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Druva Recognized as Leading Solution for Customer Experience with 88 NPS Score

Proactive support and passionate customer base helps Druva secure industry-leading certified score in recognition of customer service excellence Druva, Inc., the leader in Cloud Data Protection and Management, today announced the company has been recognized for its outstanding customer experience as Druva received an industry-leading certified NPS score of 88. In addition, the company was awarded the NorthFace ScoreBoard Award by the Customer Relationship Management Institute (CRMI) for the second consecutive year,…

Topbox Enterprise CX Analytics Unveils Alternative to NPS

Brand Experience Score measures organizational performance by analyzing everyday customer interactions Topbox, makers of enterprise customer experience analytics software, today announced Brand Experience Score (BXS)™, a new customer experience management metric that provides executives with enterprise-level visibility into the performance of customer-impacting areas of their business. BXS leverages Topbox’s core capabilities of aggregating and analyzing all voice and digital customer interactions to generate rolling,…

Throw out the NPS Playbook! Create a CX Strategy That Works

Net Promoter System (NPS) for measuring customer experience is no longer serving your brand The customer experience (CX) world is fundamentally changing. Customers are savvier, more demanding, and expect personalization and prompt attention. Because they’re exposed to a broader range of products and services from a variety of businesses, they have every opportunity to shop around. But businesses can survive and thrive in this environment by listening to customers, understanding their experience and responding quickly to…

Bain & Company Launches NPS Prism, a New Business to Help Companies Create Game-Changing Customer Experiences

For the First Time, Companies Can See How They Rank Against Industry Peers on Specific Customer Episodes and Discover What It Will Take to Improve Their Competitive Position Bain & Company has launched NPS Prism, a new business aimed at helping companies uncover actionable insights that they can use to create game-changing episodes along the customer journey.  NPS Prism addresses a crucial problem for business leaders: the lack of reliable, high quality Net Promoter Score benchmarks for gauging competitive performance…

CallMiner Achieves Another Record Net Promoter Score (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement

CallMiner Dedication to Customer Satisfaction Through Training, Support, and Community for Customer Engagement Analytics Professionals Reflected in Highest NNP Score to Date CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that its 2018 Net Promoter Score set another company record at 59, beating the 2017 record of 51. The rating marks the third consecutive year of NPS improvement for CallMiner. Net Promoter Score is a standard metric that is calculated based…

Sibyl™ NPS® Software Platform for B2B Customer Experience Launched

Marketers can now manage their brand reputation with better effectiveness than ever before.  Signet Research, Inc., a leading New Jersey-based marketing research firm specializing in media research, introduced the Net Promoter Score (NPS®) software called Sibyl™ for B2B businesses, media companies and brand marketers. Sibyl™ is designed to provide media companies with critical sagacity on how their brands and services are faring among the customers. It will help B2B marketers optimize their campaigns to retain and expand…

Hawksoft Partners With Rocket Referrals To Automate Maintaining Relationships With Insureds

Agencies can automate activities that nurture long-term relationships with insureds, such as welcome letters, engaging at-risk clients, online review collection, and NPS® surveys Successful independent agencies know that their best source of new business is their existing clients. This is a philosophy shared between HawkSoft and Iowa-based Rocket Referrals, a leader in managing and automating communications with insureds. Today, both companies are excited to announce that the Rocket Referrals suite of communication …

Vision Critical Secures US$20 Million in Growth Funding from Vistara Capital Partners

Investment to accelerate the next stage of rapid CXM growth Vision Critical, a continuous customer insights solution provider, has received US$20 million in growth debt from Vistara Capital Partners. The investment will expedite Vision Critical's aggressive growth strategy and ambitious roadmap centered around delivering a market-leading Customer Experience Management (CXM) and insights platform. "As customer retention becomes even more imperative in today's dynamic environment, Vision Critical's ability to allow…

MFour and TPS Engage Announce Partnership to Enhance ROI Tracking in Digital Out of Home

Gone are the days when Out Of Home was unmeasurable. Technology that pioneered the digital advertising boom has been adapted by traditional channels like OOH. More specifically, Digital Out of Home (DOOH), that now allows micro-buying and dynamic ads, features that were unheard of only a decade ago. Companies like MFour take the stakes even higher, allowing you to create audiences of exposed vs unexposed customers and track the impact of DOOH even further than sales or impressions. Put together with tools that enable…

AirAsia India launches the ‘RedSmart’ App

AirAsia India launched an aviation analytics app that helps enhance the operational efficiency of the airline by monitoring and helping manage aircraft turnaround between flights with data analytics in real time. The digital launch had Mr. Sunil Bhaskaran, MD & CEO, AirAsia India, Mr. Shankar Narayanan, President and Global Head Retail, CPG, Travel and Hospitality, Tata Consultancy Services, along with other senior management officials from AirAsia and TCS come together for the occasion. AirAsia India and TCS…

Pure Storage Recognized as a Leader in Enterprise Flash Array Storage and Object Storage Categories

FlashArray and FlashBlade Earn Top Rated Awards From TrustRadius Pure Storage, the IT pioneer that delivers storage as a service in a multicloud world, announced that TrustRadius has recognized both FlashArrayTM and FlashBladeTM as 2020 Top Rated Award winners. With a combined average trScore of 9/10 and more than 350 verified customer reviews and ratings, FlashArray won in the Enterprise Flash Array Storage category and FlashBlade won in the Object Storage category. Marketing Technology News: Zoom Hires Jason Lee as…

Omniconvert Is Launching REVEAL, the First Customer Value Optimization Software Available to Shopify Merchants

Shopify Merchants Can Now Become Customer-Centric: REVEAL, by Omniconvert, is now available in the Shopify AppStore According to the Harvard Business Review, "Acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one. Increasing customer retention rates by 5% mean an increase in profits by 25% to 95%." REVEAL is a Customer Value Optimization (CVO) tool that serves as a unique source of truth about the customers of online retailers. They can understand their best and worst…

3 Unexpected Business Benefits from an Excellent Customer Experience

As a CEO, a million things command my attention every day. Hiring great people, keeping an eye on the market, looking ahead for potential challenges, managing finances, reporting to the board...but in spite of all of the day-to-day tasks, customers are always top of mind. How to deliver a great customer experience is increasingly a hot talking point for many companies, but unfortunately, many companies still don’t understand “why” CX is so important. A great customer experience is the largest and most efficient growth…

GoExpedi Launches Management Control Center, a Digital Supply Chain Solution for the Energy Industry

Industrial procurement solutions provider rolls out new SaaS offering, providing powerful management capabilities that enable and accelerate digital supply chain transformation for the energy industry GoExpedi, an innovative e-commerce, supply chain and analytics company that is reinventing procurement for industrial and energy MRO (maintenance, repair and operations), announced the rollout of its Management Control Center (MCC) – a new software-as-a-service (SaaS) offering providing powerful management capabilities that…

Zoomin Named a “Cool Vendor” by Gartner

Leading Analyst Firm Selects Innovative Companies in CRM Customer Service & Support Zoomin, a leading provider of knowledge orchestration technology backed by Bessemer Venture Partners and Salesforce Ventures, today announced it was named a Cool Vendor in Gartner’s 2020 Cool Vendors in CRM Customer Service & Support report. The report evaluates interesting vendors that offer innovative uses of technology in a bid to create great customer service. As Gartner’s report points out, "The message is becoming clearer: to…

New Verint Research Shows Which Banks Deliver on Customer Experience During Pandemic

Digital and Online Banks Lead the Verint Experience Index, Earning Top CSAT and NPS Scores, in the Midst of Physical Distancing, Financial Upheaval Consumer banking behaviors have changed radically as a result of the COVID-19 pandemic. The findings of new research announced by Verint Systems Inc., The Customer Engagement Company, show which banks have maintained and even improved customer satisfaction during a time of market disruption. Marketing Technology News: Leading Contextual Advertising Company Media.net Joins IAB…

Pointillist Cited as a Leader in Journey Orchestration Platforms by Independent Research Firm

Pointillist received the highest score possible in the Strategy criterion and for 11 out of 21 Current Offering criteria Pointillist, an award-winning provider of customer journey analytics software, announced that Forrester Research has named it as a Leader in The Forrester Wave: Journey Orchestration Platforms, Q2 2020. The Pointillist Customer Journey Analytics platform supports a comprehensive approach to customer journey management. By aggregating customer data from any source, Pointillist enables CX, analytics,…

Servion Expands its Contact Center and Collaboration Expertise in UK with New Cisco Certifications

Servion has completed several Cisco certifications and is now uniquely positioned to sell, install, and manage Cisco CX Cloud and On-Prem solutions in United Kingdom Servion Global Solutions (Servion), a leading Contact Center and Digital Customer Experience (CX) solution provider announced today it has achieved Cisco CMSP Master Certified Partner Status in United Kingdom, placing it among a select group of partners that can sell, install and manage Cisco Contact Center and Collaboration solutions in United Kingdom.…

ListenFirst Brand Reputation Index Recognized by SIIA as Best Emerging Technology

ListenFirst Brand Reputation Index Earns Prestigious Industry Recognition ListenFirst, the most comprehensive enterprise social analytics solution, today announced that the ListenFirst Brand Reputation Index has been named the Best Emerging Technology of 2020 as part of the annual SIIA CODiE Awards. The prestigious CODiE Awards recognize the companies producing the most innovative business technology products across the country, and around the world. Marketing Technology News: Programmatic Job Advertising Leader Joveo…

Rubrik Ushers in New Era of the Data-Forward Enterprise at FORWARD Digital Summit

Premier virtual summit of cloud data management professionals featuring customers such as Allstate, Home Depot, Analog Devices, Pillsbury Winthrop Shaw Pittman Breakthrough cloud innovations announced at FORWARD, including Polaris Google Cloud Platform Protection, Amazon Relational Database Service (Amazon RDS) Protection, and Microsoft 365 OneDrive Protection Rubrik, the Cloud Data Management Company, today welcomed over 7,500 registered attendees from 81 countries to the premier virtual summit of cloud data…