Under multi-country agreement, Amdocs will modernize Telefonica’s business support and operational support systems, deploying cloud-native operational support system modules on the public cloud to reduce costs and deliver faster time to market for new services, advanced digital capabilities and an improved customer experience in Argentina, Chile and Peru

Amdocs, a leading provider of software and services to communications and media companies, announced a strategic extension and expansion of its collaboration with Telefonica Hispanoamerica. Under the new multi-year agreement, Amdocs will modernize business support systems (BSS) and deploy modules of its cloud-native operational support system (OSS) on the public cloud at Telefonica Argentina, Telefonica Chile and Telefonica Peru.

The new cloud native OSS modules and BSS suite, operated under a managed services arrangement, will enable the three Telefonica entities to reduce costs through increased operational and delivery efficiencies, and drive improved business and operational key performance indicators (KPIs), providing Telefonica subscribers in these countries an enhanced digital customer experience, as well as serving enterprise customers with innovative new services.

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Amdocs will also enable Telefonica affiliates to drive business growth, increase time-to-market agility, and introduce operational efficiencies by implementing an ongoing Services Delivery Factory. Based on Amdocs’ advanced methodologies and new technologies, Telefonica can accelerate automation and continuously integrate in small development and operations cycles.

“Telefonica is committed to empowering its users in Hispanoamerica with customer-focused digital innovations, helping them enjoy a better tomorrow,” said Andrea Folgueiras, CTO at Telefonica. “We are pleased to strategically expand our collaboration with Amdocs to drive this digital transformation at our companies in Argentina, Chile and Peru, and be the first operator in the region to migrate OSS modules to the cloud.”

“We are delighted to significantly strengthen and expand our partnership with Telefonica, and we are delighted to support their vision of harnessing the latest technology innovations to deliver amazing customer experiences,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “We look forward to partnering with Telefonica as they drive their business to new heights in the growing Latin American market.”

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