Dialpad Inc., the industry leader in AI-powered communication and collaboration, is excited to announce its support of Austin FC. Dialpad is a proud corporate sponsor of the team in addition to helping the organization modernize its communications stack by migrating to Dialpad’s unified video, voice and contact center platform.
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“We are thrilled to support one of our local teams and have Austin FC as not only a partner, but a dedicated customer. We will be rooting them on throughout the season!”
With over 180 employees across three locations, Austin FC wanted a modern, cloud-based communications solution to support the fast-growing franchise. By switching to Dialpad, Austin FC can better support a team on the move, while keeping stadium operations — including ticket sales and customer outreach — up and running seamlessly, while moving its workforce to a hybrid-remote model.
“We were on the hunt for a new, modern phone system and after talking to several competitors, we felt like Dialpad was the only one that aligned with our goals as a company. We view ourselves as a startup, so being able to team up with a forward-thinking, innovative organization like Dialpad was key for us,” said Ryan Fannin, Vice President of Information Technologies at Austin FC. “Dialpad has been critical as we prepare for the opening of our brand-new stadium. We’ve built a best-in-class “Austin Authentic” experience for fans and at the heart of that is Dialpad, which helps keep our team connected from anywhere.”
Austin FC takes full advantage of Dialpad’s intelligent capabilities such as advanced analytics and Voice Intelligence (Vi™) to keep customers happy and employees engaged. Vi gives Austin FC the ability to analyze customer call and video meeting sentiment, transcribe conversations and implement real-time assist cards that provide agents with instant answers to customer queries. Combined with Dialpad’s analytics dashboard, Austin FC now has a single pane of glass from which they can extract insight from all internal and external conversations.
“Since the transition to Dialpad, our sales and customer support teams are empowered in ways we never imagined. New agents benefit from Dialpad’s real-time assist (RTA) capabilities which help guide them through conversations and answer customer questions quickly, dramatically decreasing their ramp-up time. Meanwhile, our sales leaders have all the data needed to manage and coach teams at their fingertips,” continued Fannin.
“With more than 20% of Dialpad’s workforce based in Austin, we had a home-field advantage when it came to Austin FC choosing a communications platform,” said Craig Walker, CEO and co-founder of Dialpad. “We are thrilled to support one of our local teams and have Austin FC as not only a partner, but a dedicated customer. We will be rooting them on throughout the season!”
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