Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

MTS Staff Writer

August 20, 2020

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from SupportLogic (Customer Support), Contentstack (Content), unitQ (Customer Service), 366 Degrees (Marketing Automation), and Onica (Customer Experience).

SupportLogic Raises $12 Million to Accelerate Its Intelligent Support Platform

SupportLogic, the world’s first intelligent support platform for customer support/success teams, announced that it has raised $12 million of seed and Series A funding, led by Sorenson Ventures. This latest series A round will help the company drive it’s a market expansion and fuel customer acquisition efforts.

Contentstack Launches New Partner Program to Enable Ecosystem of Change Agents for Digital Transformation

Contentstack, the leading Content Experience Platform (CXP), announced the launch of the Catalysts partner program as a major boost to its ecosystem of industry-leading technology and service providers to accelerate digital experience innovation. Catalysts advance the use of a microservices-based, API-first, cloud-native SaaS, headless (MACH) architecture, bringing award-winning technology, best practices, and a proven methodology for delivering exceptional digital omnichannel engagement.

Drive Product Quality and Revenue from User Feedback with unitQ’s Zendesk Integration

unitQ, the real-time solution for staying on top of product quality across all platforms, announces the availability of its new Zendesk integration to manage support tickets. unitQ turns a company’s Zendesk tickets into a source of growth by automatically extracting quality issues reported by users and reporting the data in a dashboard called unitQ Monitor. Companies on Zendesk already using unitQ Monitor have seen a 20% improvement in product quality during the first 30 days.

366 Degrees Introduces a Multiple Domain Feature to Enable Smarter Brand and Product Management

366 Degrees, a full-scale marketing automation software, is excited to introduce a new multiple domain feature that helps businesses owning several brands or products to manage marketing activities for each domain separately.

Onica, a Rackspace Technology Company, Introduces Contact Center Intelligence Solution Built on Amazon Web Services

Onica, a Rackspace Technology company and Premier Consulting Partner in the Amazon Web Services (AWS) Partner Network (APN) and audited AWS Managed Service Provider, launched its new Contact Center Intelligence (CCI) Post-Call Analytics solution built on AWS. The solution, built on a serverless analytics platform using Amazon Comprehend and Amazon Transcribe, is designed to simplify and accelerate time to insight on customer calls.

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MTS Staff Writer

MarTech Series (MTS) is a business publication dedicated to helping marketers get more from marketing technology through in-depth journalism, expert author blogs and research reports.

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