New integration service simplifies and automates private, bidirectional data flows between AWS services and SaaS applications like Salesforce, Infor Nexus, Marketo, ServiceNow, Slack, Trend Micro, and Zendesk

Amazon Web Services (AWS), an Amazon.com company, announced Amazon AppFlow, a fully managed service that provides an easy, secure way for customers to create and automate bidirectional data flows between AWS and SaaS applications without writing custom integration code. Amazon AppFlow also works with AWS PrivateLink to route data flows through the AWS network instead of over the public Internet to provide even stronger data privacy and security. There are no upfront charges or fees to use Amazon AppFlow, and customers only pay for the number of flows they run and the volume of data processed.

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Millions of customers run applications, data lakes, large-scale analytics, machine learning, and IoT workloads on AWS. These customers often also have data stored in dozens of SaaS applications, resulting in silos that are disconnected from data stored in AWS. Organizations want to be able to combine their data from all of these sources, but that requires customers to spend days writing code to build custom connectors and data transformations to convert disparate data types and formats across different SaaS applications. Customers with multiple SaaS applications end up with a sprawl of connectors and complex code that is time-consuming and expensive to maintain. Further, custom connectors are often difficult to scale for large volumes of data or near real-time transfer, causing delays between when data is available in SaaS and when other systems access the data. In large enterprises, business users wait months for skilled developers to build custom connectors. In firms with limited in-house developer skills, users resort to manually uploading and downloading data between systems, which is tedious, error-prone and risks data leakage.

Amazon AppFlow solves these problems, and allows customers with diverse technical skills, including CRM administrators and BI specialists, to easily configure private, bidirectional data flows between AWS services and SaaS applications without writing code or performing data transformation. Customers can get started using Amazon AppFlow’s simple interface to build and execute data flows between sources in minutes, and Amazon AppFlow securely orchestrates and executes the data transfer. With just a few clicks in the Amazon AppFlow console, customers can configure multiple types of triggers for their data flows, including one-time on-demand transfers, routine data syncs scheduled at pre-determined times, or event-driven transfers when launching a campaign (e.g. converting a lead, closing an opportunity, or opening a case). For example, customers can backup millions of contacts and support cases from Salesforce to Amazon Simple Storage Service (Amazon S3), add sales opportunities from Salesforce to forecasts in Amazon Redshift, and transfer marketing leads from Amazon S3 to Salesforce after using Amazon SageMaker to add lead scores. Customers can also pull logs and metric data from monitoring tools like Datadog or Dynatrace for deep analytics in Amazon Redshift, or send customer engagement data from Slack, Marketo, Zendesk, Amplitude, or Singular to Amazon S3 for sentiment analysis. Customers can transform and process the data by combining fields (to calculate new values), filtering records (to reduce noise), masking sensitive data (to ensure privacy), and validating field values (to cleanse the data). Amazon AppFlow automatically encrypts data at rest and in motion using AWS or customer-managed encryption keys, and enables users to restrict data from flowing over the public Internet for applications that are integrated with AWS PrivateLink, reducing exposure to security threats.

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“Our customers tell us that they love having the ability to store, process, and analyze their data in AWS. They also use a variety of third party SaaS applications, and they tell us that it can be difficult to manage the flow of data between AWS and these applications,” said Kurt Kufeld, Vice President, AWS. “Amazon AppFlow provides an intuitive and easy way for customers to combine data from AWS and SaaS applications without moving it across the public Internet. With Amazon AppFlow, our customers bring together and manage petabytes, even exabytes, of data spread across all of their applications – all without having to develop custom connectors or manage underlying API and network connectivity.”

Amazon AppFlow is available today in US East (Northern Virginia), US East (Ohio), US West (Northern California), US West (Oregon), Canada (Central), Asia Pacific (Singapore), Asia Pacific (Toyko), Asia Pacific (Sydney), Asia Pacific (Seoul), Asia Pacific (Mumbai), Europe (Paris), Europe (Ireland), Europe (Frankfurt), Europe (London), and South America (São Paulo) with more regions to come.

Experian is a credit reporting company that collects and aggregates information on over one billion people and businesses including 235 million individual U.S. consumers and more than 25 million US businesses. “We are extremely excited by Amazon AppFlow’s potential for connecting our various marketing technology (martech) platforms,” said Geoff Dzhafarov, VP & Chief Enterprise Architect, Experian Consumer Services. “Amazon AppFlow’s ability to connect our 50+ martech platforms with our AWS back-end will empower us to work better as a team to empower our customers to take control of their financial future. Our business users will be able to leverage AWS for 360 degree customer insights and personalization, while our technical team is freed up to further innovate on behalf of the customer.”

Unum Group provides a broad portfolio of financial protection benefits and services through the workplace, and is the leading provider of disability income protection worldwide. Through its Unum US, Unum UK, Unum Poland, and Colonial Life businesses, the company provides disability, life, accident, critical illness, dental and vision benefits that protect millions of working people and their families. “As the world’s largest employee benefits provider, Unum leverages a tremendous amount of structured and unstructured data to ensure a great customer experience,” Balaji Apparsamy, VP Data and Analytics, Unum Group. “Amazon AppFlow helps our data analytics team to simplify configuration allowing us to accelerate data-driven integrations and build data science applications at a much faster pace, which ultimately helps us enhance our customer satisfaction.”

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Salesforce.com is a cloud-based software company that provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development. “With Amazon AppFlow integrating directly with Salesforce Private Connect, joint customers will be able to establish a secure, private connection for passing data back and forth between the Salesforce and AWS platforms,” said Sarah Franklin, EVP & GM Platform, Trailhead & Developers, Salesforce. “And because these connections can be set up by Salesforce admins in just a few clicks, companies can cut down on costly and timely engineering resources, and begin doing more with their data faster than ever before.”

Trend Micro is a global cybersecurity solutions provider that provides layered security for data centers, cloud environments, networks, and endpoints. “The integration using Amazon AppFlow benefits our customers by reducing friction when distributing data from their Trend Micro Cloud One account to AWS services,” said Sanjay Mehta, SVP, Business Development & Alliances, Trend Micro. “This no-code capability enables continuous audit automation and gives our customers’ security and development teams a seamless and secure way to deliver data related to security agents.”

Slack is the leading channel-based messaging platform. “Amazon AppFlow helps our customers eliminate complex information silos by combining data from Slack and other SaaS tools with AWS services,” said Brad Armstrong, VP of Business and Corporate Development, Slack. “Whether analyzing trends in customer engagement from helpdesk requests or measuring sentiment data, organizations of all sizes can spend more time on the critical work that moves their businesses forward.”

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