questionnaire – regardless of industry-standard or framework – as well as one-off, custom questionnaires.

eTargetMedia Launches Display Ads Retargeting Solution to Complement Precision Targeted Email Marketing Campaigns

eTargetMedia, a leading provider of Email Lists, Postal Lists, Data Append and Creative Solutions has launched their new display ads retargeting solution which will help marketers maximize results on eTargetMedia’s precision targeted email marketing campaigns. eTargetMedia offers one of the most comprehensive email marketing solutions in the industry with top-notch list hygiene methods that ensure the highest quality data available.

Lightspeed Revolutionizes Supply Chain of Independent Retailers with Launch of Supplier Network

Lightspeed, a leading provider of cloud-based, omnichannel commerce platforms, announced the initial availability of the Lightspeed Supplier Network for North American retailers. The launch of the fully integrated stock ordering solution transforms supply chain management for SMBs, democratizing access to the strategic inventory visibility once reserved predominantly for enterprise retail and eCommerce giants as the global COVID-19 pandemic continues to place pressure on supply chains in 2021.

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