Aivo’s Video Conversational AI, the First AI Video Avatar Designed to Interact With Customers

Aivo, a global leader in Artificial Intelligence (AI) applied to Customer Service, has developed a new way for companies to interact with their customers using AI and video. Aivo’s Video Conversational AI is a solution developed together with Synthesia, the world’s largest AI video generation platform that turns text into video in minutes.

Martin Frascaroli, CEO of Aivo, notes: “We’re very excited to finally launch Video Conversational AI. Brands are eager to keep innovating while consumers are more demanding than ever. It’s time to take innovation a step further, and we believe that Video Conversational AI will lead companies in that direction.”

Marketing Technology News: MarTech Interview with Dan Silver, CMO at ZineOne

“We’re very excited to finally launch Video Conversational AI. Brands are eager to keep innovating while consumers are more demanding than ever. It’s time to take innovation a step further, and we believe that Video Conversational AI will lead companies in that direction.”

Video Conversational Al allows companies to interact with their customers through a video chat with a virtual hyper-realistic AI-generated avatar. It can understand and respond to customer questions in real-time, as well as help companies learn with each conversation, becoming increasingly more effective at addressing each customer’s situation.

One of the most appealing features is that businesses can use an avatar generated from someone at the company or even a celebrity. This enables a more visually appealing customer experience aligned with each brand’s identity.

Marketing Technology News: Why Your Ecommerce Loyalty Program Needs a Data-Driven Overhaul

Aivo’s Video Conversational AI tool is ideal for sectors that want to provide a premium experience, such as banking, e-Commerce, education and healthcare institutions, as the avatar can safely offer solutions to common and complex queries, such as technical support, product and service information, and transactional issues, to name a few.

Overall, with this technology, companies can offer an empathetic, automated, and exclusive customer service experience.