Company Extends Its Proven, Award-Winning Support to Leading SaaS Applications and Optimizes Total Cost of Operations
Rimini Street Inc., a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products announced the launch of its new support services for Salesforce Sales Cloud and Service Cloud products. Salesforce customers can now leverage Rimini Street’s award-winning, ultra-responsive support services to supplement and complement their core Salesforce-provided maintenance program to help accelerate delivery of capabilities, optimize total operating costs and improve ROI. These new services will enable Salesforce customers to benefit from Rimini Street’s proven 24x7x365 operational support with a 15-minute guaranteed response for urgent issues, in addition to the Company’s managed system administration services and configuration, customization and integration project services.
“We are pleased to welcome Rimini Street as a new Salesforce partner, and excited to work with Rimini Street as both a substantial, long-term global Salesforce customer and now as a new support service provider in the global Salesforce services ecosystem,” said Dan Smoot, EVP of Global Partner Sales, Salesforce.
“We have already been reaping the benefits of Rimini Street’s premium level support for our SAP platform, and have saved significant IT dollars that we re-directed into more strategic initiatives within our organization,” said Brice Salle, CIO, Touchpoint, Inc. “We are delighted that Rimini Street is now offering their support model for Salesforce Sales Cloud and Service Cloud as well. Salesforce customers who have SAP or other mission-critical ERP applications will now have the choice to bring on a high quality cost-effective single support provider across both cloud and traditionally-licensed applications – which will help manage operational costs and achieve business agility.”
Rimini Street Support Fills Critical Service Gap
Rimini Street’s Support Services provides Salesforce Sales Cloud and Service Cloud customers with a Primary Support Engineer (PSE) that alleviates the complexity of managing a variety of different resources and providers, operational tasks and ongoing projects, and delivers these capabilities with speed and agility. The Company’s unified support model allows clients to log cases for multiple applications and for multiple services with a single service provider that has deep enterprise software support, and operational and integration expertise.
“Salesforce customers have thousands of service partners to choose from, yet very few service partners today have the ability to address such a crucial support gap by delivering cost-effective, personalized, responsive support,” said Rebecca Wettemann, VP of Research, Nucleus Research. “Support options that provide a deeply experienced engineer backed by functional experts who will solve the customer’s issue no matter where it is found – whether within the Salesforce application, customization or integration with other applications – is the next evolution in SaaS support and will ultimately help Salesforce customers respond quickly to changing business requirements.”
“We are pleased to extend our proven, award-winning support model and global capabilities to SaaS products, beginning with this launch of services for Salesforce Sales Cloud and Service Cloud,” said Seth Ravin, Rimini Street CEO. “Our goal is to help our clients achieve greater success by optimizing their investment across the hybrid enterprise, which now includes support for traditionally-licensed and SaaS enterprise software. In addition to making these new Salesforce services available to our clients, we are also proud to be delivering these services to support our own global Salesforce Sales Cloud and Service Cloud implementation.”
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