Highest overall rankings voted by customers highlights Coveo’s commitment to customer success

Coveo , a leader in AI-powered relevance platforms that transform search, recommendations, personalization, and merchandising within digital experiences, announced it has been recognized as a champion in the 2023 Enterprise Search Data Quadrant from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group. The data in the report is collected from real end users, providing a comprehensive evaluation of popular products in the Enterprise Search market to create a holistic, unbiased view that helps prospective purchasers make better decisions.

For a consecutive year, SoftwareReviews named Coveo the leader after achieving a 8.9 composite satisfaction score, which averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. Coveo also received the highest Net Emotional Footprint score of +95, which measures user emotional response ratings of the vendor in categories such as trustworthiness, respectfulness, and fairness. Coveo also ranked the highest in Overall Vendor Capability Satisfaction (82%), Overall Product Feature Satisfaction (87%), and most likely to recommend (91%).

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The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software provider in the Data Quadrant indicates its relative ranking as well as its categorization. The data published is collected from real end users and meticulously verified.

“We’re honored to be recognized for the second time as a champion in the 2023 Enterprise Search market, earning the highest position in the Data Quadrant,” said Louis Têtu, Chairman and CEO at Coveo. “What sets this report out from other analyst reports is that it is based on objective feedback from real customers. This is a testament to our dedication to customer success, and delivering business value and strong ROI for our customers. We’re incredibly humbled to receive such positive feedback. Thank you to all involved.”

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