Gartner Has Recognized LivePerson in Multiple Reports

LivePerson, a global leader in Conversational AI, today announced it has been named a Sample Vendor in the Gartner Hype Cycle for Customer Service and Support Technologies, July 2023. This marks the third consecutive year that LivePerson has been included as a Sample Vendor in this report. The company’s Hype Cycle reports share information about the promise of emerging technologies. A sample vendor is a company that provides a specific product or service that is relevant to a technology or innovation in the Gartner Hype Cycle.

In addition to being named a Sample Vendor in the Hype Cycle for Customer Service and Support Technologies for three consecutive years, Gartner also recognized LivePerson as a Representative Vendor in the “Market Guide for Speech Analytics Platforms” (March 2023). This report provides insights for customer service and support leaders on implementing speech analytics technology to enhance customer experiences.