Khoros and Medallia Partner to Provide Brands with the Most Complete View of their Customers and Enhance Customer Experience
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The partnership will combine the power of Khoros’ best-in-class solutions for digital customer service (including messaging and chat, online brand communities, and social media management) with Medallia’s customer feedback management software to capture the voice of customers. Together, the integration will give brands the ability to capture rich customer feedback directly from Khoros’ offerings providing a more expansive, 360-view of customers, empowering better customer engagement, and delivering the ability to have even more personalized service.
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Dan Doman, CTO of Khoros, said, “By combining the power of Khoros with Medallia, brands will get an integrated view of their customer conversations as well as the signals they are sending, enabling a truly holistic view of the customer’s engagement. We’re excited to partner with Medallia and, together, help companies strengthen their digital relationships to create customers for life.”
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