Stack8 Announces Upcoming Major Release of SMACS Unified Communications Management Platform Designed to Manage, Automate and Control UC platforms

Stack8, North America’s leading provider of Unified Communications (UC) Solutions, announced that it will release version 7.0 of its renowned SMACS Unified Communications Management Platform (UCMP) in Q1 2021. The company’s highly regarded UCMP seamlessly integrates with UC platforms including Cisco and Microsoft with advanced integrations to 8×8, RingCentral and more on the near-term roadmap.

The major 7.0 release of the SMACS UCMP will debut new features and functionality offering advanced built-in business intelligence (BI) modules, unparalleled out-of-the-box processes to accelerate and simplify provisioning, and the ability to customize based entirely on individual process needs.

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The SMACS Unified Communications Management Platform will now be divided into three distinct and focused modules including SMACS Manage, SMACS Automate, and SMACS Control—all designed to align with specific UC business requirements:

• SMACS Manage will now enable users with little to no technical knowledge to address the majority of daily UC tasks—enabling seamless offloading of costly and redundant MACDs (Moves, Adds, Changes and Deletes) and daily management to the Help Desk—and providing a simple and highly intuitive interface to enable any provisioning in seconds.

• SMACS Automate will eliminate long and expensive development times for creating customized, automated workflows. Version 7.0 now enables users of any skill level to immediately implement out-of-the-box functionality and integrations; as well as create custom workflows in systems relating to HR, ITSM (ServiceNow) and more—reducing typical workflow from hours to mere seconds.

• SMACS Control will enable users to consolidate much-needed metrics from the entirety of their UC infrastructure into one centralized system. Furthermore, those metrics can then be consolidated and built to provide any number of custom reports and dashboards, resulting in instantaneous insight and control—and enabling cost reductions, the identification of adoption challenges and opportunities, compliance adherence and risk reduction, and the ability to make insightful business decisions that affect business success.

“From Cisco to Microsoft to RingCentral and so much more, UC has evolved to be a combination of any number of UC platforms and solutions,” commented Steven Karachinsky, Stack8’s CEO. “As companies continue using a myriad of UC solutions to address an ever-growing list of mission-critical business requirements, they require a UCMP that addresses all needs. Our latest major release of SMACS has been purpose-built to address a multitude of platforms and provide unparalleled UC functionality and insights across the entirety of infrastructure—making it simple for businesses to use technology so they can deliver on their promises.”

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Further to the upcoming release of SMACS 7.0, Stack8 continues to offer a comprehensive suite of Unified Communications Solutions including a comprehensive suite of UC professional services to help companies achieve immediate business goals; fully transparent, co-managed services for on-prem UC infrastructure; and a host of cloud Unified Communications services that address the totality of UC combined with the endless possibilities and power that only a robust cloud UC infrastructure can deliver.

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