Speakeasy AI, the world’s first and only provider of Speech-to-Intent based solutions, formally announced its partnership with Quiq, the industry-leading business messaging company. The partnership will allow Speakeasy AI to intelligently deliver Quiq’s business messaging solutions within voice channels.
Speakeasy AI & Quiq customers will be able to leverage conversational AI to shift conversations to messaging within IVRs while providing AI-infused intelligent routing to live agents across platforms like SMS, Apple business chat, Google RCS, Facebook Messenger, and Twitter DM. Speakeasy AI will continue to deliver conversational AI assistance and suggestions within Quiq for those human agents to reduce agent handle times and improve agent and customer experience.
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Digital Engagements to Enhance Customer Experiences
The combined partnership will bring to market an end-to-end conversational customer experience for Quiq customers using Speakeasy AI. Additionally, Speakeasy AI will provide full self-service reporting across the breadth of voice and digital engagements for Quiq customers within Amplify customer journey reporting. Quiq & Speakeasy AI customers will also be able to utilize their messaging interactions and other chatbot knowledge bases to begin modeling custom voice libraries within Nerv™, Speakeasy AI’s custom voice neural net solution.
A Seamless Interaction
“We are excited to enable Quiq customers to leverage conversational AI and messaging within voice and agent channels,” says Frank Schneider, CEO of Speakeasy AI, “Mike Meyer and the Quiq team have invested in a messaging solution and approach that enables orchestration of best of breed technologies for their customers, and we are proud to be a part of it.”
“Making it easy and convenient for consumers to get what they need is what sets brands apart today,” says Mike Myer, CEO, Quiq. “Speakeasy and Quiq have partnered to help customers move between phone and messaging seamlessly, ensuring a successful interaction.”
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