Facebook integration with Calix Marketing Cloud puts high marketing ROI front and center with a single, built-in performance dashboard that automates campaigns from segmentation to execution to results—making it easy for broadband providers to upsell existing subscribers, attract new ones at scale, and grow the value of every dollar invested in Facebook marketing

Calix, Inc. launched the seamless integration of Calix Marketing Cloud with Facebook, Inc., the world’s largest and most influential social media platform. This latest enhancement to the Revenue EDGE solution will further enable broadband service providers (BSPs) of any size to quickly and easily improve their marketing return on investment (ROI) by automating marketing workflows and infusing them with the intelligence to successfully segment, target, execute, and measure omnichannel marketing campaign performance in a fully integrated fashion. As the second in a series of planned integrations with major social media and marketing technology platforms (the first was Mailchimp), the Facebook integration underscores Calix’s deep commitment to deliver turnkey solutions to BSPs that help them excite subscribers and grow the value of their marketing operations.

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“Today’s announcement marks another leap forward in our journey to greatly simplify marketing for broadband marketers, who are eager to adopt the latest digital marketing strategies regardless of size”

The integration with the Facebook platform offers additional, out-of-the box marketing functionalities that enable BSPs to accomplish the following.

• Simplify new subscriber acquisition: By combining behavioral data from Marketing Cloud with deep and rich data from Facebook, marketers can create lookalike audience models based on subscriber-specific segments. These can help broadband providers attract, acquire, and excite new subscribers with value-added services that help drive key business results—such as average revenue per user (ARPU)—while enabling marketing teams to accomplish more within their existing marketing budgets.
• Automate marketing ROI: With automated workflows driving billing data, behavioral insights, and real-time marketing channel results and campaign performance directly into Marketing Cloud, marketers can quickly and easily calculate and assess the impact and ROI of their marketing spend on Facebook campaigns in real time. These help to uncover actionable insights that drive acquisition, cross-sell, and upsell, while also reducing churn, making it easier and more efficient to track, manage, and grow revenue. This eliminates the need to manually export audience spreadsheets and contact lists between Marketing Cloud and Facebook.
• Streamline campaign deployment: EDGE Enablement resources further simplify marketers’ go-to-market programs with ready-to-use and easily customizable Facebook campaign assets and collateral available in the Electronic Content Builder library and Market Activation Video Editor. Calix Premier Customer Success Service offerings, including updates to the Education Services curriculum for Revenue EDGE, help ensure that marketers are maximizing subscriber engagement and realizing value quickly with Facebook.

By tapping these collective capabilities, BSPs of all sizes and types can create a scalable, world-class marketing organization. With cost of acquisition at a fraction of what traditional marketing tactics cost, marketers can deploy impactful campaigns thanks to enriched, third-party audience data from Facebook, and then schedule and deploy automated, contextual campaigns across multiple channels. That means, for example, subscribers exceeding their usage limits can receive a triggered Mobile Notification upgrade offer from Marketing Cloud into the CommandIQ app while receiving an email via Mailchimp and viewing a targeted Facebook advertisement on their feed.

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“As avid Facebook marketers, we are eager to put the newest Calix Marketing Cloud integration into practice so that we can further simplify our marketing campaigns and realize additional value from these enhanced capabilities not just for us, but also for our clients,” said Dustin Schlaefli, director of customer engagement for Nex-Tech, a BSP headquartered in Kansas. “Data and automation have fundamentally transformed the face of marketing, making it daunting for even the most seasoned marketers to operationalize. Calix Marketing Cloud takes the incredible complexity of machine learning and intelligent automation and simplifies it, providing actionable insights in an easily digestible format. We are excited to leverage the combined powers of Marketing Cloud and Facebook to take our marketing campaigns to the next level.”

Calix Marketing Cloud is the only marketing platform purpose-built for the BSP marketer that uses contextual, behavioral data specific to the broadband industry. Marketing Cloud leverages built-in intelligence and machine learning to simplify processes and generate hyper-focused segments and audiences that enable relevant, targeted event-triggered communications that excite subscribers. Marketers can uncover actionable insights that increase campaign take rates and grow their business through acquisition, cross-sell, up-sell, and reduced churn.

“Today’s announcement marks another leap forward in our journey to greatly simplify marketing for broadband marketers, who are eager to adopt the latest digital marketing strategies regardless of size,” said Matt Collins, chief marketing officer at Calix. “The ability to integrate with Facebook, the world’s largest social media platform, and automate the end-to-end marketing process with Marketing Cloud allows even the smallest BSP to operate as if they employed a team of data scientists and social media experts thanks to our extraordinarily simple to operate yet sophisticated marketing technology platform. It enables BSPs, of all sizes, to leverage advanced real-time behavioral insights to market smarter and achieve incredible ROI to grow the value of every dollar they invest in marketing campaigns. We are thrilled to arm customers with this latest capability and look forward to adding more integrations in the months ahead.”

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