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Glia Recognized in Gartner Report “Market Guide for Digital Customer Service and Support Technologies”

Glia, a leader in enterprise Digital Customer Service solutions, announced that it has been named in Gartner's recent report, The 2020 Gartner Market Guide for Digital Customer Service and Support Technologies as a Representative Vendor for providing Digital Customer Service and Support Technologies solutions. With current world events changing the way all business is conducted, enterprises need tools to quickly address situations where both customers and service representatives are working remotely, and customers are…

Contentcal Raises £2.5 Million From Fuel Ventures to Drive Customer Growth and Product Innovation

UK-founded marketing technology company automates content publishing for businesses large and small UK-founded marketing technology company ContentCal has secured a £2.5 million investment from early and growth stage investor Fuel Ventures with participation from existing shareholders. The new funding will be focussed on driving customer growth, product innovation and doubling the size of the team. With the new investment, ContentCal’s mission is to continue to build and scale its content marketing and collaboration…

LogMeIn Reimagines Customer Engagement with Virtual CXNext 2020

LogMeIn to host live, global virtual event on May 12th LogMeIn announced that CXNext: Engagement Redefined has been transformed into a live, global virtual event taking place on May 12, 2020. CXNext will bring together industry leaders and experts across customer experience (CX), IT and digital experience to share inspiration, strategy frameworks, and real-time insights to reimagine the customer experience from start to finish. “CX is a journey, not a single moment in time. And if there is anything the past few months have…

Conversocial Redefines Omnichannel With CX Platform For Customer Engagement Across Messaging Channels

Conversocial Launches New All-In-One Messaging Suite Combining AI, Bot and Human-Agent Engagement Conversocial, the leader in conversational customer experience, today announced new platform and pricing offerings. By combining AI and human agents in a single platform, Conversocial is empowering brands to deliver unique experiences, at scale, across the customer lifecycle. The all-new Conversational Customer Experience Platform by Conversocial brings together four key capabilities into a single customer engagement suite…

IDC Publishes Future of Customers and Consumers Framework to Guide Enterprises Toward EmpathyAtScale

In today's technology-driven world, customers and consumers have made the experience they receive from a brand a crucial aspect of any engagement or customer journey. Brands will be competing for customers and loyalty based increasingly upon the experience the customer receives, not just the product they buy. To guide organizations through this transition, International Data Corporation (IDC) has published the Future of Customers and Consumers (FOCC) framework. Marketing Technology News: Questionmark Releases Discounted…

Arm Treasure Data Launches New CDP Capabilities and Unlocks Value for Customers

Linden Lab improves marketing ROI by 300% using personalization features from Arm Treasure Data CDP Arm Treasure Data CDP enables Anheuser-Busch InBev to build detailed customer profiles to increase marketing conversion New orchestration tools, security and admin features and 20 new integrations Arm Treasure Data introduced new product capabilities for its Customer Data Platform (CDP) that better empower global companies, such as Linden Lab® and Anheuser-Busch InBev (AB InBev), to navigate the increasing…

BORN Group Receives SAP APJ Partner Excellence Award 2020 for SAP CUSTOMER EXPERIENCE

Award Presented at SAP Field Kick-Off Meeting 2020 BORN Group announced another award win: an SAP® APJ Award for Partner Excellence 2020, for SAP Customer Experience. Awards were presented by SAP  to the top-performing SAP partners in the APJ region that have made outstanding contributions to driving digital transformation for SAP customers. Recipients of this year’s awards have been – in partnership with SAP – helping customers adopt innovation easily, gain results rapidly, grow sustainably, and run more simply with SAP…

MeaningCloud Reveals Its Offering in Deep Text Analytics to Transform Customer Feedback Into Action

With its products for Emotion Recognition, Intention Analysis and Voice of the Customer analysis, MeaningCloud provides the most complete offering in deep text analytics to level up your customer insights MeaningCloud, a leading company in text analytics and deep semantic analysis, has incorporated new products to its offering for unstructured customer feedback analysis. Marketing Technology News: Cognicion Picks SecureReview to Implement Secure Work From Home Document Review Platform Becoming a customer-focused company…

VIDIZMO Helps Zoom Customers Securely Store, Manage and Distribute Meeting Recordings

VIDIZMO, a Gartner-recognized enterprise video platform, today announced a new release of its integration with Zoom, a leader in modern enterprise video communications. Available on the Zoom App Marketplace, VIDIZMO is offering its video streaming and management solutions, namely EnterpriseTube and Virtual Academy, for free for the initial two (02) months through Azure Marketplace and AWS Marketplace. Furthermore, VIDIZMO is offering a 20% discount through VIDIZMO Cloud for all Zoom customers to help organizations bridge…

ChurnZero Partners with ESG to Offer Digital Customer Success Strategy Consulting Services

ESG is now offering a Digital Customer Success Starter Pack to augment ChurnZero customers’ bandwidth ChurnZero, a real-time Customer Success platform, announces a partnership with Customer Success as a Service provider, ESG, to offer a Digital Customer Success Starter Pack to their customer base. Communication is essential to maintaining a healthy relationship with your end users, however some organizations might find themselves struggling to create or execute on a digital Customer Success strategy. To help ChurnZero…

StorageMart Harnesses Voice Technology to Assist Customers

Columbia-based company leads the storage industry in exploring voice technology as part of the customer journey StorageMart unveils its first foray into voice technology with the launch of the StorageMart Alexa skill that, when enabled, allows consumers to get guidance on their storage sizing questions. The skill also allows customers to find out information on policies and general storage questions. Upcoming releases will include an expanded answer library, location-specific details, tips on making the most of space, and…

Zeotap launches Customer Intelligence Platform and Welcomes Salesforce Veteran as New Global CRO

The platform enables brands to connect and transform their first-party data into actionable customer intelligence zeotap announces the launch of its Customer Intelligence Platform (CIP) that enables brands to connect and transform their first-party data into actionable customer intelligence with activation available across the marketing ecosystem in more than a dozen countries. According to a BCG report on the Dividends of Digital Marketing Maturity, conducted with senior marketers of more than 200 global brands last year,…

[24]7.ai Named a Leader in Digital-First Customer Service 2020 Evaluation by Independent Research Firm

7 Engagement Platform received a differentiated rating in agent experience, customer experience, routing and queuing, chatbots, and roadmap criteria 7.ai, a global leader in intent-driven customer engagement solutions, announced that it has been recognized as a leader in The Forrester New Wave: Digital-First Customer Service Solutions, Q2 2020. 7.ai received a differentiated rating in five of ten criteria, including agent experience, customer experience, routing and queuing, chatbots, and roadmap. Marketing Technology…

Three Ways to Connect Better With Customers During Unexpected Turns

The customer journey has taken some unexpected turns as retailers and shoppers navigate the ever-changing rules surrounding the coronavirus pandemic. Shoppers grapple with stock-outs and faraway delivery dates, changing store hours, new pickup options, and new rules around online purchases and returns.  Retailers are expected to cater to customers through it all while dealing with depleted staff, reimagining store footprints and fulfillment like curbside pickup, and uncertainties in the supply chain. Now is a good time to…

LivePerson Named a Leader in Digital-First Customer Service Solutions by Independent Research Firm

Achieved "differentiated" rating among all reviewed vendors in six categories LivePerson, Inc., a global leader in conversational solutions, has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020. Forrester, a leading global research and advisory firm, evaluated 13 providers based on 10 criteria. LivePerson achieved a "differentiated" rating in the Customer Experience, Routing and Queuing, Chatbots, Business Insights, Vision,…

ActiveCampaign Announces a New Listing On the Shopify App Store and 3000 Joint Customers

ActiveCampaign, the only Customer Experience Automation solution on the world’s leading commerce platform, announces 3000 joint customers and a new Shopify App Store listing with an average rating of 4.8 ActiveCampaign, the leader in Customer Experience Automation, announces its listing in the Shopify App Store, which has earned a 4.8 out of 5 rating with 85+ 5-star reviews. This listing demonstrates ActiveCampaign’s commitment to providing ecommerce merchants with a best-in-class customer experience automation platform…

Talend Accelerates the Journey to Lakehouse Paradigm with Expanded Databricks Partnership

Continued momentum with Databricks provides reliable, high-quality data for machine learning workloads; Data teams can quickly unlock insights for businesses using Databricks and Delta Lake Talend, a global leader in cloud data integration and data integrity, announced its continued partner momentum with Databricks. With the Winter '20 release of Talend Data Fabric, including Stitch Data Loader for data ingest, Talend now supports Delta Lake. The comprehensive support enables data ingestion into lakehouse environments…

Machine Learning is Your Secret Weapon for Customer Acquisition

If you’re looking for a strategy to get ahead when it comes to customer acquisition, Machine Learning can be your secret weapon. While Machine Learning does fall under the larger category of Artificial Intelligence (AI), it’s a bit more specific and can be an extremely effective technology to pair with your customer and prospect database. True AI can think for itself like Lieutenant Commander Data from Star Trek. Machine Learning, however, can automate tasks and apply predictive analytics that drives meaningful growth.…

Atrium Launches ‘Jumpstart’ Offering for Delivering Einstein Predictions to Tableau Customers

Atrium combines leading analytics technology platforms, Artificial Intelligence (AI) expertise and industry acumen to help Tableau customers benefit from Einstein predictions Atrium, a next-generation consulting company that leads enterprises through business transformation with AI and analytics, today announced a packaged service offering focused on helping deliver machine learning predictions to Tableau customers. Marketing Technology News: SentryOne Partners with Theta to Deliver Services and Support to APAC…

Extensive Mapp Cloud Product Update: Improved Insight-led Customer Engagement

Mapp, the international provider of insight-led customer engagement, today released a comprehensive range of product updates for its digital marketing platform Mapp Cloud. The Spring Update package includes 13 innovations, integrations, and add-ons that further expand Mapp's leadership in customer intelligence, marketing analytics, and cross-channel marketing. The new applications will help marketers to work smarter and more efficiently, and are available immediately to customers. Michael Diestelberg, VP Product…