Dash Network Launches to Bring In-Depth Market Intelligence and Insights to the Global Customer Experience Industry

New Integrated Research, Media, and Events Firm Will Focus on CX Business Opportunities and Best Practices Across 20 Industry Sectors and 7 Market Segments

Dash Network announced its formation to provide global market analysis and insights focused on technology solutions and best business practices for customer experience (CX) solutions. Headquartered in Denver, Colorado and led by a team of veteran industry analysts and digital media executives, the firm offers research and advisory services, news and analysis, media and go-to-market services, and virtual and live events to the global community of CX practitioners as well as vendors and service providers within the CX market ecosystem.

“CX industry leaders are facing a period of dramatic market transformation in the post-pandemic world,” says Clint Wheelock, Dash Network’s co-founder and chief executive officer. “Technology solutions for CX are evolving at a rapid pace, as are the best business practices for enabling a more integrated, omnichannel experience within both B2B and B2C markets. CX practitioners will require independent, insightful news analysis and market intelligence to optimize the customer journey from product discovery to the point of purchase to customer service and beyond.”

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“CX industry leaders are facing a period of dramatic market transformation in the post-pandemic world”

Dash Network’s team of journalists and industry analysts, each domain experts in their respective fields, provide in-depth qualitative and quantitative analysis focused on seven key market segments: contact center technologies, customer data & analytics, customer data platforms, customer insights & feedback, customer relationship management (CRM), personalization & optimization, and employee experience (EX). The company’s media and research coverage concentrate on CX trends and opportunities across 20 different industry sectors, with a special focus on the hotbeds of CX innovation in five industries: financial services, healthcare, retail, telecommunications, and travel & hospitality.

“Dash Network’s ambition is to build the world’s largest community of CX professionals,” says Jonathan Keller, the firm’s co-founder and chief revenue officer. “We will achieve this vision by providing valuable, unbiased insights and informational resources to help CX professionals with effective strategic planning for their product, go-to-market, experience design, and implementation initiatives, as well as enabling a robust and engaged community in which to share best practices.”

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The firm is led by Clint Wheelock, an industry veteran with an extensive background in market intelligence focused on global emerging technology sectors. Wheelock was most recently chief research officer at Omdia, the technology market intelligence unit of Informa, having joined that company after its acquisition of his firm Tractica. He was previously managing director of Guidehouse Insights, a leading market intelligence group in the cleantech and energy industry, following that company’s acquisition of his firm Pike Research. Previously, Wheelock was chief research officer at ABI Research, vice president at the NPD Group, and research director at In-Stat.

Wheelock is joined by his co-founder, Jonathan Keller, who brings more than 17 years of executive management and revenue generation experience in digital media publishing. Prior to Dash Network, Keller spent 10 years with Light Reading, a digital media, research and events company, which he led as managing director following its acquisition by Informa. Keller was previously the advertising director for the BizWest Media brand, The Boulder County Business Report, as well as advertising manager for InnoVision Health Media.

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