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Small Business CRM, Daylite, Named Niche High Performer for Winter 2020 by G2.com, Inc.

Daylite has been named a Niche High Performer for Winter 2020 by G2. G2’s Small-Business Grid® Report for CRM for Winter 2020 highlights Daylite as a CRM and Project Management App With Favourable Reviews Marketcircle announced that its award-winning small business CRM, Daylite, has been named a Niche High Performer for Winter 2020 by G2.com, Inc. G2 is the world’s largest technology marketplace made for businesses to find, review, and manage the tech they need to take their business further. Daylite has been named a Niche…

“CRM Is Not Enough,” Say Leading Independent Software Companies

Over 200 Companies Unite to Launch the Platform of Independents, a Group Pledging to Liberate Data From the Limitations of Traditional CRM Suites and Allow Businesses to Build Customized Technology Stacks That Fit Their Needs In a declaration published in The Wall Street Journal, over 200 companies united to declare that Customer Relationship Management (CRM) systems are no longer enough for the digital era. The Platform of Independents is led by Segment and a group of nine other independent software companies, united…

SugarCRM Launches Renewals Console, a Game-Changer for Subscription-Based Businesses

Company Continues to Lead the Industry with Groundbreaking Innovations in Winter ‘20 Release SugarCRM Inc., the company that enables organizations to create customers for life, announced its Winter ‘20 release, showcasing a new renewals console, along with additional features designed to improve the lead funnel, increase renewal rates for recurring revenue models, and optimize first-response resolution rates inside customer support centers. “The Renewals Console can have an immediate impact on the bottom line, automating…

Continuity Programs Announces SMS Text Messaging Functionality Inside Mortgage CRM

New Integration Allows Loan Officers to Send SMS Text Messages to Contacts Through MMyCRMDashboard Continuity Programs, Inc. is pleased to announce a new software feature. Continuity Programs connected its mortgage CRM software with Twilio's communication platform. This technology integration enables users of MyCRMDashboard to create conversations with their prospects, customers and referral partners through SMS. "This addition to MyCRMDashboard has the potential to allow loan officers to scale their SMS outreach to…

India to Become US$2.3 Billion Revenue Market for CRM Offerings in 2023, Says GlobalData

The overall spending on customer relationship management (CRM) in India is set to reach about US$2.3bn in 2023, says GlobalData, a leading data and analyst firm. According to GlobalData’s Market Opportunity Forecasts Model, the spending on CRM BPO services will account for a major portion (three-fourths) of the revenue while CRM applications will account for the remaining in 2023. China and Japan will be the only countries ahead of India in terms of the potential overall CRM revenue with their overall revenue estimated…

Mobile CRM and Its Role in SMB Growth

The migration of a major chunk of population from desktops to mobiles has been a prevalent trend in recent times and brings in new opportunities for the growth of small and medium businesses (SMB). SMBs have a better chance of competing and winning against large businesses in their respective domains than ever before. This is primarily due to Customer Relation Management (CRM) strategies that make SMBs adapt to the changes in the marketplace at an unparalleled pace. CRM development, hence, has seen a huge surge in terms of…

Whatfix Identifies Digital Adoption Solutions (DAS) as Key to CRM Adoption, Increased Sales Productivity, and Total Cost Savings

Enterprises Report a Median Savings of $8.66 Million for Digital Adoption of Their CRM System Whatfix, the leader in Digital Adoption Solutions ("DAS"), revealed new data based on a survey of 500 US-based enterprises, that evaluated the current state of adoption of CRM systems. The survey found that 70 percent of enterprises believe that implementing a Digital Adoption Platform is the key to increased sales productivity and successful CRM adoption. On average, an enterprise reported a median savings of $8.66 million for…

US Real Estate Franchise Chooses Five9 for the Intelligent Cloud Contact Center’s CRM Integration

Five9, Inc., a leading provider of the intelligent cloud contact center, announced that a US nationwide real estate investor has chosen to replace its on premise contact center and move to the cloud with Five9. US Real Estate Franchise Chooses @Five9 for the Intelligent Cloud Contact Center’s CRM Integration The franchise provides services to homeowners who need to quickly sell their properties and are willing to take less money for them. More than 1,000 agents staff the inbound contact center to field calls from sellers…

Nimble Named Top 3 Most Popular Small Business CRM in Capterra’s Top 20 CRM Roundup

Over 1,300 Customer Reviews Launch Nimble CRM Into Top 3 Placement For Most Popular Customer Relationship Management Software Category Nimble, the Simple, Smart CRM for Office 365 and G Suite — announced that it has been named a Top 20 CRM software product by Capterra, a free online service that helps organizations find the right software. “We believe that CRM is about making it easy for small business teams and professionals to nurture relationships that grow their businesses, which is why we’re committed to building…

Capital Generation Partners Chooses SatuitCRM for Asset Management CRM Solutions

Satuit Technologies, Inc., a global leader in software solutions for Buy Side asset managers, is pleased to announce Capital Generation Partners has chosen SatuitCRM® for the firm’s Client Relationship Management (CRM) platform. “We are excited to have CapGen join our growing list of UK clients in the wealth and institutional sector. The initial implementation is completed and now we are working with the project team to drive adoption among members of the leadership team” Capital Generation Partners is an investment…

SugarCRM Reimagines the Future of Customer Experience

Groundbreaking Management of Time-Aware Data Allows Businesses to Rewind the Past and Forecast the Future to Better Engage with Customers SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, is driving the future of the industry as the only vendor providing customers a complete view of their data, both historical and forward-looking with its time-aware customer experience (CX) platform. The time-aware foundation is one-of-a-kind, recording, storing and making available all the…

Missouri State University Foundation Selects Ellucian CRM Advance Cloud-based Advancement Solution

SaaS Software Will Support a New Campaign Aimed at Improving the On-Campus Experience and Help Advance the University’s Public Affairs Mission and Empower Its Students Ellucian, the leading provider of software and services built to power higher education, announced that Missouri State University Foundation has selected Ellucian CRM Advance to help strengthen and extend engagement with alumni and supporters, and contribute to the fulfillment of the university’s mission. “We are thrilled to begin working with Missouri…

New Innovations Give Business Users Enhanced Flexibility in Veeva CRM

Veeva CRM Dynamic Attributes and Salesforce Lightning Business Apps for Veeva CRM improve team collaboration and productivity 2019 Veeva Commercial & Medical Summit, Europe-- Veeva Systems announced new capabilities that give business users greater flexibility in Veeva CRM for improved collaboration and productivity. Salesforce Lightning Business Apps for Veeva CRM will give users a personalized experience with functionality based on different roles and tasks. Veeva CRM Dynamic Attributes allows business users to…

Sealing Documents in CRM/ERP with Blockchain for Data Integrity

Connecting Software, a Provider of Synchronization and Integration Software and Cryptowerk, a Data Integrity Company Have Released a New Solution That Seals Documents in Standard Business Software Using Blockchain Technology Connecting Software, a provider of synchronization and integration software and Cryptowerk, a data integrity company have released a new solution that seals documents in standard business software. Smart Stamp Document Sealing with Blockchain Technology is a simple product add-on embedded in any…

‘Artificial Impact’: Only 12% of CRM Users Actually Use an AI-Based Tool

Research Finds That Three out of Four CRM Users Want More out of AI and Are Willing to Switch to Get It Freshworks Inc., the customer engagement software company, announced research that reveals broad dissatisfaction with the latest artificial intelligence (AI) and machine learning (ML) available in today's CRM solutions. The commissioned research, conducted by Dynata, found that only 12% of CRM users actually use a specific AI-based tool, and only 11% say AI in their CRM allows them to focus on high-value customers.…

Why You Should Be Syncing Your Marketing Tools and Your CRM

There is a strong likelihood that your Sales and Marketing departments run on dozens, if not hundreds, of software systems. In fact, according to the latest data from Netskope, the average Marketing department at an enterprise-level company uses more than 120 Cloud services. While some of the leading software tools share integrations, many industry-specific tools don't have the APIs and integrations needed to share data across an entire Marketing stack. For example, your Marketing Automation tool might believe a lead is…

Salesforce Announces Customer 360 Truth a Single Source of Truth for Every Customer Across the World’s #1 CRM

Customer 360 Truth Is a New Set of Capabilities That Allow Companies to Connect, Authenticate and Govern Customer Data and Identity Across Salesforce Salesforce, the global leader in CRM, introduced Customer 360 Truth, a new set of data and identity services that enable companies to build a single source of truth across all of their customer relationships. Customer 360 Truth connects data from across sales, service, marketing, commerce and more to create a single, universal Salesforce ID for each customer. All of a…

CMOs Asked for Voice Call Integration with CRM. Salesforce Delivers It with a Touch of AI.

Martech Leader Salesforce Announced Service Cloud Voice to Sync Voice Calls and Digital Channels into CRM Data Salesforce's latest product launch would put any Customer Success agent on a high. Salesforce customers can now leverage Salesforce CRM to harness voice call data and analytics for their marketing and sales campaigns. The new Cloud platform is laced with new-age capabilities, including AI recommendations, speech-to-text transcription, omni-channel Customer Intelligence connected to the Salesforce CRM.…

ZINFI Partners with SugarCRM to Launch Advanced, Fully Integrated CRM-PRM Solution

New solution allows enterprises to integrate partner systems of record and single sign-on, achieve seamless record flow and centralized reporting functions ZINFI Technologies, Inc., a company leading the definition and creation of Unified Channel Management (UCM) solutions and a leader in through-channel marketing automation and partner relationship management (PRM), and SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, today announced that they have a fully integrated CRM-PRM…

LinkedIn Sales Navigator Adds New Feature ‘Data Validation’ to Sync with CRM Data

Yesterday, LinkedIn announced the launch of their new sync-with-CRM data feature. This new feature is called Data Validation. This will help current Salesforce CRM and Microsoft 365 customers to connect their Sales Navigator with the rest of the B2B Sales stack. In short, LinkedIn Sales Navigator will become CRM’s best friend. What is LinkedIn's Data Validation? Sales Navigator's Data Validation feature links LinkedIn data to your existing CRM, enabling B2B Sales teams to identify pipeline quality and validate the…